Customer ReviewsforSharper Service Solutions

** dispatched this company to diagnose and fix an error on a washing machine. Tech was onsite twice and diagnosed issue as a failed control board on a 2012 ** clothes washing machine. ** then stopped communication when they were expected to replace machine power our home warranty.*** spent over a month trying to get this resolved. Weve been unable to use our washing machine for over a month and bearing the expense, both time and financial, of taking laundry to a laundromat.A new company was dispatched to start process over from beginning. New tech traced the issue to the plumbing, an issue with the water pressure for the cold water. While SSS validated there wasnt debris in the hoses, he failed to check if the pressure was correct.

The course of my observations with Sharper Service Solutions ran well over a month. It is hard for me to wrap my head around how a company that is run like this is able to stay in business. I think the sad reality is that the need outweighs good practice, and any accountability.For over a month, I received poor service, almost no follow up, and unreturned calls. I waited at my house for scheduled visits three times and no one showed up. This is despite multiple calls and confirmation from their staff that a person would be arriving to my home, and on the same day as the service visit was supposed to occur. I left three messages for the boss of this company (which is based in ******) and am still waiting for that return call. I am someone that understands that things change: schedules, part arrival times, etc. however, this company will not communicate with you or follow up. In addition to waiting for a return call from the owner of this company, I should also be getting calls back (at least from their reports) from someone that does parts ordering, the repair person, and general reception staff with updates. The lack of communication or any follow up was just shocking. The number of no call back/ no shows for a scheduled appointment were more than a dozen. I was left in the dark with what was happening, the cost of parts, or anything related to follow up from this company, even with repeated calls and inquiries. After waiting for over a month to get my appliance fixed without success, I was urged to buy another washer and that Whirlpool would not be able to do anything from their repair person; however, this was not the case. My issue is directly related to Sharper Service Solutions and their disorganization, lack of communication and follow up, and the time I spent away from work waiting for someone that didnt arrive.

I would like to give 0 stars to this company. I cannot believe the lack of professionalism. This is the 3rd time they have pulled a no call/no show. First best buy referred us to them for our refrigerator. They had to come out 4 ************** there was no urgency and no empathy for our situation. They then ordered parts charged us a bunch of money and then never showed up to complete the job. I left multiple messages for the owner, but he did not return my call. Now allstate has hired them to come out for our washer and 3 no call no shows!!!! I cannot believe these guys are even in business. Absolutely terrible customer **********************.