ComplaintsforPittsburgh Pirate Ship LLC
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Complaint Details
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Initial Complaint
07/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had a cruise booked for 6/14/24. There was roughly 15 people in our group. We had no problem booking or paying for our tickets. We showed up to the agreed upon spot earlier than we should have. We waited over an hour and no one came to pick us up for the boat ride. We all called over and over and no answer. Their website is still up and running and still taking money. I did some research and they did not renew their boating license and are permanently closed.Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased tickets for an hour cruise on June 14, 2024. We were exactly where they said to go. They never showed up and never answered the phone when all of us called.Initial Complaint
10/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Nov 10th, 2022 paid $5000 for use of a new boat for the summer season with 6 scheduled events with the following dates 5/21, 6/9, 7/14, 8/11, 9/8, 10/13 for 2023. Was advised by Evan W***** in May 2023 that the purchase of new boat and Coast Guard Certification did not go thru. All events were cancelled. Requested a refund at end of May 2023 and have not received funds as of todays date Oct 5th, 2023.
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BBB Rating & Accreditation
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Customer Complaints Summary
5 total complaints in the last 3 years.
4 complaints closed in the last 12 months.