ComplaintsforWiredSport.com
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Can forward all conversations from email thread , Bought a new snowboard, 2-4 day shipping. Came busted and on the 7th day. Ghosted after inquiring about them holding up their end of the warranty.Business response
03/26/2024
Hi, I will be happy to help. I have reviewed this issue and I see that each email has been answered. Please find the previously provided return instructions below. Thank you.
Hi,
Please send the items to Wiredsport, **************************************************************************** Label the box clearly with Return Authorization Number: RA# ******CRECOM.
*Please assure that all products returned have been purchased from wiredsport.com as all serial numbers will need to match our batch lots.Customer response
04/02/2024
I would consider shipping it back. However. I don't feel like it's my obligation to pay $200 to send a defective board back to them.... to what? Take a risk of them sending an even more ruined deck. Nahh. I've already taken to to a repair shop where I had to spent my own money to fix the damage on the board before I even took it out the plastic.
I've already rode it. And since I had an issue with them already with a "supposed ''brand new board. I can imagine have to deal with them after the board breaks in half. Dealing with a warranty.
So i guess I'm outta luck. Oh well. I'll just let people know if you buy a BRAND NEW DECK off this company . And it's shipped to you without any protection and it gets damaged due to THEIR NEGLIGENCE!!!!!! YOU/ I will be responsible for paying out of your pocket to fix what they should have done.
Shows their guilt if they ghost all my emails but finally respond to you all. Classic ??
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.