ComplaintsforCustom Construction Paving
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Complaint Details
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Initial Complaint
05/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On or about September 29, 2022, Custom Construction and Paving came to my home to give me an estimate for paving my driveway. i do not have the man's name and it does not appear on the only paperwork he provided me. The entire job was to be $11, 100, which was paid in full when they were done with the work. As per the "contract", they were to "Grade existing base from the garage to road section over to the concrete by the big garage and a turn around area. Install 3 inches of virgin top asphalt tamp all edges clean up all debris" On October 4, 2022, they arrived to start the job. They did remove a shrub and a concrete slab, prior to paving, but there was no prep or grading done to the driveway. They did the paving job very quickly. I did not think to measure the amount of pavement that was put in, as I was just excited to have the driveway updated. I was recently widowed and this was a major expense for me. Within a month, I noticed grass popping up around the edges. I attempted to contact the company, but was unable to reach anyone. I didn't pursue it at the time, because winter was approaching and I decided to see how it lasted through snow, ice and plowing. Thankfully, we only had to plow twice, so there was no damage from that. February of 2023, areas are popping up throughout the entire surface of the driveway, not just on the edges. I didn't attach a photo of those, but can provide one. I trying to call the company, but the phone numbers had been disconnected and website gone. I found that they moved the company to Florida and had begun that process in June 2022. On September 30, 2022, they created a Facebook page for the Florida location and, on October 5, added a photo of my home to that site. They knew that they were leaving the state, and would not be here to honor the one year guarantee. They did not install 3 inches of pavement, it is 3/4 - 1 inch at best. Current contact info: 352-890-3221 - floridaasphaltguy.pro - 7740 Marsala St, Claremont, FL 34714
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.