ComplaintsforMoyer Gas Service Incorporated

• Initial Complaint

  03/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My husband died in December of 2021 and Ive been trying to keep things going ever since. On August of 2022, Moyer Gas came, it was an automatic stop. Since the maintenance and rental fees weren't paid, they only gave me 6 gallons of propane for $36. I received a bill for $236, which was in my husbands name, **************************, he was in the service. They informed me I owed $200 for maintenance and rental fee for 2 years. We’ve been using this company for 50 years. I had no way of proving if my husband paid for that so I paid the bill. This winter I called Moyer Gas and asked them to bring me 10 gallons because I didn’t want to run out since they didn’t fill it in August. I talked to a woman and she said she couldn’t make a stop for just 10 gallons of propane, she wouldn’t make any money. I informed her that the tank has not been maintained in quite some time and I pay a maintenance fee. She wouldn’t work with me. The pictures show a lot of rust, I wonder if it could be leaking gas! Why am I paying for a maintenance fee and it not be maintained! I don’t know how much gas I have in the tank, a friend told me around 40-45%, but is the gauge accurate since the tank is in bad shape. The stove isn’t running properly and I smell gas sometimes. Since the tank is rusty outside, is it rusty inside? How many other tanks from Moyer Gas look like this at other residences? Is this a hazard? 

  Business response

  04/07/2023

  April 6, 2023 
  *** ******* of the BBB: 
  First let me give you some delivery history for **** ****** in our 100-gallon tank over the last few years. 
  8/29/2019 
  32.6 gallons 
  $87.69 
  8/31/2020 
  31.8 gallons 
  $88.72 
  8/30/2021 
  21.3 gallons 
  $59.43 
  8/2022 
  We did not charge **** ****** for 6 gallons of propane (free) 
  The last check we received from her was #366 on 8/26/2022 for $230.26. This was payment for the 2021 delivery at her home and her rental house. Please note it was a year late. 
  We have never heard any complaints from **** ****** on the condition of our 100-gallon tank. 
  We do not charge any maintenance fee to maintain our tanks. 
  We have never heard any complaints that the cooking stove is not working right or that she smells propane. We have a service department for these issues. Our guess would be the oven valve is leaky and needs replaced. 
  If the gauge reads 40-45 % she has over 50 gallons supply. 
  Our company policy is customers with our 100 gallon tank must use 150 gallons of propane in 12 months or we do charge $100/year rent. We have never charged **** ****** rent. 
  We would like to settle this matter by removing our 100 gallon tank and our regulator (market value of $989.00). We would not ask for any rent. 
  Or she may purchase the equipment from us for $989.00 plus sales tax. 
  Sincerely, 
  Jill * M****, President

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