ComplaintsforJim's Anchorage

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 2022 Barletta 22 uc in February off 2022 I had the boat on the water 5 time that year noticed that all my seats where different colors. I notified Jim Anchorage of the issues In November of 2022. They said the seat were order and would installed them when they open back up in the spring. The seats did not come in until the weekend d before memorial day. I immediately took my boat to them. I did not hear anything from them until the end of July when they said my boat was finished. I drove hr and 20 min to get my boat only to find out my boat was wreck at the dealer ship and the multiple things it was sent in for was on half repair and the new seat were ripped. I did not take my boat that day in fear of them blaming the new issues on me. I returned to my residence and waited to hear from Jim Anchorage . I did not here from them until the weekend after labor day. I down once again and picked up my boat and brought it back to my house. After further examination I noticed that my back seat was missing bolts and some thread were striped or non existent. I then took my boat to the lake and opened my Bimini top and bolts fell from the canopy the was the stern light for the boat. Then while out on the lake my wife and I notice more tears in the brand new seats. The seats are the biggest issue but there are smaller issues not listed above. So with that being said I have not had my boat for the 2023 boating season. I would like a full refund for my boat.

  Business response

  11/04/2023

  *****,
  Per our conversation of 10/27/2023 in regards to complaint # ******** filed by ****** *******. Jim’s
  Anchorage would like to reopen the complaint and submit our comments in response to Mr. *******s
  issues.
  1) Boat was purchased on 3/18/2022. It was an ordered boat that we placed with the manufacturer for
  him with the color & options he wanted.
  2) Shortly after he took delivery be brought the boat back to Jim’s Anchorage to show us a dent on the
  inside panel that was caused by his cooler hitting the panel. He was a bit upset at that and felt that it
  should not have dented that easily. Since it was not a manufacturing default they would not cover it
  under warranty.
  3) An issue with the discoloring of the seats did occur later that year, however that problem had no
  bearing of him only using the boat 5 times.
  4) The replacement seats were ordered but not received from the manufacturer until late May of 2023.
  They were installed in timely manner and covered under warranty.
  5) The boat was not “wrecked” a small corner casting and a piece of trim was damaged but was replaced
  at no charge. The new seat was not ripped just a corner that needed tucked under which was taken care
  of. All the small issues he commented on were easily repaired and did not keep him from using the boat.
  6) While the boat was here we did comment that if he was unhappy with his purchased that we would
  do everything possible to try and sell his boat for him. We did find a buyer for his boat in which he
  would have recouped 98% of his money. He declined the offer stating he wanted all his purchase
  amount.
  7) The functionality and performance of the boat was never an issue. All the small items he was having
  never kept him from using the boat.
  8) We did suggest to him to use the boat for the season and bring it to us after he was done so we could
  take care of the issues under the manufacture warranty.
  9) Jim’s Anchorage is not the manufacture of the boat in question. We are the dealer and pride
  ourselves in the Sales and Service for ALL our customers. We have been in business for 77 years and are
  ALWAYS willing to go above and beyond to keep our customers satisfied and to enjoy their boating
  experience. We feel very strongly that we did everything we could do to solve the issues. We cannot
  refund his money but are very willing to try and sell his unit at no charge as we previously tried.

  Customer response

  11/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The Boat was indeed wreck by your sales person who willing admitted to hit the bay door backing into one of your buildings. Second I was not accepting a boat that had bolts not secured in the dash and warranty work that was not completed just to be pushed onto me the customer. I also had to make third trip for a seat that need repaired during the NEW furniture install. 

   

  Respectfully, 

  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ******** ********
  
  ****** *******

  Business response

  11/08/2023

  Again,...the boat was not "wrecked" a corner casting was damaged but replaced. All the items mentioned did not keep Mr ******** from using his boat for the season. Also note while the boat was here it was always kept inside out of the weather. The original damage done by his cooler to the inside panel of the boat was neither Jim's Anchorage or the manufacturers fault. 

  There was a couple stripped bolts that was easily replaced. It did not affect the performance or usage of the boat....

   

  Customer response

  11/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID *******8, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  Again the boat was taken to the dealer in early May and did not get the first call until the end of July meaning this boat was not operational during peak summer months. Also the boat was damage due to being wreck in to the company's building. I don't know their definition of wrecked is but some how the corner piece was damage further more enough to shift  the riviots on the underside of the boat. After further investigation the plywood was also damage which is now leaving the replaced part bolted to the edge of the plywood. 

   Wrecked: 

   one vehicle collides with another one or with an object, animal or person.

  A shame a company is trying to push blame on to the customer by distraction of an incident that did occur by a small rubber made cooler. This was never disputed or Jim Anchorage ever past that information on to the customer. 

  Respectfully,

   

   

  * ** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ******** ********
  
  ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩