ComplaintsforJPC Equestrian Inc.
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Complaint Details
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Initial Complaint
01/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased a pair of ******* **** regular sole hoof boots, size 3. The description states that they are sold in pairs. Order number *****. When I received the order I only received ONE boot. I contacted breeches.com through email after trying to reach out to them through the phone number provided on their site, nobody ever answered and there is no voicemail. It just rings and rings. A representative named ***************************** responded to me once saying they would look into the matter next week when the warehouse reopened on Tuesday. I have emailed twice more, no response.Business response
01/11/2023
The customer initially reached out on December 22nd. We responded to the customer on December 23rd. They were informed that the office and warehouse were closed for the holiday and that it would be investigated when we reopened. The matter was investigated on Tuesday, December 27th when our warehouse reopened. Unfortunately, due to the number of customer inquiries received, and the large influx of orders we had received during the holiday season, we were not able to get the second hoof boot shipped out as soon as we would have liked.
Due to the hoof boots for horses being sold individually and not as a pair as stated on our website, we have removed that statement from our website. As far as the voicemail, it is being investigated with our phone company. Our lack of communication is unacceptable, and we will strive to respond to our customers regardless of the notice as often as possible. We have shipped out the second hoof boot to the customer today (January 9th).
The customer has been contacted and apologized to for the delay and lack of communication. This is not our normal business practice. We do pride ourselves on getting back to the customer as soon as possible and keeping our customers happy.
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BBB Rating & Accreditation
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.