ComplaintsforGrey Construction
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Complaint Details
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Initial Complaint
01/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
May 2021 **** Grey Construction resealed our stamped concrete patio.Two months later the patio was dull with white areas. After several phone calls and waiting several months, Kent finally looked at our patio and very agitated, stated he didn't know what to do, and offered to refund the $600 resealing fee. We then contacted ********************* of ********************** (our patio builder) who had recommended Grey to do the resealing . He stated let Kent try ****** (a reactivating product). Grey Construction tried the product and our patio now appears much worse with large white areas everywhere.Grey is now very angry at us for continuing to complain and will not return our $600.********************* will no longer answer any texts,emails, or phone calls either.Business response
02/07/2022
In regards to the ***** when it comes to resealing you cannot offer any guarantee because usually you do not know what the previous product is.
We came back many times to try and make the homeowners happy and no matter what the results were it was never good enough .As for me beeing agitated
That is true.the harrasing phone calls and the way ************ would talk to my men became way to much I had over 750 dollars of time and material which means I lost 150 and
I feel that me loosing another 600 is to much
Thee reason ********************* wont talk to them is they are beyond talking to,**** is my competitor and I said I would try and help him out .The first time is was sealed it looked very good and if you
Stood at a certain angle there wiould be some dull.That is how it works and will never look like brand new
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.