ComplaintsforBrandon Marinelli State Farm

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 14 2023 I switched my auto and motorcycle insure from progressive to State Farm. I always switched my home insure from travelers to State Farm the same day. At the end of august I got a notice from my insurance that my motorcycle policy was canceled. I called my agent Brandon September 5 to discuss the issue but got no answer. I left a voicemail. I then proceeded to look on my app to see if everything was still normal and noticed he never sent my mortgage company my declarations they need for escrow to pay them. Including a notice that if not payed by August 12 they would cancel that also. At 11:00am September 6. I was on the phone with corporate for an hour while they found out he filed my motor cycle insurance completely wrong. Corporate finally got a hold of brandon and he told them “they had the phones off for organizing”. Then following my homeowners insure they said it was send to my lender to call them. I called my lender and they were shocked that they were not sent anything from Brandon and that they need it as soon as possible. Mind you I tried to call Brondon 8 times with voice mails from September 5-September 6. And he will not call back of answer. I had to go threw corporate to fix everything today and file everything to my lender myself. He has failed in all accounts to adhere to his duties and I feel there needs to be repercussions. Not having insurance on my mortgage loan violates my agreement and they can come after me for it. I’m not sure what the BBB can do but I feel like this is extremely unfair. If you look at his reviews people say the same things I have.

  Business response

  09/27/2023

  When ****** called in September 5th I was working the office by myself due to short staffing issues and was short staffed that whole week. I had my service manager reach out to him and we were working on his account issues and as we processed his changes he transferred to another State Farm agent we lost all access to his accounts and could not further service his accounts. We apologized for the inconvenience and have since hired 2 employees and are no longer short staffed to make sure customers are handled in a quicker time frame.

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