ComplaintsforApollo Casualty Company
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Complaint Details
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Initial Complaint
09/16/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have purchased a full coverage policy through Good 2 go Insurance, With in the first 6 months I had some hit my brand new vehicle in 04/22. I did every thing I needed to do in regards to filing a police report and have been trying to contact the claims department since. Every person I have had any contact with from this company had been condensending and rude and the least bit helpful. My orginal agent wouldnt return my phone calls, I reached out to another head agent or management Dorothy, Despite several voice mails and countless phone calls I receive answer or returned calls. It is constant phone tag.. I took my car for an estimate they denied my claim as it supposdley didnt reach my deductable, However there was further unseen damage under the bumper.Business response
10/03/2022
October 3, 2022
Dear *** *******:
This is in response to the above referenced complaint, dated September 19, 2022. In the complaint, *** **** expressed concerns with the delays and service she experienced as a result of the above referenced claim. We strive to keep our customers satisfied and apologize that *** **** found our service unsatisfactory.
On April 22, 2022, *** **** contacted our company and reported that her 2021 Honda Civic was struck by an unknown vehicle while it was parked an unattended.
On April 25, 2022, the adjuster spoke with *** **** and confirmed the facts of the accident. In addition, the adjuster ordered an inspection of *** ****’s vehicle.
On May 18, 2022, after receipt of *** ****’s estimate in the amount of $494.84, the adjuster sent *** **** a copy of the estimate and a letter advising her that the estimate was below her $500.00 deductible.On July 15th, July 22nd, September 12th, and September 16th the manager returned *** ****’s calls and left a message for a return call.
On September 2, 2022, the manager contacted *** **** and explained the process should any additional damage be found on her vehicle.The supervisor has spoken with the adjuster and again apologizes if any calls to *** **** were not returned, and for any frustration that *** **** experienced as a result of this claim.
Sincerely,
Marianne M********
Claims Compliance ManagerInitial Complaint
03/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My vehicle was damaged in a auto accident on 10-8-2021 and i have yet to have a resultion to my case.I have tried with no success to get a answer from my insurance company and the other party's insurance without any success at all.My vehicle was towed away and i am left without any ways on transportation.i need to have someone contact me with any help you can provide.Business response
03/07/2022
March 7, 2022
Dear *** *******:
This is in response to the above referenced complaint which was received in our office on March 4, 2022.
On October 13, 2021, our company was notified of the above referenced accident. It was reported that another vehicle which was insured with ***** **** struck *** *****’ vehicle causing damage which ultimately totaled his vehicle.
On November 29, 2021, our company paid *** ***** for the total loss settlement of his vehicle, less his $500.00 collision deductible. Because *** *****’ vehicle was totaled, and it was determined that the other vehicle was at fault, the adjuster will be submitting the claim to ***** **** for recovery of what was paid to *** *****, including his deductible. However, the subrogation demand cannot be submitted to ***** **** until after the sale of the vehicle’s salvage. Currently, the salvage has yet to be sold and is still pending sale by Copart.
In response to Mr. Woods’ concerns of unreturned calls, our records show that the adjuster attempted contact or spoke with *** ***** on the following dates:
October 14, 2021
October 15, 2021
October 22, 2021
October 28, 2021
November 3, 2021
November, 11, 2021
November 12, 2021
November 15, 2021
November 19, 2021
December 2, 2021
December 10, 2021
December 14, 2021
January 10, 2022
January 14, 2022
February 11, 2022
February 15, 2022
On March 7, 2022, upon receipt of this complaint, the adjuster contacted *** ***** and provided him with the current status. The adjuster explained that the file would be monitored weekly and he would be regularly updated as to the status of his claim.
We again apologize for any frustration that *** ***** experienced as a result of this claim.
Sincerely,
Marianne M********
On behalf of Apollo Casualty Company
Claims Compliance ManagerInitial Complaint
01/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There was an accident with my vehicle they insure, my car was parked and hit by an uninsured driver. This happened on Dec 11, 2021 and as of today no one has reached out to me about getting my car into a auto repair. The rear end is damaged and so is the undercarriage. The weather here has been below zero so thing will get worse. I have emailed, called and faxed about my claim and still nothing as of today.Business response
02/07/2022
February 7, 2022
Dear *** *******:
This is in response to the above referenced complaint which was received in our office on January 24, 2022.
In the complaint, *** ********** expressed concerns with the service and delays which she experienced in regards to the above referenced claim. We strive to keep our customers satisfied and apologize that *** ********** found our service unsatisfactory.
On December 13, 2021, *** ********** contacted our company and reported that her vehicle was struck by another vehicle while it was parked and unattended.
On December 14, 2021, the adjuster contacted *** **********, confirmed the details of the accident and ordered an inspection of her vehicle.
On December 28, 2021, January 14, January 18, January 25 and January 26, 2022, the adjuster contacted *** ********** and left a message for a return call.
On January 28, 2022, the adjuster was able to speak with *** ********** in regards to where she wanted her vehicle repaired.
On January 31, 2022, the adjuster issued payment to *** ********** for $2208.95 which was based on the repair estimate of $2708.95 less *** **********’s $500.00 collision deductible.
We again apologize for any frustration that *** ********** experienced as a result of this claim.Sincerely,
Marianne M.
On behalf of Apollo Casualty Company
Claims Compliance Manager
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.