ComplaintsforLine X of Crawford County
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Complaint Details
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Initial Complaint
07/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Last Thursday (7/07/2022) I got my brand new truck's bed Line-X. When I picked the truck up, it was dirty, which wasn't a big deal. I got home to clean it and found multiple issues with the truck. It had bed liner overspray all over it, parts were damaged, etc. So I called Line-X of Crawford County and he told me he'd fix it. So we agreed on Saturday (7/09/2022) I dropped the truck off to have the issues taken care of. The owner was very arrogant and unprofessional. Kept making excuses as to why my truck was not done correctly. When I told him it was a brand new truck and that this shouldn't of happened, he told me "I don't care". So I left the truck with him to fix and he called me back after a few hours. When I answered the phone all he said was "where do you want the keys, I won't be here". So I went to pick my truck up (thankfully he was still there) and found that it still had multiple issues. Upon inspecting their work, I found touch up paint that was brushed onto my new trucks tailgate. When I asked him why there was touch up paint on my new truck, he stated "It's just touch up paint, it's no big deal". So I asked for a refund to cover the damages and he said that he wouldn't refund me any money. Told me "just go get it repainted, it's not a big deal" then proceeded to say "paint . So I asked if he would give me a written agreement for him to pay for it and I had to argue with him over it. Then he proceeds to tell me, "This is how the world works, you need to learn that". Also told me he doesn't care that it's a brand new truck. This place is very unprofessional. My truck still has damaged parts and touch up paint on it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.