ComplaintsforSoapy Jo’s Auto Detail
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Complaint Details
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Initial Complaint
04/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I bought a gift card for $150 in February 2022. I attempted to use the gift card multiple times. The business ignored me. I had my fiancé try to contact them as a new customer to schedule a service and they instantly messaged back and set up an auto detail. I feel that this proved they were ignoring those who had gift cards in favor of new income. After I called them out for this, the owner said she was sending me a refund. That was in February 2023. The refund never arrived and they have ignored my phone calls and messages through their website. I have been respectful through this and patient, but this is blatant ignorance for anyone operating a business. I have called the business 4 times this week and included screenshots of messages where they agreed to send a refund but ignored me since.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.