ComplaintsforPenn Power Group
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Complaint Details
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Initial Complaint
01/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ON 07/19/21 I TOOK MY TRUCK FOR REPAIRS TO PENN POWER GROUP-HARRISBURG/YORK *** **** ****.YORK HAVEN ,PA ***** PROBLEM HARD TO START WHEN THE ENGINE IS HOT ,A/C NOT COOLING ,AIR LEAKS,PLUS FEW OTHER THINGS,2 WEEKS LATER CALLED ME THEY TOLD ME THEY COULDNT FOUND THE PROBLEM ,I INSIST FOR TO TRY AGAIN,THEY ENDED REPLACING THE THE ENGINE SENSER HARNESS ,THIS IS NOT THE PROBLEM ,I TOOK THE TRUCK HEADING BACK HOME TO FLORIDA,AND AGAIN THE SAME PROBLEM ,NO A/C STILL HAVE AIR LEAKS, ALSO EVERY TIME I STOP I HAVE TO LET THE ENGINE COOL OFF TO BE ABLE TO STARTED AGAIN ,TO MY WAY BACK TO THE SHOP,I STOCK THE TRUCK WONT START FOR ME ,ON 09/30/21 FINALY FOUND THE PROBLEM,IT WAS THE FUEL PUMP,AT FIRS THEY TOLD ME WE CHECK IT ,STILL HAVE THE PROBLEM WITH THE A/C NOT COOLING ALSO AIR LEAKS ,I WAS CHARGED $4909.86 AT THE FIRST INVOICE AND TOOK THEM FROM 07/19/21 UNTIL 08/10/21 THEY KEEP TELLING ME WAITING FOR THE PARTS BUT WHEN I WENT THERE FOUND THE TRUCK OUTSIDE,ANYWAY THE SECAND TIME I WAS CHARGED $4038.43 ,BECAUSE THE REEL PROBLEM WAS IS THE (FUEL PUMP) NOT THE ENGINE HARNESS ):: I TALKED TO THEM AND TOLD THEM I STILL HAVE PROBLEM WITH THE AIR LEAKS AND A/C NOT COOLING JUST AFTER I LEFT THE SHOP FOR THE SECAND TIME ,THEY SAID THEY ARE BUSY WAIT UNTIL AFTER NEW YEAR,NOW THEY ARE SAYING I HAVE TO PAY ANOTHER $ 1751,87 TO HAVE FIX THE AIR LEAKS AND THE A/C PLEASE TAKE A CLOSE LOOK TO THE INVOICES AND YOU WILL SEE I ALEADY PAY THEM FOR THAT ,WHEN I ASKED FOR EXPLENATION ,TODD THE MANAGER TOLD ME TAKE YOUR TRUCK OUT OF THE SHOP ?
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.