ComplaintsforCamp Ramah Poconos
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Complaint Details
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Initial Complaint
09/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
To Whom it May concern My wife and I were surprised to learn that items we sent to our grandchildren at Camp Ramah Poconos located at ********************************** Lakewood, PA *********** were not delivered to the intended recipients. We sent a ********* headband to our granddaughter *******************. It was signed for on July 27, 2023, at 3:03 p.m. in the mailroom by ***********. We also sent our grandsons ***************** and ******************* two magazines. ***** signed for these items at the front desk on July 28, 2023. We reached out to Camp Ramah via email on August 23, 2023, then again on August 25, 2023 at their contact email address they have on their website of info@ramahpoconos.org, We did not receive a reply. We then tried to contact the Executive Director ********************* at her email noted on the camp website of **************@ramahpoconos.org on September 7, 2023, and again on September 12, 2023, and once again, no response. The camp accepted these items and once in their possession has a legal obligation to deliver them. We can't understand the failure to deliver these items. Also we have a difficult time grasping why Camp Ramah has treated us in a way they would not wish to be treated simply ignoring four attempts to contact them. Thank you for your kind attention to this matter.********************* **************Business response
10/16/2023
Complaint has been resolved with ****************************;
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.