ComplaintsforMCA Debt Advisors, LLC

• Initial Complaint

  08/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  These people use tricks to scam me , just Said lies and also they don't return the money they agreed to return. Actually is more than 1800 usd ,I'm still waiting for back to my back account

  Business response

  08/12/2024

  Dear *****,
  Thank you for bringing your concerns to our attention. We take all feedback seriously and would like to address the situation with factual information regarding your account.
  Enrollment Date: According to our records, you enrolled in our debt renegotiation program on May 6th, 2024, and agreed to the terms and conditions outlined in the contract.
  Payments: As part of the agreed-upon payment schedule, we received your first three payments without issue. However, on your fourth scheduled payment, a stop payment was placed.
  Contractual Obligations: The placement of a stop payment on your account is considered a breach of the contract you signed with us. This action resulted in your account being deemed in default.
  Program Details: Our program is designed to assist clients by renegotiating their debt to make it more manageable. The success of the program relies on consistent and timely payments, as outlined in the agreement. By defaulting on the payment, we were unable to continue with the services as planned.
  Please note that we are committed to helping our clients achieve the best possible outcome. We would be happy to discuss any misunderstandings or explore potential solutions to resolve this matter amicably.
  We appreciate your understanding and are here to assist with any further questions or concerns you may have.
  
  
  Sincerely,
  Michael S*****
  Director of Operations, MCA Debt Advisors
  ************ * **********************************

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our issue with MCA Debt Advisors stems from their debt management service that failed to deliver as promised, leading to severe financial consequences for our company, Mr. Hardware eCommerce LLC. Initially, MCA committed to reducing our debt from $28,000 to $17,000. The company advised halting payments to creditors to renegotiate the debt, based on their supposed strong relationships with them. However, following their advice, not only was the debt not reduced, it increased due to penalties for non-payment, exacerbating our financial burden. Furthermore, MCA withdrew over $11,000 from our bank account, claiming these funds would be used to negotiate with creditors. Out of this sum, only $3,600 was sent to the creditor, while the remainder was retained under the pretense of covering service costs, a move contrary to initial guarantees that such costs would be covered by the savings generated from the debt reduction. This handling of funds and the lack of transparency and effectiveness in the service led us to face not only an increased debt but also the paralysis of our business operations after creditors executed a UCC-1 Lien against our Amazon store and froze our PayPal and Square accounts, cutting off our essential cash flow for daily operations. The situation was further aggravated by MCA's lack of effective communication and evasive responses, which prevented us from achieving a clear resolution or any form of damage mitigation, leaving our company in a state of extreme financial vulnerability and risk.

  Business response

  07/22/2024

  Dear Better Business Bureau,
  We appreciate the opportunity to respond to the complaint lodged by Mr. ************ concerning our debt management services. We take all feedback seriously and strive to address any concerns our clients may have.
  First and foremost, we would like to clarify that MCA Debt Advisors did not advise Mr. ************ to stop making payments to their creditors. When new clients enroll in our program, we conduct a thorough welcome call to discuss the potential risks and benefits associated with renegotiating their debts. During this call, we emphasize the importance of maintaining communication with our senior negotiators to ensure a smooth process.
  In this specific case, our senior negotiators attempted to contact Mr. ************ multiple times to discuss the strategy and timing for negotiations. Unfortunately, the client did not return our calls until after their creditors had already taken actions to secure leverage in the negotiations. Despite this delay, our team was able to achieve a monthly savings for the client through our negotiations.
  We would also like to address the concerns regarding the funds withdrawn from the client’s bank account. MCA Debt Advisors utilizes these funds to negotiate with creditors and secure favorable terms for our clients. In this instance, a portion of the funds was used to make a payment to the creditor, and the remainder was retained to cover service costs, as clearly outlined in our agreement. It is important to note that these service costs are crucial for maintaining our operations and providing the services promised to our clients.
  Moreover, it is important to highlight that the client placed a stop payment on our transactions, which significantly hindered our ability to maintain the negotiated terms with their creditors. This action complicated the situation and contributed to the financial difficulties described by Mr. ************.
  We regret that the client experienced financial challenges and we remain committed to assisting them in finding a resolution. We encourage Mr. ************ to reconnect with our senior negotiators to discuss potential next steps and work towards alleviating their financial burden.

  At this time we will not be issuing a refund do to the file being classified as a defaulted client due to breach of contract.
  Thank you for your attention to this matter.
  Sincerely,

  Mike S***** 

  Director of Operations

  MCA Debt Advisors

  ************

  Customer response

  07/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********

  Dear ***** ******,
  I am writing to further elaborate and clarify the details of my initial complaint against MCA Debt Advisors, including specific evidence and communications that demonstrate the severity of their malpractices. In response to the incorrect statements presented by Mike S*****, I provide detailed evidence to refute each point inaccurately raised by him.
  Initially, MCA, through Steve S******, advised me to suspend all payments to Itria to facilitate a debt renegotiation, claiming they had strong relationships with this lender. Contrary to these claims, I am attaching text messages and emails where Steve clearly recommends this action, which later proved detrimental due to the lack of a real agreement with Itria, significantly increasing our debt due to penalties.
  Furthermore, I request that MCA supply the recordings of phone calls that will corroborate the truthfulness of my claims, as these conversations were recorded and will show the inconsistency of MCA's communications.
  I have maintained continuous and documented communication with several MCA agents, not only with Steve S****** but also with Dayana M******* (***********************************), who has witnessed numerous attempts to clarify and resolve the situation without receiving adequate cooperation from MCA. Other agents involved include Kendra P***** (*********************************) and Michael S***** (**********************************), who have shown a pattern of evasive responses and a lack of effective action.
  As a result of these facts, and given that MCA retained more than $11,000 from our account, promising to use these funds for negotiations that never materialized, I was forced to suspend payments when Itria froze our Amazon accounts, cutting off our cash flow and paralyzing our business operations.
  Given the documentation and evidence I possess, including email exchanges and call logs, I request a thorough review of this case and consideration of broader legal action against MCA Debt Advisors. The practices of this company have not only severely harmed *** ******** ********* *** but also pose a significant risk to other consumers.
  I urge the BBB to consider this evidence and the possibility of a class-action lawsuit given the extent of negative testimonials on various platforms and ongoing legal actions by figures like New York Attorney General Letitia James against similar companies.
  I appreciate your attention to these critical details and look forward to your prompt response.
  Sincerely,
  ********* ************  

  
  
  ******** ********* ************

  Business response

  07/31/2024

  Dear Better Business Bureau,
  Thank you for the opportunity to provide a detailed response to the rebuttal submitted by Mr. ********* ************ of *** ******** ********* *** regarding our debt management services.
  Miscommunication About Payment Suspension: We strongly refute the claim that MCA Debt Advisors advised Mr. ************ to halt payments to Itria. The advice given by our representative, Steve S******, was in line with our standard procedure, which emphasizes the importance of maintaining communication with our senior negotiators. We invite Mr. ************ to provide the text messages and emails mentioned for review. Additionally, we are willing to supply the email records to ensure transparency and verify the accuracy of communications.
  Handling of Withdrawn Funds: As stated in our initial response, the funds withdrawn from Mr. ************’s bank account were used in accordance with our agreement. $3,600 was paid to the creditor, and the remaining funds were allocated for service costs, which are necessary for the operation and provision of our services. This allocation of funds was clearly outlined in the agreement signed by Mr. ************.
  Client Communication: Our records show that our senior negotiators made multiple attempts to contact Mr. ************ to discuss negotiation strategies. Unfortunately, the delay in his responses hampered our ability to effectively negotiate with his creditors. We have documented these attempts and can provide evidence of our efforts to maintain open lines of communication.
  Impact of Stop Payment: The stop payment placed by Mr. ************ significantly hindered our ability to negotiate with creditors and maintain the terms of any agreements reached. This action contributed to the financial difficulties described and was contrary to the agreed-upon strategy for debt reduction. The strangle hold on his account was part of the terms negotiated and hold was lifted. Stop payment came months later from the client.
  
  
  At this time, we will not be issuing a full refund due to the file being classified as a defaulted client due to breach of contract. We believe our actions were in line with our standard operating procedures and the agreement signed by Mr. ************. I am open to negotiating alternative options that can leave both parties happy. 
  Mr. ************ can feel free to contact me directly or his attorney contact me.
  
  We appreciate your attention to this matter and look forward to resolving this issue in a fair and transparent manner.
  Sincerely,
  Mike S*****
  Director of Operations
  MCA Debt Advisors
  ************

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have a mca loan out there and this organization has their ways of finding this out. They will not stop emailing and calling me trying to sell their services. I have repeatedly asked them to stop calling and emailing but they continue to call and email. At what point does it become harassment? They will not stop. Just today I was on the phone with a customer while they were calling in. We have a business to run and that should be respected when we ask to take us off their list.

  Business response

  05/23/2024

   Dear Mr. *****,
  Thank you for bringing your concern to our attention. We sincerely apologize for any inconvenience caused by our calls and emails. At MCA Debt Advisors, we strive to maintain the highest standards of customer service, and your feedback helps us improve.
  Upon receiving your complaint, we immediately reviewed our communication practices and your specific case. It appears that your contact information was included in our database due to multiple times from various list we have purchased. We understand that receiving unwanted communications can be frustrating, and we apologize for any distress this may have caused.
  

  To address your concerns, we have taken the following steps:
  Immediate Removal: We have removed your contact information from our marketing and communication lists to ensure that you do not receive further calls or emails from us.
  Training and Improvement: We are reinforcing our commitment to respecting customer preferences by providing additional training to our team members on best practices for customer communication.
  

  We value your privacy and your business. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact our customer service team directly at 855-434-8296 or ************************.

  
  Again, we apologize for any inconvenience and appreciate your understanding.
  Thank you for giving us the opportunity to address this issue.
  Sincerely,

  Michael S*****

  **********************************

  Director of Operations

  MCA Debt Advisors

   

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Yesterday, May 20, I agreed with you based on many wonderful predions and promises that disappeared when I saw the reviews about your company, MCA DEBIT ADVISORS and its frauds, so I requested my cancellation to which I am entitled in the first 5 days Today, May 21, a person called me to try to persuade me about my cancellation but I only asked for my CANCELLATION, 5 hours have already passed and I still have not received news of my cancellation and no one answers my emails or my messages or calls, I only demand my cancellation and refund of the money they charged me for their services that were never started

  Business response

  05/21/2024

  Good Afternoon ******,
  We have received your cancellation request and are currently processing it. You will receive a full refund for your payment.
  As our customer service team explained during your phone call, there are a few steps we need to complete on our end before we can confirm the cancellation. Since you submitted your request earlier today, we appreciate your patience as we work through this process. We anticipate having everything finalized by the end of the week. Thank you for your understanding.

  Best Regards,

  Mike S*****

   

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  MCA debt advisors contacted me on March 29, 2024 about helping me transition from weekly and daily pay loans to a bi-weekly payment. I told them I was not interested, yet Albert was persistent that he could help. I was not in a place where I was unable to pay back my loans, but after promises they could save me some money, I reluctantly agreed. It is now April 30th and they have done nothing except take my money for payments. They have not contacted my creditors or attempted to negotiate a lower rate. Instead after following their instructions to stop payments on my accounts, the original creditors have placed liens against my business. I have lost thousands of dollars due to this on top of paying MCA over $2000. Hen I’ve attempted to get clarification on what’s going on, I’ve been told so many stories about why nothing has happened on my account.

  Business response

  04/30/2024

  Dear ******* *******,
  

  We're sorry to hear about your recent experience with MCA Debt Advisors. We take all complaints seriously and aim to address them promptly.
  

  Upon reviewing your case, it appears that you enrolled in our program on March 29, 2024, and made your first payment into the program on April 17. We did make several attempts to contact you between April 1 and April 19 to discuss the program, the process, and establish a game plan. Unfortunately, we were unable to reach you during those times.
  

  However, we understand your frustration with the lack of progress and miscommunication. Management had a conversation with you on April 30, during which you expressed dissatisfaction and requested to cancel the program. We acknowledge your request, and management is currently processing it. You will be contacted shortly with an itemization of your account.
  

  Regarding the issues with your original creditors and the placement of liens against your business, we understand the severity of the situation, during your call with ur management team we offered to assist you with this matter, but you did not like any options brought to the table and request to move forward with cancelation. 
  

  Once again, we apologize for the inconvenience and any frustration this has caused. Please be assured that we are committed to resolving this matter to your satisfaction.
  

  
  

  Customer response

  04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  With regard to them not being able to reach me, as I explained to Albert, I was not answering calls from numbers I do not know, on MCA's advise. They told me not to speak to my creditors so I was avoiding their calls. When I have responded to their emails, it has taken them days to follow up, :ie a request for more documents that was sent, but took me making a complaint before they even did anything with it. I have requested a complete refund of the money I have paid them, and I am now being told I have to wait an entire month before they can process a refund, then another 7-10 business days to receive the funds? Absolutely unacceptable. I would like my refund immediately as well as an email stating my account has been cancelled and closed with them and the amount being refunded to my account. 

  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  Regards,
  
  ******* *******

  Business response

  05/01/2024

  Good Afternoon *******,

  Marcus did not inform you that you would have to wait an entire month for the refund. He advised you that the review of the accounts occur at the end of the month and could take 14 business days by the escrow bank to process the refund. He also informed you he was going to work to have the matter expedited to have the refund completed shortly after the itemization is completed.

   

  
  Michael Shelby
  Director of Operations, MCA Debt Advisors
  ************ * ********************************** ******************* **** ***** **** ***** ***** ***** *** *** *****

  Customer response

  05/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  
  Just because you tell a lie over and over does not make it true. Marcus did tell me it would be the end of May. Marcus also told me that no funds from the lien have been released to the creditor and that the funds were "just on hold to scare me". Echo Health, my payer source sent out checks to the lien holder on April 24th totaling the amount of $5683.22. So again more lies and manipulation from this fraudulent, scam of a company. Every person I have spoken with has had a different version of what happened with my account. Just refund my money so we can be done with this. 

   

  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  
  Regards,
  
  ******* *******

• Initial Complaint

  03/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They fraudulently withdrew money from my account without my permission or signature

  Business response

  03/27/2024

  Dear *****,
  I hope this message finds you well. Thank you for bringing to my attention the complaint filed by Mr. ********. I appreciate the opportunity to address the concerns raised.
  Upon reviewing the matter, it is evident that there might be some misunderstanding regarding the payment process. Mr. ******** entered into a contractual agreement with our office on March 11th, 2024, as evidenced by the attached signed contract. This contract clearly outlines the payment schedule, which was thoroughly discussed with Mr. ******** before he signed it.
  I have been in constant communication with Mr. ******** regarding his concerns. Initially, he claimed that a payment was fraudulently drafted from his account. However, upon providing him with a copy of his signed contract, his statement evolved, suggesting that he had attempted to cancel the program over the phone. I assured Mr. ******** that I would investigate the matter further, as our system does not indicate any record of cancellation immediately after the contract was signed.
  In my correspondence with Mr. ********, I requested him to verify the phone number he used to contact our office for cancellation, which would assist us in narrowing down our investigation. Additionally, I explained that the payment he referenced is currently pending, and any resolution regarding his claim would depend on the outcome of our investigation and the status of the payment. Despite my efforts to engage in resolving the issue, Mr. ******** has not responded to my most recent email.
  I want to assure you that we take all customer concerns seriously and are committed to resolving this matter promptly and fairly. Our priority is to ensure that our clients receive the highest level of service and transparency. If there are any further steps or information required from our end, please do not hesitate to let me know.
  Thank you for your attention to this matter.
  Warm regards,

  Mike S***** 

  Director of Operation

  MCA Debt Advisors

  ************

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  MCA Dead Advisers came into the picture after I took two high interest business loans $3000.00 from Lindzy and $2000.00 from last Chance Financing because I needed to pay my commercial rent and other bills ACPA that I was suppose to pay daily 5 consecutive days $170.00 a day for 50 days, so MCA offered to consolidate that $5000.00 and for me to pay them twice a month and pay less at the end for both loans . So fare i paid to MCA D A $2828.24 since January, both Lindzy and LCF put liens on my Stripe account with my web sight and the DoorDash that I sell on so I'm blocked from payouts since 02/08 and I owe my wholesalers and MCA keep sending me to the bank to get the release of the cash from my stripe account notarized and it's in both cases $3000.00 so what are they negotiated for me? - they salary for 3 month of my money? I'm extremely frustrated and dissatisfied with the MCA Dead Advisers from Pennsylvania because they basically just added themselves to the bill instead of cutting my expenses. I would highly unrecommend using MCA Dead Advisers because they not negotiating, they taking they own time on your money, cosign me cut of payments and being on a verge of nervous breakdown, and the "negotiator" Kendra P***** who I was signed to, does not even call on the phone, she said to contact her by email only?!

  Business response

  03/28/2024

  Good afternoon,
  Thank you for bringing this matter to my attention, and I appreciate the opportunity to address it.
  ***** ****** enrolled with our office on December 20, 2023, with two creditors totaling $5,066 in enrolled debt.
  Terms have been established with both creditors, and as of now, a total of $2,000 of the $2,800 mentioned by the client has been disbursed to them. However, the account is currently under review for collection due to the recent R02 account closure on the most recent payment made to our program. While the account is paused with us, our team is unable to release payments to the client's creditors. Consequently, creditors have reinstated holds and liens on the accounts. Once the client takes the necessary steps to rectify the situation on their end, we will initiate negotiations anew.
  Regarding the client's mention of signing up for consolidation, it's important to clarify that our office specializes in Debt Renegotiation, not consolidation. I hope this clears up any confusion regarding that aspect of the complaint.
  Thank you for your understanding and cooperation in this matter.
  Sincerely,

  Michael S*****

  Director of Operations

  *** **** ******** ************

  Customer response

  04/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They logged into my account without me outraising it and placed they charge of $670.45 as MCA auto pay on 03/31, it is still "processing". Both they "negotiations leaded to no where since 02/08 when both lenders sat up liens to my Stripe account with the DoorDash and my websifght with Bloomnation, so I'm not getting payed from what I make. I fell trapped between the lenders and MCA, I had a lend lord name ****** in ******* ***** where I had an office: is this company related to the Yours Truly restaurant chain?
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  Regards,
  
  ***** ******* ******* **************

  Business response

  05/01/2024

  ******

  Terms were established with both of your creditors and payments stopped going out to them because of your return payment received on March 11th.

  Terms with both creditors were established 2/23/2024, you stopped making payment to our office shortly after.

  Best Regards,

  Michael S*****
  Director of Operations, MCA Debt Advisors
  ************ * ********************************** ******************* **** ***** **** ***** ***** ***** *** *** *****

• Initial Complaint

  03/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I obtained help for high interest loan (both my parents passed in the past 12 months and I was the sole care giver for my mom and her cancer battle, my business suffered during this time, finances) MCA Debt advisors took may money, said they contacted any debtors and were working with them...do not contact them during this time, it is in our hands now. THANK GOD I called them myself after a couple of weeks and many demanding phone calls- I started my contract w MCA in late Jan (22), 2024 and requested cancellation of my account on February 16/18, 24- Thank God I realized what this company was up to. They have $2193.00 of my money which should be returned, as it was stated it was in an escrow account until the other debtors committed to working with them. As of this am, after a run around---calculated obviously, they are claiming I will not get a refund/basically pennies will be refunded due to fees they imposed. My contacts there are ALLY L****** JAZZ K***** and RHONDA R*******

  Business response

  03/07/2024

  Dear ******** *******,
  

    We regret to hear about your dissatisfaction and understand your concerns regarding the cancellation fee outlined in your contract. We'd like to address your complaint and provide clarity on the matter.
  

  Firstly, as per the terms of your contract, there is indeed a cancellation fee in place to safeguard our office, MCA Debt Advisors, from the costs incurred at the onset of the program. This fee is essential to cover the resources expended from the commencement of your enrollment.
  

  Additionally, we would like to remind you that your contract also includes a provision for a 5-business day buyer's remorse option. This period allows clients to reconsider their decision and request cancellation within the specified timeframe without incurring any penalties.
  

  Regarding your specific situation, we empathize with the challenges you've faced, especially with the recent passing of both your parents and the strain it has placed on your business and finances. We genuinely appreciate your trust in us to assist you during such a difficult time.
  

  Regarding the refund, we want to assure you that we are committed to resolving this matter promptly. You are scheduled to receive a refund of $563.15 by the end of this month. This refund reflects the amount remaining after deducting the applicable fees, as per the terms outlined in your contract.
  

  We apologize for any inconvenience or confusion you may have experienced during the process. Our team members, including Ally L******, Jazz K*****, and Rhonda R*******, are dedicated to assisting clients and resolving issues promptly and professionally.
  

  Please feel free to reach out to us directly if you have any further questions or require assistance. We value your feedback and remain committed to providing excellent service to all our clients.
  

  Sincerely, 

  Michael S*****

  Director of Operations

  MCA Debt Advisors

  ***********************************************

• Initial Complaint

  02/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Over the past year, I have been receiving calls under several numbers not registered with this business. Within the past 2 months, it has gotten so much worse! This company is calling my business, texting my phone, sending me emails, the list goes on. I have repeatedly asked for the calls to stop, that I am not interested in what they are trying to sell me, and do not wish to be contacted. That has not stopped them... infact, it amps up and continues several times within the day. At this point it is harrassment. I have paid for services to be put on the do not call registry and have requested on several occassions to be removed from their listing. At this point, I will be seeking action with an attorney.

  Business response

  02/27/2024

  Good Afternoon,
  We are writing in response to the complaint filed by ******** ****** regarding alleged unsolicited email and phone call messaging from our office. We take complaints of this nature very seriously and have conducted a thorough investigation into the matter.
  Upon reviewing our records, we were unable to locate an account associated with the name ******** ****** in our system. We have cross-referenced various databases and communication logs, but unfortunately, we have not found any evidence of communication attempts to or from Ms. ******.
  However, despite the absence of her account in our system, we understand the importance of addressing her concerns. We want to assure Ms. ****** that we are committed to maintaining the highest standards of communication and customer service. If she could provide us with any additional information regarding the nature of these communications, such as email addresses or phone numbers from which she received messages, it would greatly assist us in further investigating this matter.
  Furthermore, we would like to apologize to Ms. ****** for any inconvenience or distress that may have been caused by these alleged communications. We take all complaints seriously and strive to resolve them promptly and satisfactorily.
  Please do not hesitate to contact us if you require any further information or if there are additional steps we can take to address this matter. We value the opportunity to resolve this complaint and appreciate your assistance in facilitating communication between our company and Ms. ******.
  Thank you for your attention to this matter.
  

  Sincerely,
  Michael S*****

  Director of Operations

  855-434-8296

  Customer response

  02/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  This response is clearly deflecting from what is actually happening with their sales reps. I was called 7 times today by the same representative after asking to be removed. The numbers are all different and unfortunately, even with a spam block on, I’m being harassed to no avail. Attached is a conversation from yesterday and the calls coming in today.  

  I’ve already reached out to an attorney and will be moving forward. This response is not accepted.

  
  
  Regards,
  
  ******** ******

  Business response

  03/01/2024

  Good Afternoon ********,

   You had emailed out to me directly earlier this week outside of your original complaint. In that email communication we discuss the reason why I could not find your account under ******** ******, because you it seems your contact information is under ****** **********. I informed you on the 28th I was having the information Scrub out of all active list and future list. That process has started, but does take a little time to complete so its 100% accurate. Please feel free to reach out to me if you receive anything after Monday Mar. 4th.

  Best Regards,

  Mike S***** 

  Director of Operations

  MCA Debt Advisors

  ************

• Initial Complaint

  02/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I became a new business owner in the beginning of 2022, without being mentored, guided by a previous owner that set me up to fail. Who took all the money before she departed from the business and I put everything that I had into saving this salon that left me to be the last man standing amongst a team of 23. I rebuilt my team and culture from the ground up. During this time, I was learning things on the fly and financially had to seek assistance with various funding positions to stay alive. When MCA Debt Advisors reached out to me, I thought it was too good to be true and I should've went the opposite direction. But I was desperate to make this work. The only thing I should be sorry for is trying to find a solution to my debt to better my growing team! MCA Debt Advisors caused a great deal of disruption and distress, and I take full responsibility for it was my understanding that the decision to work with a Debt Advising company was to negotiate payments down and promised lower funds! We were under the impression that this company had our best interest at heart with the intention of helping my business, not aware that it was causing us to become more in debt! No one caught it, not even my bookkeepers who should have questioned the huge amounts being deducted from my account in 5 weeks time, the stop payments and paying out more than when I paid my funders directly. This MCA put my business in the negatives! They tricked me into believing they could do good for me and my business and advised that I not speak to my funders as it would jeopardize negotiations. They also promised that communication was key but they failed to respond EVER! They left me suffocate and almost foreclosing my Salon that I gave everything to. Come to find out, they kept the money and did no such negotiating. None of my funders received payment during the time I was a client with MCA. Now I'm $16,777.49 down that I can't get back and can't receive any further assistance due to this discrepancy.

  Business response

  02/12/2024

  Dear Better Business Bureau,
  We are responding to the complaint filed by ****** *** against our company. We appreciate the opportunity to address the concerns raised and provide clarification on the matter.
  The claims made by ****** *** are entirely false, and we are prepared to provide documentation to support our position.
  ****** *** enrolled two accounts with our program. The first account, ***************, was enrolled on July 17, 2023, with a total of 5 debts across 4 creditors. Our team successfully negotiated with 2 out of the 4 creditors, and settlement payments were made promptly. The first creditor terms were set with was Forward Finance, Specifically, the first settlement payment was wired out on July 31, 2023, followed by the second settlement payment on August 31, 2023. Additionally, a settlement payment was sent to Creditor Everest on August 17, 2023.
  However, ****** *** placed a stop payment on our transaction after only making 3 payments into the program. Subsequently, the second account, ***************, was enrolled on August 1, 2023, with only 1 debt enrolled. Once again, our team successfully negotiated with the creditor, Global Funding Experts, and released the first settlement payment on August 14, 2023.
  Regrettably, after reaching an agreement with Global Funding Experts, ****** *** decided to place a stop payment on our transactions for the first account and elected to cancel this account, refusing to pay for the services we had rendered up to that point. As a result, there is still an outstanding balance owed to our office for the services provided.
  We remain committed to resolving this matter and providing excellent service to all our clients. We are more than willing to provide settlement agreements for the creditors discussed above, along with wire confirmation of the payments made to these creditors.
  Please do not hesitate to contact us if you require any further information or assistance regarding this issue.

  Best Regards,

  Michael S*****

  Director of Operations

  *** **** ********

  Customer response

  02/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  
  Regards,
  
  ****** ***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩