ComplaintsforMobile Therapy Sevices
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/09/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
On May 2,2022, physical therapist by the name ****** provided services from a company called mobile therapy services. When services were no longer provided, continued to come by residence when asked not to do so, stalking the residence.Business response
05/18/2022
May 17, 2022
Dear *** *******,
Thank you for the opportunity to address the complaint filed with the Better Business Bureau. This complaint consisted of unfounded stalking allegations; and I would like to utilize this opportunity to address these said allegations, on behalf of Mobile Therapy Services.
At Mobile Therapy services, we strive to provide pain relief, healing, and injury prevention. In addition to patient care, we take patient safety and customer satisfaction seriously. Upon receipt of this complaint, the accused therapist was immediately interviewed, and a full review of duties was conducted. We have concluded that our therapist did not act out of the scope of her duties.
We ask that you understand, that due to our high quality of care, we are routinely referred to people in the same neighborhood by word of mouth. We frequent shared streets. Often times, we are servicing many patients within a small community. This aligns with our mission statement of keeping our geriatric population in their homes and aging in place.
Be reassured that neither our professional office staff nor our therapists will be in direct contact, as our patient has been discharged from care.
Because we believe these allegations were made because we were driving down a public road, we kindly request that the said allegations are not published.
Sincerely,
Dr Charles S******, DPT, CLT, COMT
Doctor of Physical Therapy Certified Lymphedema Therapist
Certified Orthopedic Manual TherapistFounder of Mobile Therapy Services
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
27 Main St
Dallas, PA 18612-1640
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.