ComplaintsforConicelli Autoplex

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2017 ***** ****** with 51,000 miles on it. I also purchased a warranty. After I left the dealership the radio started to get staticky. The following morning I called *********** ********************* and explain what was going on. I've made many phone calls since then to get my radio fixed. I've spoke to a few service managers and they also had an aftermarket company call me I believe the name is ******. This problem has been getting worse I cannot use the radio at all at this time I had to unplug the fuse. This is 3 weeks now they are not doing anything but a phone call here and a phone call there but not really addressing the situation. The static from the radio gets so loud when the radio is off you can't even think.

  Business response

  09/22/2023

  September 22, 2023 
  

  Dear *** *******: 
  

  This letter is in response to your correspondence dated 9/19/23, regarding a complaint filed by our customer, ******* *******. The complaint has been addressed by our Used Car Manager. 
  

  *** ******* purchased a 2017 ***** ****** from our ******* used car inventory on 9/1/2023. Our Used Car Manager reported he spoke w/ *** ******* 9/18/23 to advise him we located a radio for his vehicle. The radio is on order, coming from California, and once it arrives, we will contact the customer to schedule installation at our dealership. 
  

  If there is any additional information you need, please don't hesitate to contact me directly @ ###-###-####. Thank you. 
  

  Sincerely yours, 
  Customer Relations Manager 
  

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Someone is trying to claim my minivan as theirs. Not so! Car is mine !! VIN ***************** Who tried to say the car isnt mine ??

  Business response

  09/08/2023

  Good morning ******************:

  Just to keep you posted on my efforts to assist this customer with a resolution.......  I've asked him twice to please take a moment and contact PENDOT/DMV to verify his vehicle VIN # and title #.  He advised me he was calling yesterday; I have not hear back as of yet.  I feel there is a mix up in Harrisburg with another person being assigned ****************** VIN........ this is why I wanted him to call.  Please grant me another extension on this complaint as I don't think I'll have a resolution today or Monday.  I appreciate your assistance.

  Business response

  09/20/2023

  September 18, 2023 
  

  Dear *** *******: 
  

  This letter is in response to your correspondence dated 8/23/23, regarding a complaint filed by the above referenced customer. I greatly appreciated the two extensions you granted during the time I tried to assist *** *****. The complaint was reviewed and I offer the following information. 

  *** ***** purchased a 2010 ****** ****** 2/8/2010. We no longer store 2010 deals so I am unable to review the title/registration application/paperwork we filed in 2010. Since *** ***** provided copies of his PA registration, his PA title and a screenshot of the vehicle identification number (VIN) label affixed inside his vehicle, we assume he is the owner. Our service manager also checked with ****** National Service History and there is a service record for this vehicle at various ****** dealerships. 
  I contacted *** ***** via phone and email, trying to work with him to clear up this matter. A ****** Report that I ran on 8/30/23 shows this vehicle was offered for sale by our Conicelli ****** of Springfield on 6/11/23. This is not true. I had the opportunity to review this with our Used Car Manager who confirmed we never had *** *****'s vehicle in our used car inventory for sale, nor did it show in our Appraisal log (where owners come in for vehicle appraisal). I reported this information to *** ***** and advised him I filed a discrepancy report with ****** to have this entry removed. 
  On that same ******, on 8/24/23, PA DMV reported a Title application in Mechanicsburg PA, stating the vehicle was purchased (see attached copy). This confirmed my suspicions that there is a definite mix-up of vehicle identification numbers (VINs) by the PA DMV. At this point I advised *** ***** he needed to contact PA DMV, ask them to verify not only his VIN number, but also his title number. I emailed him 9/4/23, 9/11/23 and have not received a response from him stating he spoke with PA DMV. 
  

  I received a notice from ****** stating they initiated the dispute, have removed the 6/11/23 inventory listing under Conicelli ****** of Springfield. They are unable to remove the 8/24/23 PA DMV listing because they verified the title number on the ****** report is active and can only be voided by the PA DMV before they can make any changes on their end. 
  If there is anything else you need, please don't hesitate to contact me directly @ ###-###-####. Thank you. 
  

  Sincerely yours, 
  Customer Relations Manager 

• Initial Complaint

  06/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This notice is to inform you that you are unlawfully reporting an unauthorized inquiry on my consumer report. I have not given you permission to access my credit profile and you have no permissible purpose by law to contact third parties with my private or personal information. Your offenses amount to Aggravated Identity Theft pursuant to 18 U.S.C. §1028A. You have knowingly transferred, possessed, or used, without lawful authority, a means of identification of me, which is a felony punishable with up to 2 years of imprisonment, in addition to civil liability. By obtaining my CREDIT BUREAU consumer report on May 6, 2023 and October 9, 2022 without my permission, or without a permissible purpose by law, you are also in violation of the Fair Credit Reporting Act (“FCRA”) codified at 15 U.S.C §1681b(a)3(f)(i). ******* v. ******, 260 F. Supp 2d 711 (S.D. Ind. 2003) I have not initiated any transaction with COMPANY NAME. Furthermore, I do not have an “account” as defined under 15 U.S.C. 1693a(2) with COMPANY NAME for review or collection. Pursuant to 15 U.S.C. §1681n(a), “Any person who knowingly and willfully obtains information on a consumer from a consumer reporting agency under false pretenses shall be fined under Title 18, imprisoned for not more than 2 years, or both.” By willfully violating the FCRA, I am willing to settle your civil liability damages I have suffered as a result of your violation for $1,000 pursuant to FCRA §616(a)(1)(B) [15 U.S.C. § 1681n]. Should you fail or refuse to settle the matter by tendering payment in the amount of $1,000 within ten (10) calendar days of receipt of this notice and demand, I will seek actual damages which are greater than $1,000. Send payment immediately via Certified Funds to:

  Business response

  06/28/2023

  June 28, 2023 
  

  Dear *** *******: 
  

  This letter is in response to correspondence dated 6/26/23, regarding a complaint filed by ****** *****. I would like to provide the following information. 
  Once our dealership receives an authorized, electronic credit application the customer is assigned to a salesperson, and it is their responsibility to make contact and keep notes in the respective customer's file. 
  

  *** ***** stated we ran his credit 5/6/2023 and 10/9/2022. Under his name, address and phone number provided in the complaint, we show no credit applications for these dates. However, on 6/22/23 we received an electronic "Consumer Ez-App Authorization to Pull Credit" form filed in the name of ****** ***** (copy attached). Page 3, "Terms of Use Agreement/Authorization" shows the "yes" box checked in agreement with these terms. Once checked, our dealership is permitted to run credit in order to assist the consumer with purchasing a vehicle. Without the customer's authorization, we would never run credit. 
  

  There are also notes on file showing contact was made with *** *****. He requested pricing on a specific 2023 vehicle; after we requested, he stated he would be emailing recent paystubs so we could present them to a lender regarding financing. If there is any additional information you need, please don't hesitate to contact me directly @ ###-###-####. Thank you. 
  

  Sincerely yours, 
  Customer Relations Manager 
  

• Initial Complaint

  04/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Let me start off by saying there was severe water damage to the vehicle when I bought this car that I did not know. The electric wires, front and rear brakes and all four rotors and pitted were RUSTED, RUSTED, RUSTED and four different tires. DON'T BUY ANY CAR FROM CONICELLI CONSHOHOCKEN, PA!! Now, I brought a **** ***** Hybrid 2017 car from Conicelli and couple of months after getting my vehicle, my tires started losing air frequently. So I went an check my tires. The mechanic said I had four different tires. The dealership sold me four different tires which is illegal. A couple of months after that the check engine light came on. I decided to take it to a **** dealership to see what was going on. They reset my car and told me I was OK to drive. Then I took my car for inspection at Conicelli where I originally bought the car. They told me that my car passed the inspection but there was rust on the front rear brakes all four rotors and pitted. Mind you I just had this car a couple of months and they're telling me this car had rust that they sold me and also they passed the inspection for the four different tires as well. Couple of months after that the check engine light came back on so I took it to ******* where they told me there was something draining my battery. So a new battery was put in the car. So I choose to take it to the **** Dealership and they did diagnostic test and there was severe water damage to the vehicle as well as the cap that's supposed to be on the electric part was off. It never was on when I purchased the car. The **** Dealership said it will cost me $2395.00 to fix it. Also, the Rotors to get fix is going to be $500 EACH. And the list go's ON!!! So I decided to go to Conicelli to see if they would take the vehicle back. They said NO.....I was sold a car that was damaged from the beginning. BEWARE........

  Business response

  04/17/2023

  April 17, 2023 
  Dear *** *******: 
  This letter is in response to your correspondence dated 4/7/23, regarding the above referenced customer, ****** ******. The complaint has been addressed by our Service Manager and we offer the following information. 
  *** ****** purchased a used vehicle from our dealership, a 2017 **** **** on 2/23/2021. The vehicle had 27,882 miles. The customer also purchased an extended warranty and a GAP insurance contract. The Carfax report does not indicate water damage. The title for this vehicle is clear and makes no reference to this being a "flood vehicle." 
  Since *** ****** took delivery, our records show no repair orders on file after 2/23/21. There are only two repair orders on file, both prior to delivery: 
  O 
  2/23/21, Used Car Sales requested an Aged Unit pre-delivery inspection where we updated the state inspection and emission stickers, checked/charged battery; adjusted tire pressure, performed road test to check for noises or vibrations. 
  10/20/20, Used Car Sales requested we inspect vehicle by performing a Used Car Check which included state inspection/emission test, inspecting/measure brakes and tires; one tire was replaced; lube, oil/filter change. 
  There were no notes referring to different tires or sizes, and no evidence of rust. There is no refund being offered to *** ******. Any questions, please contact me @ 610-828-1400 ext 1213. Thank you. 
  Sincerely yours, 
  ***** ********* 
  Customer Relations Manager 

  Customer response

  04/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  

  According to Conicelli the record show no repairs on file after 223/21 however I had the car taken to Conicelli on whatever date and here is the receipt of the inspection and where it said it was rust and the emission whatever was not checked and this was on such and such a date

  
  

  This letter is in response to the correspondent date April 18, 2023. The letter from ***************************** from Conicelli.

  I purchase the vehicle **** ***** 2017 from Conicelli on February 17th 2021.

  
  

  The vehicle car was inspection by Conicelli on April 13th 2022. Below I provided the documentation of the front and rear brake service with rotors all four rotors rusted and pitted that Conicelli documented. Also on the documentation you will see that they skipped over the engine cooling system horse and clamp system they never checked that off inspected. Below you will find all the documentation of the repair of the vehicle as prior to me submitting this complaint.

  
  

   ***************************** from Conicelli never addressed the ELECTRIC CAP that was not on the vehicle, which cause rust to the electric wires when I purchased the vehicle. I also submitted documentation about this matter of the electric cap that was not on the vehicle. 

  
  

  Also you will find below documentation for a recall on this vehicle. The recall was the transmission shift cable brushing is damaged or missing.

  That would explain why when I was in my car. the car started rolling backwards on its own. Very hazardous and dangerous situation. 

  
  Regards,
  
  *************************
  

  Business response

  05/05/2023

  May 5, 2023 
  Dear *** *******: 
  This letter is in response to BBB correspondence dated 4/27/23. *** ******'s rejection of our response to the BBB, 4/17/23, was addressed by our ***** Service Manager and Owner. 
  We reviewed the 2 documents attached to the rejection. With regard to **** Motor Company's, recall letter dated July 2022, this would be her responsibility to have completed. All vehicle recalls are performed by the brand manufacturer only (in this case, Ford). Conicelli is not authorized to perform recalls on other manufacturers brand vehicles other than what we sell. 
  As you know, *** ******'s vehicle was sold out of our ***** Used Car inventory 2/23/21. We also reviewed the copy of the Vehicle Emission Inspection Report performed by our Toyota service center, 4/13/2022. The repair order noted front brakes at 10/32 and rear at 7/32. Her vehicle passed state inspection. There were certain recommendations made to *** ****** at this time, which we do to keep our customers informed of what may be needed for their vehicle in the future. *** ****** declined the recommendations. 
  It has been over a year since her vehicle was in for service; and that was the only time in 2+ years we saw this vehicle. *** ****** had a 60-day Used Vehicle Limited Warranty from 2/23/21 delivery; she also purchased an extended warranty. Had *** ****** returned to our service center during the time she was having issues, we would have addressed the issues she had under those warranties. We are not offering any refund as we feel we have done nothing wrong. Please contact me @ ************ ext **** if you have questions. Thank you. 
  

  Sincerely yours, 
  ***** ********* 
  Customer Relations Manager 
  

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last Tuesday, Feb 21, I ahd my car 2022 ****** ******** ***** serviced at ****** Conicelli Conshohocken for routine oil service. They told my daughter that everything was good and everything checked out green. My daughter was driving the car and she first noticed the smell of burning oil. Last Saturday, Feb 25, she noticed the "low engine oil" symbol showed on the dashboard. When on of her friends checked her engine oil with a gauge it showed no oil and there was oil spillage on the ground. They also noted the oil was spilled on the main engine also. They told my daughter not to drive the care anymore. It was towed to ****** Conicelli service area on Monday Feb 27. Service representative called me for update and he told me that there was significant amount of oil that spilled but it was fine and they're going to degrease and clean the machine and they're going to order a replacement cap for the oil . I told them that I am not comfortable taking the car back as my daughter is driving that car and what assurance are they going to give me that the engine is not damaged at all. It is ****** conicellli service fault that all this is happening to my car. We had this car serviced to maintain the good performance of this car and this what happened. This is negligence on their part. I am not taking this car back and toyota conicelli will need to replace this car.

  Business response

  03/03/2023

  March 3, 2023 
  Dear *** *******: 
  This letter is in response to your correspondence dated 3/1/23, regarding the above referenced customer, **** ******* ******. The complaint has been addressed by our Owner and our ****** Sales Manager. 
  Our Sales Manager has reported back to me this morning that *** ****** came to our ****** showroom yesterday and we were able to trade her out of the 2022 ******* ***** and put her in a new 2023 ****** *****. Customer is happy with outcome. 
  If there is any additional information you need, please don't hesitate to contact me directly @ 610-828-1400 ext ****. Thank you. 
  

  Sincerely yours, 
  Paula D******** 
  Customer Relations Manager 
  

• Initial Complaint

  02/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The creditor cannot demand that a down payment be made pursuant to (15 U.S. Code §1662) yet a down payment was demanded in the amount of $3,500.00 Such a request and motive violate the law and the request for the return of such ill got gains shall be returned to *********************** promptly. Since the consumer is relying on the law, the consumer has the perfect defense to the element of willfulness and is judgment-proof. This is the consumers attempt under the protection of the laws stated herein and throughout to clear up any confusion in this matter before taking further legal actions. I, *********************** , participated in a consumer credit transaction and not a loan Pursuant to 15 U.S CODE § 1605 the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges which was never disclosed to me by your organization in direct violation of this law. Conicelli Honda also accepting a CASH down payment of $3,500.00 is a violation of 15 U.S. Code § 1605 which clearly says that the finance charge does not include charges of a type payable in a comparable cash transaction. Pursuant to 15 U.S. Code § 1611(1)(3) you can be fined up to $5000.00 for giving false, inaccurate information and fail to provide information which you required to disclose and in this case you, Conicelli Honda, willfully did not when you failed to disclose and provide all information clearly to me as a consumer. THIS MATTER HAS BEEN ESCALATED TO THE ATTORNEY GENERAL. Your failure to comply will result in civil liability for fraud Pursuant to 15 U.S. Code § 1640 

  Business response

  02/15/2023

  February 15, 2023 
  Dear *** *******: 
  This letter is in response to the above complaints. As you know, the first complaint we received on 2/6/23 was responded to that same day requesting additional information from ******** ***. On 2/9/23, we received a second complaint, which I assume was in response to our request for additional information. Both complaints have been reviewed and addressed by our ***** General Sales Manager and Owner. 
  ******** *** ****** 2 vehicles from our dealership, a 2016 ***** ***** on 8/18/2016 and a ***** ****** on 7/15/2019. During the negotiation process in 2016, the agreed monthly payment was $150.75, with $3,500 down. Attached is a copy of the signed Buyer's Order showing that she and her co-lessee, **** ******, were in agreement with these terms for a monthly payment of $150.75. *** *** agreed to this on 8/17/2016. She gave us a deposit in order for us to locate her new vehicle based on the above items. She signed all documents on the contract dated 8/18/2016. This process was mutually agreed upon. All payments were disclosed prior to her taking delivery. A lesser down payment would have resulted in a higher monthly loan payment. 
  Attached you will find copies of these documents: the Buyer's Order and Lease Agreement between *** **** her co-Lessee **** ****** and ***** Leadership Leasing for the 2016 ***** *****. This lease agreement outlines the terms and conditions of the lease for a period of 3 years. All monthly payments for lease vehicles are made directly to the manufacturer. Her financial obligation was with ***** Financial Services, not Conicelli *****. 
  Also attached are copies of the Optional Product Disclosure, signed by both individuals that also outline the monthly payment, a copy of the Conicelli Commitment document and the Credit Score sheet. 
  *** ***'s request for a $3,500 refund is denied. Our dealership follows all local, state and federal laws with regard to the sale or lease of our vehicles. If there is any additional information required, please don't hesitate to contact me. 
  Sincerely yours, 
  Paula D******** 
  Customer Relations Manager 

  Customer response

  02/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: the response only further PROVES their VIOLATIONS. 

  The documentation sent by *****************************, Customer Relations Mgr, ********************** do not prove anything other than their violations of the Truth In Lending Act. As you see in the attached lease contract; The creditor cannot demand that a down payment be made (15 U.S. Code §1662) yet a down payment was demanded in the amount of $3500.00 in 2016. Such a request and motive violate the law and request for the return of such ill got gains shall be returned to the consumer.
  Thank you for further proving my claim ********************************** 
  
  I was given false and deceptive information, a violation of 15 USC 1692e.
  
  Regards,
  
  ***********************

  Business response

  03/15/2023

  March 15, 2023 
  Dear *** *******: 
  I am writing in response to your letter dated 3/13/23 whereby ******** *** has rejected our dealership's response to her complaint. 
  We do not agree with *** ***'s statement in her rejection. She was not "required" nor did we "demand" that she put money down on this lease vehicle, for any reason, by our dealership. *** *** needed to put money down, like any other customer has to, in order to reach the desired monthly lease payment required by *** *** or the bank's maximum approval. 
  *** ***'s request for a $3,500 refund is denied. Our dealership follows all local, state and federal laws with regard to the sale or lease of our vehicles. If there is any additional information required, please don't hesitate to contact me. 
  Sincerely yours, 
  Paula D******** 
  Customer Relations Manager 
  

• Initial Complaint

  02/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Worst experience from a dealership I ever encountered. This being my fourth year as a lessee from ******* this whole ordeal will deter me to purchase or recommend ******* ever again. Two years with ******* in Abington was a great experience which led me to stay with *******. But after dealing with Conicelli ******* I would not recommend at all due to the unprofessionalism and brash display for lack of empathy for paying customers. The service work was done in a timely manner. ****** ***** was not helpful at all from beginning to end. His lack of understanding and concern for a customer in need didn't show until the customer has something the need which in this case was a loaner vehicle. My car being unable to start and towed to the shop i was told twice on the phone by service reps no loaners were available. Until magically i expressed my concern online a loaner became available the same day. Also, My car was damaged in the process of being in route or in possession of the dealership from front low and middle fender damage and undercarriage damage. After several unanswered calls and voicemails from my insurance company i am left with a damaged vehicle. After showing the dealership proof of damage i was immediately written off stating it was the tow companies fault. After requesting photos or video footage i was told it was against company policy to release photos and told they need the loaner back which was the only concern. Ultimately i received surveillance footage only because i would not return the loaner prior to the agreed return date. I was told the surveillance footage clearly shows the damage (another lie ) the footage shows no signs of damage and is not clear or close enough to show damage. (Screenshot provided from the video) My insurance rep stated he was told that it would be $300 to release photos to the insurance company so now i am stuck with over a thousand dollars estimate in body damage with no proof of liability that i have to pay. The tow company provided photo documentation of my vehicle with no damage prior to the two and after with no hesitation. But the company i pay hundreds a month for one of their vehicles were absolutely no help..showing lack of customers true concern and possibly guilt. Currently left with $1200 in repairs i have to cover due to negligence of this dealership. The under carriage was claimed to be fixed by the dealership but ultimately was a horrible patch job with zip ties...once of the worst experiences i ever encountered.

  Business response

  02/08/2023

  February 8, 2023 
  Dear *** *******: 
  This letter is in response to your correspondence dated 2/3/23, regarding the above referenced customer, ******* ********. The complaint has been addressed by our Service Manager who reported the following. 
  *** ******** leased a 2021 ******* ****** from our dealership on 5/12/2021 for a term of 3 years. The vehicle was towed to our dealership by a road-side provider because it would not start. The tow driver unhooked *** ********' vehicle with the bed in the air and rolled it off the back. The front of his vehicle was clipped about half way off the truck and it bottomed out on the bed. 
  There are a couple of scratches on the right lower corner of the bumper that we believe happened when the car was put on the tow truck. We are unsure of how the tow truck driver could have taken a picture with no damage since it is all under the vehicle and it was raining the night it was dropped off to our service department. 
  We sent *** ******** a copy of the video as he requested. When we received his vehicle we found it was heavily modified. It has straight exhaust pipes from the exhaust manifolds to the back of the vehicle, the cats and mufflers were cut out and replaced with straight exhaust pipes. The intercooler is an aftermarket product (installing this requires taking the front bumper and reinforcer off the car, and the car would not run because there were accessories installed which were wired into the fuel pump wiring). 
  We were able to get his vehicle running as best as we could. We also advised *** ******** he needs to put all the factory equipment back on his vehicle for it to run correctly. Had *** ******** not modified this vehicle, there would not have been any issues. 
  Our dealership is not offering any refunds to *** ********. If there is any additional information you need, please don't hesitate to contact me directly @ 610-828-1400 ext ****. Thank you. 
  Sincerely yours, 
  Paula D******** 
  Customer Relations Manager 
  
  

  Customer response

  02/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: As shown in the businesses reply they are mentioning modified parts internally that has nothing to do with the outside body damage. The intercooler was not replaced or modified therefor it was no need to remove the bumper as falsely mentioned by ****. Conicelli ******* negated the fact to mention on their notes of said body damage when received by the tow truck company to me or in their documents. If a car is received with body damage by a tow truck company it would be I’m sure procedure to have this documented. Also, it seems this business didn’t care to alert me of the body damage showing neglect on several parts from a car I am leasing for them. When asked for surveillance footage my insurance agent was told it would cost $300 , and when I asked for the footage I was told it would take up several days. But, In need of their loaner vehicle I had signed out for another three days they needed back so badly they got me the footage the next day. The dealership had notations on as mentioned by **** on modified parts such as pipes and the intercooler but seem to overlook over a thousand dollars worth of damage seems very odd. If the damage was done by the tow truck company I’m pretty sure as a business owner this would’ve have been alerted to the customer immediately.
  
  Regards,
  
  ******* ******** 
  

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from this dealership. The alignment and ball joints are bad. The website states they are both covered under the 60-day warranty. However, Mark E******* the service manager is refusing to cover them. I nearly lost control of my vehicle two weeks ago due to this issue. If they refuse to follow there warranty I will return the vehicle. I will also do my best to ensure no one shops here as these false advertisements are not legal. It is also not good business practice to sell faulty vehicles with no consideration of the customers safety. I am now paying for a car that is unsafe to drive. Please see warranty: ******************************************************************************* 

  Business response

  10/28/2022

  October 28, 2022 

  Dear *** *******: 

  This letter is in response to your correspondence dated 10/26/22, regarding the above referenced customer, ******* ******. The complaint has been addressed by our Service Manager. I phoned Ms. Miller on 10/26/22 and advised her of the following:

  Our service manager, Mark E*****, was able to get the repairs for her 2014 **** ******** approved by the warranty company. There are no out of pocket expenses regarding the repairs to the customer. The service manager at ***** ********/**** in Maryland was notified of the same. *** ****** is entitled to four (4) days rental car; however ***** ********/**** has no rentals available at this time. *** ****** was advised that Conicelli will reimburse her up to a maximum of $50/day, for 4 days (which must include all taxes). She is to submit these receipts to me directly for reimbursement: copy of the rental car agreement, copy of the paid invoice along with a copy of the paid credit card receipt. 

  *** ****** was satisfied with the resolution. If there is any additional information you need, please don't hesitate to contact me directly @ ###-###-####. Thank you. 
  

  Sincerely yours, 
  
  Paula D
  Customer Relations Manager 
  

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 5/27/22 I was scheduled for an appointment with Conicelli Hyundai in Conshohocken (10 mi from where I live) for 2 reasons: 1) car was due for regular maintenance service and 2) I felt an unusual pulse coming from my pedals. The car had only 18,000 miles on it when I made this appt. At the appt, the mechanic said he detected nothing out of the ordinary when he test drove it. So I paid the $100 I owed for the maintenance work, but left the dealership feeling uneasy because I still had a hunch something was wrong with the car. Next, after having my car test-driven by 3 local mechanics who all said they could hear something was wrong with the car, they advised me to call Hyundai back because the warranty likely covers whatever the issue is. So I called Conicelli back; they said they couldn’t schedule an appt before 6/28. I was leaving town 6/22, so I needed the car looked at before 6/22. With no other option, I called ****** ******* of West Chester (20 mi from where I live) to ask if they could schedule an appointment. They did and found 2 problems with the car. I’m attaching 2 invoices. Conicelli invoice states nothing is wrong with the car; ****** invoice states 2 problems. One problem is covered under warranty; the other is not. Next, I emailed the Conicelli service manager Pat M****** on 6/24 to ask how these issues went undiagnosed when I visited his dealership for my initial appt. No reply. Then, I called late June - on phone, Pat told me he'd speak to the mechanic who test drove my car on 5/27 and get back to me after 7/4. He didn't get back to me. So I called again last week and left a voicemail. Pat still didn't return my call. This complaint is to express my concern regarding Conicelli’s negligence, especially when the problem with the car involves the brakes. Now I have to drive 20 miles to the ****** location to have the car fixed since they are the ones who diagnosed the problem. I’m requesting some sort of compensation from Conicelli for the negligence.

  Business response

  08/03/2022

  August 3, 2022 

  Dear *** *******: 
  

  This letter is in response to your correspondence of 8/2/22, regarding a complaint filed by the above referenced customer, ***** *******. The complaint was addressed by our Hyundai Service Manager. 
  

  The charges on Conicelli RO #******, 5/27/22, totaled $99.80 (copy attached). These charges were for an oil, filter change, lube and tire rotation. *** ******* was not charged for brake inspection or two other concerns listed because we did not find anything wrong. 

  With regard to the brakes, our Tech road tested his vehicle around the block and did not feel any pulsations. If *** ******* experienced pulsations at higher speeds, it was not noted. Also, we did not test drive the vehicle over the posted local speed limit. 
  

  ****** ******* ** *****, 6/20/22, indicates customer complaint of pulsations while driving fast. They replaced an axle boot due to tear/leaking. They also recommended replacing the front brakes, resurfacing rotors due to heavy inner rust. 
  

  *** *******'s request for reimbursement of $100 is denied. Please don't hesitate to contact me directly @ 610-828-1400 ext **** should you require additional information. Thank you. 
  

  Sincerely yours, 
  
  Paula D.
  Customer Relations Manager 
  

  Business response

  08/18/2022

  August 18, 2022 
  

  Dear *** *******: 
  

  This letter is in response to your letter dated 8/10/22, regarding ***** *******'s rejection of our response to her initial complaint, 8/2/22. After reviewing the concerns, Conicelli Hyundai would like to resolve this matter and offer a $100 Service Department credit to *** ******* that she can use toward future service work. 
  

  I am happy to add this credit to her service file here at our Hyundai dealership today. In the meantime, if you require additional information, don't hesitate to contact me directly @ 610- 828-1400 ext ****. 
  

  Sincerely yours, 
  
  Paula D. 
  Customer Relations Manager 
  

  Customer response

  08/24/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  07/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Put a deposit down on a truck on or about July 14th . I called on July 22nd to cancel the order on the truck. I was never told that my deposit was non refundable. I also purchased a truck from the same dealer - A ***** vs a ****** for almost 36k on 07-22-22 and so the money should be applied to the new truck as I am still purchasing from the same dealership. I am cancelling way within advance notice of the truck due date of one month.

  Customer response

  07/27/2022

  Hi !

  
  

  Can you please help me cancel this complaint?? The business and I were able to resolve it and they will pay me the $1k owed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩