ComplaintsforClark Well Drilling
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Complaint Details
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Initial Complaint
01/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Received grant from Center for Community Action in Bedford County for well drilling at my home because I’m on SSI. Well was drilled at end of December 2021. I received an invoice one year later on/around 12/20/2022 with balance due of $3,092. My understanding is the grant paid the business with nothing due from me.Business response
01/18/2023
In regards to the complaint filed against our company, Clark Well Drilling, Inc., we are sorry to hear that this individual is upset about us asking to be paid for services we provided. We were asked by Center for Community Action (CCA) for an estimate to drill a water well for the customer. An estimate was sent for drilling and approval to proceed was given. The additional billing sent to the customer is for the pump installation and connecting the new well to the home. We submitted these to CCA and the grant was for the drilling portion of the job on, and did not include the hookup. Which left a balance due. Although we feel we are not at fault here, we are willing to comply with the customer’s request and sever all communication along with all future services that the customer may need.
Thank you
Craig C****Customer response
04/21/2023
Dear BBB,
I am satisfied with results of this complaint.
Thank you
******* *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.