ComplaintsforTransworld Systems, Inc

Collections Agencies

HeadquartersMulti Location Business

Additional Complaint Information

Customer Complaint:

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Initial Complaint
10/05/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Correction to my credit report, | demand this account be removed from credit report
Business response
10/16/2023
October 16, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ****** ********’s complaint filed with the Better Business Bureau serving Metro Washington DC and Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
TSI requested and has received validation information for *** ********’s account. Enclosed is the validation information relating to the above-referenced account. *** ******** may contact **** ***** at ###-###-#### for any further questions regarding the above-referenced account.
TSI has contacted the credit bureaus, with which we do business, with its request to place our listing of account ******** ***** on *** ********’s credit profile in a disputed status. TSI cannot affect a change to how the creditor or any other company may have listed the above account on *** ********’s credit profile.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer Affairs
Initial Complaint
10/02/2023
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been disputing this account through the 3 credit bureaus for a while and still have never received any information about this account. I need this removed immediately from my credit report from all 3 bureaus or i will be seeking legal action. I have received no communication on this whatsoever and I have been unable to get on contact with this company.
Business response
10/04/2023
October 4, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to **** *******’s complaint filed with the Better Business Bureau serving Metro Washington DC and Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
On 09/01/2020, TSI mailed an initial notice to the address provided by the client as a good address for the consumer, no mail returns were received.
TSI requested and has received validation information for **** *******’s account. Enclosed is the validation information relating to the above-referenced account. **** ******* may contact **** **** ******* at (**** ******** for any further questions regarding the above-referenced account.
TSI has contacted the credit bureaus, with which we do business, with its request to place our listing of account ******** **** on **** *******’s credit profile in a disputed status. TSI cannot affect a change to how the creditor or any other company may have listed the above account on **** *******’s credit profile.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer Affairs
Customer response
10/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****************
Initial Complaint
09/29/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is a fraudulent company who is accessing peoples credit, harassing them for debts that do not even belong to them. Claiming to be a debt collection agency. They have placed fraudulent credit accounts on my credit report and are not removing them. They are stealing identities and trying to force people to pay these fraudulent debts. Their customer service numbers are all disconnected so nobody can call them back. However, they call from random numbers harassing people and yelling and threatening them.
Business response
10/13/2023
October 13, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to Justus King’s complaint filed with the Better Business Bureau serving Metro Washington DC and Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
Please be advised that TSI has place the referenced account in a restrictive status to prevent further collection activity in our office. It is TSI’s intent not to have any communication with *** **** in reference to the above account.
We have notified the client of *** ****’s fraud claim and it was denied. The charges are valid. If *** **** still feels that his account was opened fraudulently, he may contact *** Communications to file a fraud claim at 1-************ or by visiting fraud-***.com.
TSI requested and has received validation information for *** ****’s account. Enclosed is the validation information relating to the above-referenced account. *** **** may contact **** ***** at ###-###-#### for any further questions regarding the above-referenced account.
TSI has contacted the credit bureaus, with which we do business, with its request to place our listing of account ******** ***** on *** ****’s credit profile in a disputed status. TSI cannot affect a change to how the creditor or any other co1mpany may have listed the above account on *** ****’s credit profile.
We have taken the information *** **** has provided to us very seriously and appreciate his efforts in bringing his concerns to our attention. Let us state at the outset that it is not the policy or the practice of this company to engage in unfair, deceptive or misleading practices. Nor are such occurrences tolerated.
In the event that your office should forward this letter to the consumer: This is a communication from a debt collector.
Calls to or from Transworld Systems Inc. may be monitored or recorded for quality assurance.
Our employees are trained and are also regularly monitored for compliance purposes. Please be assured that *** ****’s comments have been thoroughly reviewed and have not been taken lightly.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer Affairs
Initial Complaint
09/29/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They call and leave a message. I have called back and they refuse to go into detail why they call and that I must provide my personal info first. several times
Business response
10/16/2023
October 16, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to **** ****’s complaint filed with the BBB serving Metro Washington DC and Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
TSI requested and has received validation information for the above account. Since the account validation materials relate to medical issues, TSI will not forward these documents to you, so that there is no potential violation of federal or state privacy laws. These materials have been forwarded to the consumer.
Please be advised, TSI has placed the referenced account in a restrictive status to prevent further collection activity in our office. It is TSI's intent not to have any further communication with **** **** in reference to the above account. Please direct further inquiries to ****** ******* at ###-###-####.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer Affairs
Initial Complaint
09/28/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Transworld Systems, Inc erroneously or fraudulently placed a collection via credit bureau under my social security number. The company claimed that they received this information and request from ************** which is a electrical utility company in Texas. I myself currently do not and have never lived in Texas and even Transworld Systems Inc has an address in Texas that is currently not mine. This is a fraudulent claim that clearing Transworld Systems does not care to address because they have no timeframe when a response is required based on their support call. Ironically, as I investigated I saw there was a soft inquiry on my credit by Transworld System on August 6th, 2023 which is suspicious since the collection as added on 09/27/23. Transworld needs to immediately remove this from my credit history before this escalates further and this company, along with their relationship with **************, needs to be investigated.
Business response
10/11/2023
October 11, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ******** ******’s complaint filed with the Better Business Bureau serving Metro Washington DC & Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
TSI requested and has received validation information for the above accounts. Enclosed is the validation information TSI received from the creditor that corresponds to the above-referenced accounts. Please direct further inquiries to ****** ******* at ###-###-####.
TSI’s client requests that ******** ****** provide a copy of full Police report and FTC Identity theft report from www.identitytheft.gov in order to investigate the accounts. Please send the documents to Transworld Systems Inc. at P. O. Box *****, Wilmington, DE *****.
TSI has contacted the credit bureaus with which it does business with its request to delete TSI’s listing of account ********-**** from the consumer’s credit report for the social security number listed in TSI’s records. Furthermore, TSI has not reported accounts ********-****, ********-****, ********-****, ********-**** and ********-**** on the consumer’s credit report. Please be advised that we cannot effect a change to how any other company may have listed the above accounts on the consumer’s credit profile.
In the event that your office should forward this letter to the consumer: This is a communication from a debt collector. This collection agency is licensed by the Division of Banking in the Wisconsin Department of Financial Institutions, ********************************
Calls to or from Transworld Systems, Inc. may be monitored or recorded for quality assurance.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer Affairs
Initial Complaint
09/28/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received a bill from Transworld Systems Inc account# ******** saying they are a debt collector for ************************ account # ********** and my owing $2567.23. Former creditor was ******** account ********. I do not know these companies, nor have I done business with them. I called ******** and gave the account number. It is a different customer and my name is not in their system. Nor do I owe them any money. I tried to call Transworld and ***** several times without getting a connection. Calls drop and said system down. The letter does not reference type of work billed for or service performed and billed for. It asks for me to mail payment to: ********************************************* Bill is as of 11/12/2019. Letter/bill dated 9/3/23.Thank you for helping resolve this scam. They say failure to pay results in hit to my credit reports. ***
Business response
09/29/2023
September 29, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ***** *****’s complaint filed with the Better Business Bureau. TSI has researched this matter and the findings are set forth below:
Please be advised that the above-referenced account is closed in TSI’s system. It is TSI’s intent to have no further communication with ***** ***** regarding this matter. For any further inquiries on the above-referenced account, please contact ***** ********* ******** *** at ***** *** ******* **** ****., Suite ***, Alpharetta, GA *****.
TSI has not reported the above-referenced account on ***** *****’s credit report. TSI cannot affect a change to how the creditor or any other company may have listed the account on ***** *****’s credit profile.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer Affairs
Customer response
10/04/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
09/27/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
this collection account is trying to get money from me and i never signed a contract with them nor do i know who they are
Business response
10/12/2023
October 12, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ******* *****’ complaint filed with the Better Business Bureau. TSI has researched this matter and the findings are set forth below:
We understand that ******* ***** have requested that TSI cease calling him regarding the above-referenced account that has been placed with TSI for collection. Please be advised that TSI has removed ******* *****’ phone number ###-###-#### from the above account. TSI will place no further calls on ******* *****’ phone number relating to the above-referenced account.
TSI requested and has received validation information for the above account. Enclosed is the validation information TSI received from the creditor that corresponds to the above-referenced account. Please direct further inquiries on the above account to **** ***** at ###-###-####.
In addition, please be advised that we have contacted the credit bureaus, with which we do business, with our request to place our listing of the above account on consumer’s credit profile in a disputed status. Please be advised that we cannot effect a change to how any other company may have listed the above account on consumer’s credit profile.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer Affairs
Initial Complaint
09/27/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is harassing me but has yet to provide any correspondence via mail to alert me of a relationship between this company and myself I have not been in contact with this company and have never done business with this entity
Business response
10/12/2023
October 12, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ****** *******’s complaint filed with the Better Business Bureau serving Metro Washington DC and Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
Please be advised that the above-referenced account is closed in TSI’s system. It is TSI’s intent to have no further communication with *** ******* regarding this matter. For any further questions regarding the above-referenced account, please contact *** ****** ****** ** ** at P.O. Box ******, Cleveland, OH *****.
TSI has not reported the above-referenced account on *** *******’s credit report. TSI cannot affect a change to how the creditor or any other company may have listed the account on *** *******’s credit profile.
We have taken the information *** ******* has provided to us very seriously and appreciate her efforts in bringing your concerns to our attention. Let us state at the outset that it is not the policy or the practice of this company to engage in unfair, deceptive or misleading practices. Nor are such occurrences tolerated. Our employees are trained and are also regularly monitored for compliance purposes. Please be assured that *** *******’s comments have been thoroughly reviewed and have not been taken lightly.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer Affairs
Initial Complaint
09/26/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am demanding a removal of this collection from Transworld Systems Inc. I do not owe them the $108. This is reflecting on my credit report and it is deeply impacting my credit score. I have reached out for more information and for a verification but Transworld Systems Inc has not been reachable from letters, phone calls, better business bureau, and consumer financial protection bureau.
Business response
10/12/2023
October 12, 2023
Dear ******** *******:
Transworld Systems Inc. (TSI) has received your 09/26/2023 letter relating to ******** *****’s complaint filed with the BBB serving Metro Washington DC and Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
TSI requested and has received validation information for ******** *****’s account. Enclosed is the validation information TSI received from the creditor that corresponds to the above-referenced account. ******** ***** may contact ******** ****** ###-###-#### for any further questions regarding the account.
In addition, please be advised that we have contacted the credit bureaus, with which we do business, with our request to place our listing of the above-referenced account on ******** *****’s credit profile in a disputed status. Please be advised that we cannot affect a change to how any other company may have listed the above account on their credit profile.
We appreciate the opportunity to respond to your inquiry.

Thanking you for your cooperation, I remain,
Very truly yours,
TSI Consumer Affairs
Initial Complaint
09/18/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have paid for the collection at trans world inc and was advised that it would be updates in 2-3 days with my credit report. I have proof when I paid and how much . It unfair that I have this on my credit report after I paid for this . I want the collection amount removed from my credit report .
Business response
09/25/2023
September 25, 2023
Dear *** *******:
Transworld Systems Inc. (TSI) has received your letter relating to ***** ******’s complaint filed with the BBB serving Metro Washington DC and Eastern Pennsylvania. TSI has researched this matter and the findings are set forth below:
TSI has closed the referenced account as paid with a discount in its system. It is TSI's intent to have no further communication with ***** ****** relating to this matter. Please direct further inquiries to ******* ** ****** *** at 1** ********** *****, St. Marys, GA *****.
Enclosed please find a copy of an account payment history with our office for the above account.
Should there be a discrepancy, kindly contact us.
Please be advised, it is not TSI’s policy to delete on consumer’s credit bureau reporting in exchange for payment.
Please be advised that TSI have contacted the credit bureaus, with which we do business, with our request to update our listing of the above account as settled on the consumer’s credit profile. TSI cannot affect a change to how the creditor or any other company may have listed the account on the consumer’s credit profile.
Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.
Very truly yours,
TSI Consumer Affairs

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ComplaintsforTransworld Systems, Inc

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