ComplaintsforDream Home Sales & Construction
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Complaint Details
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Initial Complaint
11/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We contracted with Dream Homes Sales & Construction to order a manufactured home from Champion Homes, and to add a 2-car attached garage to that house, for almost $200,000. After construction, on 9/19/22, Dream Homes was notified water is leaking into the garage from roof where the house meets the garage, and from the foundation. Water also was coming through the soffit/fascia instead of going into the gutters. From that time until now (11/20/22), Dream Homes’ general contractor (Dream Homes stated they currently have no roofing sub-contractor) attempted to correct the above issues 3 times, with no success. We contacted a roofing company to give us the cost of repairing the roof and gutter system. We will also contract a waterproofing company for the cost of the foundation repair. We are requesting Dream Homes reimburse us for those costs (to be determined), as they have been unable to correct the issues themselves.Business response
12/01/2022
The customer did have a leak that was detected in the garage. We attempted to have it repaired 3 times with no luck. At that time, we went in search of someone that was more specialized in this type of problem. Unfortunately, this did take a bit of time to find a professional roofer that was willing and available to do the work. We did keep in contact with the homeowner through this entire process. This issue has been addressed and taken care of, and we were in contact with the homeowner today (12/1/22) to ensure that there was no leak and to keep us posted if for any reason the problem recurs.
Sincerely,
Dream Home Sales & Construction Inc.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.