Customer ReviewsforShift4

Not a business owner, but a user of their system. Worst ever. Not for any business looking for speed. Updates ruin any fixes we made to our inventory. Havent been able to balance a drawer since we implicated it. (1 yr ago). Every employee hates that they cant increase the font size. It is minuscule & in a fast paced bar/restaurant, it slows even the fastest server down. I would not recommend this to my worst enemy. *** also reviewed this on their website but somehow it hasnt shown up..wonder why?

Hi *******,I'm truly sorry to hear about your experience, and I want to thank you for bringing this to our attention. Were here to help and would like to learn more about the details of your situation so we can better assist ****** the moment, were unable to determine the specific location youre referring to, but well be reaching out shortly to gather more information. In the meantime, please know you can reach us directly at ********************************************** or by calling ******************, Monday through Friday, 9 am to 6 pm Eastern.We appreciate the chance to support you and work towards making things right. Thank you again for allowing us the opportunity to improve your experience with our system.Warm regards,Legal Support Team

Shift4 uses hard sell tactics to convert merchant services. They shut down our credit card processing system in an effort to get us to convert to a new system when the software still had thirty days (according to ****) the Supervisor for the Echo system. Written communications with customer retention department would never provide an expiration date for existing software. Cheating a ************* by not providing a detailed written proposal further muddies the ethical business practices of this organization. ******

Hi Brad,

We are very sorry to hear of your disappointment. It appears that our conversion team has been reaching out to you to assist you with upgrading your system. Please contact the conversion team via 1-855-331-9224 Monday - Friday, 8 AM - 6 PM EST.

Our team will continue to monitor your account and remain available should you have any additional questions or if we can be of further service via legalsupporttickets@shift4.com or 888-276-2108 x7525 Monday - Friday, 8 AM - 6 PM EST.

Thank you,
Amber Soto

Without a doubt, one of the worst experiences I've ever had with a company. I completed an ownership change in April 2024, they double charged for months (charged for both accounts) even while reaching out to the *** assigned to my accounts. I've sent all their equipment back and now they are refusing to refund any of the money for double charging and stating that even though we did an ownership change that doesn't remove the prior account, i would have had to manually close it. So they kept both accounts open and charged for both of them. I understand why their overall rating is a 1.09. Its a complete scam and i wouldn't recommend anyone do business with them. Stay far, far away as they are a sham.

Hi ******,I thank you for the opportunity to assist you. Please allow me an opportunity to review all of your accounts and Ill reach out to you. In the meantime, our team can be reached via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.Thank you,******* S*******

constantly have issues getting funded they also set up a ghost account billed me double and refused to refund my money

Good morning,I thank you for the opportunity to assist you. I have reviewed your account and your account has not been getting double billed. You have had a few accounts with us so I am sure that you are aware that you have Statement Fees and Equipment Fees as per your executed agreements. If you feel that this is in error, then please contact our team for expedient service via ****************** or ********************************************** Monday-Friday 9am-6pm EDT.Thank you,Legal Support

Shift4Shop used to be 3DCART but they bought it a few years ago and ever since then everything has been a nightmare to say the least. I first started using 3DCART back in 2009 for 15 years, so I am a living archive of the entire history. As much as I wish I had good things to say about them, unfortunately, I am here leaving my last farewell review before finally moving on to other platform after dealing with and tolerating uncountable problems and issues, both technical and customer service wise. I know everyone who is reading here is a business owner who has no time to waste, so I will make it quick. DO NOT INVEST you time to establish business on this platform or with them. They have zero respect nor understanding what it means to establish and invest in a business. I regret spending $10,000 to customize when it was 3DCART back then if I had known this s***** company would take over and make all of your lifetime's worth of contribution useless. If anything, they will exactly hold your own investment as hostage to charge you the absurd unitary monthly subscription fee of $316! (if you have shopped around, this is nothing close to reasonable market pricing). I should have filed a small claim for my money back on customization and moved on way earlier but I just couldn't because I just had way too much to lose after building my business here with years and $$$. The management teal is horrible to say the least and is impossible to reach; it took me 1+ years to talk to "highness" in this company when my store broke down after their series of forced "update". If anyone is up for collective lawsuit, I am totally down for it, but I am filing a small claim for the customization fee for the time being for sure individually.Best wishes for all small and little business owners.

Hi *********,I appreciate the opportunity to assist you. Unfortunately, I am unable to locate an account from the information provided. Please reach out to our team directly for expedient service via ****************** or ********************************************* so we can locate your account and see what can be accomplished.Thank you,*******************

The **** of **** fees; they are a nightmare. I am stuck in my contract for 7 more months, then it's goodbye. They just reach into your account and take what they want.

Hi ******,I am sorry to hear about your concern. Your account has been with us since 2015 so you are aware of typical billing and end of term based upon your executed agreements. It appears that you have had some recent chargebacks which needed to be addressed. Please note that the *********** only allow a small window for you to respond with supporting information. Please respond accordingly.Please do not hesitate to inquire with our team directly should you have any additional questions via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.Thank you,*******************

Working with them is like going to the 7th level of h*** and not being able to exit. I've been trying to cancel our gateway for over a week. They say I can only do it on by phone. When I call and tell them I want to cancel they put me on hold for 10 minutes and then hang up on me. Emailing them only opens up a fake ticket and then they close them without doing anything. They claim they never received our CERTIFIED LETTER!!!! Most companies have an online cancellation form you just sign. Not Shift4. They torture you so they can steal your money. AVOID!!!!!!!!!!!!!

Hi *****,I am so sorry to hear about your experience. I would like to help address your concern in a timely manner. Please forward a copy of the cancellation letter you referenced to ********************************************** for expedient response. Thank you,******* S*******

This is a horrible company. Anytime we had an issue, it would take hours to get customer service on the phone. The hardware is clunky and slow. The software can't execute simple functions like substitutions necessary for restaurant POS systems. Their reward system is abysmal. Nothing is user-friendly. We switched to Toast, and when we requested our gift card liability report, they demanded a $1000 fee to send it. It's OUR data. We own that data, and they just house itand they're holding it hostage for a fee?! I was livid. DO NOT DO BUSINESS WITH THIS COMPANY!

Hi ****,I am so sorry to hear about your experience. There is a fee for the service you requested and can address once you are ready. Feel free to reach out to our team directly when you are ready via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern. Thank you,******* S*******

Worst company ever. Highway robbery. Left me without working equipment for two months during the busiest season ever. I had to fight with them to get two months of processing fees waived! I had to file a BBB complaint to get them in the restaurant to fix THEIR equipment. When I changed processors after EIGHT years they tried to bully me and say their contract automatically renewed. We blocked them out of our bank account, blocked them from our email, and moved on. Best of luck to these blood letters. We really need to take our power back from these companies! Cash is king people. Use it!

Hi *****,I am sorry to hear about your experience. I have tried to locate an account for you in order to look into it myself. Unfortunately, I ma unable to locate one. Please reach out to our team directly so we can identify your account and discuss with you via ****************** for expedient service.Thank you,*******************

Shift 4 is a scam. We quit using their ‘free’ processing service and they’re billing us claiming we have a contract. We never signed a contract or guaranteed a commitment!

Hi Alex. I am sorry to hear of your disappointment. We are in possession of your executed agreements and you have accepted deposits both of which indicate that you are aware of your obligations regarding these agreements. All billing is in accordance with your agreements. Please reach out to our team if you have any questions about your account via ****************************** or ************ ***** directly for expedient service. Thank you!