ComplaintsforPower Auto Group

• Initial Complaint

  09/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My 2017 Kia ******* blew the engine in Jan 2024 and is under warranty, it is now mid sept. and is still not repaired. I called about 1-11/2 months ago they said they had an engine but were waiting for parts now they are telling me waiting on an engine. They have provided me with a courtesy car that is too small and is not my car. I paid cash when I bought it and paid several thousand dollars for additional warranty

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1/26/23, we bought an electrical car (2022 VW ID4 Pro AWD with VIN# WVGJNPE29P072477) from Power *********** of *********. The dealership, Sales Man and Loan Officer made us believed that we will get the $7500 Federal Tax Credit. They did not disclosed that this electric vehicle is not included among the list for the Federal EV Tax Credit, and sold us a Useless Car Warranty that cost $5223 and put in the receipt as Service Contract Fee. And I bet, they received that $7500 Tax credit as they know how to apply for it as dealership.We ended up owing/paying $3847 of Federal Taxes (after extension and penalties). My husband has been chronically ill (for serious heart conditions) since July 2023 and as the primary household earner (Homehealth Physical Therapist from **********) and caretaker for him, and our 12 year old son. I have not had the time to file complaint. My husband is in ******************** in *********, ********** since 9/1/24 (Sunday). Could you please help us recover those amounts ($7500 and $5223) to help with my husbands medical and household bills. Thank you so much for your time and assistance.

  Business response

  09/09/2024

  Please reference IRS.Gov for complete details on vehicle eligibility for any available clean vehicle credits. 

  ***********************************************************************

  Additionally, individuals CPA can advise on their unique tax structure and how any clean energy credits may effect them.

  If canceled, the vehicle service contract that was purchased is eligible for a prorated refund.  Please note that if there is a lienholder on the title for the vehicle that the prorated cancelation would be sent to the lender to be applied to the principle balance of the loan.  Attached is a cancelation form that can be completed and emailed to the address at the top of the form.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dont buy from these clowns. I purchased a 2010 ***** truck from Power of Corvallis, the next week the 4x4 was not working, the ** did not work, and the breaks locked up randomly. I over paid for that truck, and knew it, but was ok cause I needed a hunting rig. Due to all the issues I traded that truck in on a *************************************** a ton of money to keep on the road, serpentine belt broke, starter went out, heat sensor failed, thermostat had to be replaced and now its broke down again. I way over paid for this truck also. So, I have purchased and over paid for two Crappy Trucks from Power and they refuse to help me in any way. The customer service is great during the purchase, however as soon as a problem arises they ignore you or blame you. They have made thousands off me by selling me bad trucks. And they think its funny.

  Business response

  08/15/2024

  Power has made multiple attempts to contact **************** to assist in the use of the extended service contract that he purchased along with the truck for repairs that may be covered by the service contract.

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Power Kia to purchase a 2024 *************, I explicitly told them when I traded in my vehicle for the agreed amount of ****** that 6000 would go toward a down payment and the remaining 6500 would be credited back to me in the form of a check. Verbally through the entire financing process, they confirmed I was putting ***** down, and ***** back. I recieved a check in the mail 10 days later in the amount of *****. I come to check the paperwork, they had input it incorrectly even though they told me I was signing for ***** down and ***** back they had it written down incorrectly and processed it wrongly. After calling the dealership, we were told the money had already been sent to the bank and that the bank would not give us a refund. I would like to see this rectified, as I know as a dealership they must have an errors and omissions insurance policy and could pay it out if they are unwilling to do so.

  Business response

  08/06/2024

  Spoke with customer. Situation is handled.

  Customer response

  08/06/2024

   
  Complaint: 22050631
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The company so short handed and overbooked. They are scheduling 6 months out and can not get vehicles seen in a timely matter. The closest diagnostic appointment they could schedule me for was over 4 months out. I let the receptionist know that I would be out of warranty by then. She said they would put me on a cancellation list and to let the crew know I was booked before my warranty canceled. I called and left over 5 messages as I was nearing the expiration of my warranty and never received a phone call back. I showed up for my appointment with my miles now over the warranty and the manager said there is nothing they can do and their hands are tied. Possibly costing me hundreds or thousands.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went in to pre owed Mazda of ***** and was sold a 2021 vehicle When dealing with the finance person went behind my back and added a bunch of unwanted add ons totaling 5k I only noticed after I got my loan information from the bank After calling up there and expressing my concern I was told I now have to reach out to whoever the add on are through and get them to remove and that he had been fired After having the car less than 24 hrs it was returned a total of 4 times for various issues the last due to finding mold in the hvac and all under the seat We have 3 kids plus a newborn that we cant even have in our less than 3 yr old car and less than 30 days purchased I inspected the car and was assured the car was pristine condition as well even though I asked why did the car smell like a perfume he stated they had just cleaned it for me cause I was coming to look at it now looking back I know it was to mask the mold smell I was also promised the stains in the seatbelt would be took care of and after I signed the paperwork he then let me know after they had detailed it that they were permanent I asked about replacing them and was told nothing they could do I also was charged by the lender they provided for not having coverage on the vehicle when they still had at the dealership

• Initial Complaint

  06/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  A service maintenance contract that I canceled in May. It clearly states in the contract that the cost will be prorated if canceled. I have not received any communication at all From the dealership, I have sent to chats online, One to the finance manager, the other two general delivery, I have left a two voicemail messages, I reached out to the salesman. Lack of communication is not acceptable

  Business response

  06/18/2024

  Our finance department was able to make contact with *************** and send her the form, via docu sign, needed to cancel her extended service contract.  Once received our office will process the cancelation requested of ***************.

• Initial Complaint

  06/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 24th I qualified for the charge ahead rebate. I had until the 2nd of June to buy a car. I used ***************************** through my work benefits package to find this 2017 **** 500e. Fact that 3 dealerships through Power Auto Group where selling this car. With 2 different styled outsides that do not match the car I purchased. And its missing the front lower grill that is pictured After finally getting someone who seemed interested in selling me the car from a different dealership that I test drove the car at. Of which I didn't even realize I was talking too until late in our dealings We agreed upon getting the car delivered to me for the Trucar Price of $6,795 I pre approved a loan through my bank for $7,300 to take care of the title and registration and any other fee I may of needed to pay I would do out of pocket After 2 days of him not "finding a driver" he said I should come buy it before someone else does I lost 2 hours of work to go and do this on a day I had to be back in town by a certain time for my kids band concert I Already test drove Wife left me there a hour from home I already did the work for a loan Didn't want to be there thats why it was supped to be delivered Nows when "Sales" informed me he wont do the trucar price because its a "cash offer" I already set up the loan they just needed to accept the check When I showed him the lease option he refused to even acknowledge it Keep in mind we agreed on $6,795 I was on a time line June 2nd needed to get home and didn't realize the price didn't go to 6995 but to 7995 Then I was sent to the finance guy who added a bunch of charges. When I asked if I pay all the extras up front he told me it would change the price only $20 a month He lied by $80 And completely disregarded my loan and had me sign a new Called Friday they forgot my charge cord and wanted to talk to manager Drove out there again Still Waiting for the Manager to call me after 4 attempts to contact him. 1 week later.

  Business response

  06/28/2024

  This issue has been resolved with the customer. 

  Thank you,

  Jaron

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I financed a used 2014 dodge Durango from power Kia in ***** for ***** on 4/26/24 since Ive pulled off the lot its been nothing but trouble. First it was the thermostat which was fixed.since then Ive taken it in for a transmission leak twice once on 5/11/24 and again on 5/25/24. On 5/11/24 I arrived at power kia and spoke with sales manager ***************************** whom I advised as well showed pictures of a my transmission leaking. ******* came back and told me he is not a mechanic but by the looks of it its a minor power steering leak it was nothing so worry about. I advised him if the leak got worse I would be back. Approximately a week later there was a puddle beneath the vehicle which was coming from the transmission. On 5/25/24 I arrived at power Kia and spoke with finance manager ***************************** as well as salesman ************************* was the gentleman who initially sold me the car he promised to make things right the tried to trade me into a vehicle I couldnt afford. I asked if the car could be bought back clean slate and they told me its in the banks hands. So my wife and I decided to give them one more chance to make it right. Today 6/4/24 I picked up the vehicle and its still leaking transmission fluid. 2 this is the second time with the same issue with no resolution.

  Business response

  06/05/2024

  Thank you for bringing this to our attention. We are getting all necessary repairs fixed at no cost to the customer. We will follow up once repairs are finished/satisfied.

  Customer response

  06/14/2024

  Hi ****** so I picked up the 2014 dodge Durango again today for the fourth time. The car was running worse than when I initially bought it. ******************* says if they dont fix it this time next time they will send it to dodge. They tried three times and failed why not send it to dodge )

  Or just purchase the car back at this point it seems to me that t or have someone who specializ.  At this point i prefer for them to buy back the Durango I no longer want it due to its mechanical issues  . Not only that they already charged my service warranty so now Im screwed even if I wanted to trade in the vehicle cause they already charged the warranty which puts me in the hole ***** and a lemon

  Business response

  06/21/2024

  We have purchased the Durango back for full price and sold the customer a brand new forte. Customer is happy. 

  Customer response

  06/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 17th, my wife and I went into Power Chevrolet in Sublimity, OR with intentions of trading in my current vehicle for a more sizable SUV that was safe for my family and I. I told the salesman that my priority was a safe vehicle with no issues considering the vehicle I purchased in the past had numerous safety issues that were not addressed by the dealership. I told him that I wanted to walk out with a vehicle that wasn't going to malfunction on me a day into owning the vehicle. We ended up deciding on a 2015 Chevrolet Tahoe LT. *** test drive appeared smooth, there were no dash lights and no issues initially. After purchasing the vehicle, on the way home, the rear latch to the Tahoe opened while I was driving with my kids on the highway, the electrical system started experiencing failures, the rear motion mount began making a clunking noise in reverse and the key fob I was given was inappropriately installed/programed causing the vehicle hatch to stay unlocked while parked. I took the vehicle back, expressed my concerns and received a call from the service team stating that there indeed were electrical failures, a faulty motion mount and vibration caused by "an aftermarket catalytic converter (but I was told the noise was just a nuisance and would cause no issues). Fast forward to today, I turn my vehicle on and the check engine light is on. I go straight to auto zone and they run the codes. *** codes are : Replace catalytic converter and a thermostat that isn't cooling properly when the vehicle stops and then goes causing temperature issues. I understand a vehicle being sold AS IS, but I do not understand these dealerships passing these vehicles through their inspections when they aren't safe, clearing dash codes and selling them to people who have to deal with the aftermath. I will be paying $400 a month for vehicle that I've only had a total of 5 days and it's already presenting multiple issues (including safety issues). That seems to me like selling a lemon.

  Business response

  06/03/2024

  Power Chevrolet did repairs after the sale at no charge to the customer. We will contact them to schedule appointment for their new concerns.

  Thank you,

   

  ***********************

  Customer response

  06/10/2024

   
  Complaint: 21792837
  
  I am rejecting this response because:

  The vehicle was dropped off once the dealership reached out. Upon dropping it off, I was told that Power Chevrolet cannot control what prior owners do to the vehicles they sell back. I stated they should not be selling vehicles that are faulty and using the excuse of as is to cover vehicle malfunctions once the car leaves the lot. There is no reason that I am having to drop off my vehicle twice now and use a courtesy car, when Im paying for the vehicle sitting in their service lot not being used. My son is special needs and *** switched the car he gets picked up in 3 times already; he doesnt do well with constant change. I have not heard from the service team at all since the vehicle has been dropped off. Instead I received a call from our car salesman (who is great btw) offering options regarding the **** which is strange considering power Chevrolet has not updated us at all regarding the vehicle I purchased. Id like to know what the status is of the vehicle and what solutions are being discussed.

  
  Sincerely,
  
  ***************************

  Business response

  06/11/2024

  We have reached out to the customer directly.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩