ComplaintsforMarvana Construction Inc
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Complaint Details
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Initial Complaint
03/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
He didn't do the job that I wanted. he didn't finish the job. He did not remove all the cement he was told to remove. The job he did (cement) crack right down the middle the very next day. Called him he sends his worker to look at it. They let him know. He stopped over about a week later said it was a easy fix. Didn't hear for a few weeks. I text him and he sad what do you want me to do with my porch. I told him he looked me in the eyes and said if was a easy fix. never heard from him again. There is many things wrong. Starting with they sealed our extension cord in. Never cover the cement it has pop marks all over it. They (the weather man) predicted heavy rain and it did some area eroded. Dips in my steps and at the bottom of the steps water lays there in the winter it turns to ice. So many other areas are also uneven.Initial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
(I have a longer typed out version of this with all information-attached-, since it won't fit in this box). In short, we paid ***** ******* of Marvana Construction to widen our driveway and excavate our hillside. We paid him $5k down for the job. In addition to starting late, he only partially completed the job due to a stump that needed to be removed. He had us pay him the remaining $10k and said he'd be back to finish after the stump was gone. We paid $300 to have the stump removed. Multiple calls and months later, we got ***** to come back and finish SOME of the remaining work but again he did not finish. Now several months past the start of this project, we have an unfinished project, property damage and no sign of any reconciliation from ***** or Marvana Construction. We want our money back so we can get this project completed correctly.Business response
03/22/2022
I was hired by customer to widen driveway from a single car to a double car. I did receive a deposit and was paid in full after I completed all work to satisfy contract. After driveway was installed there was no access to back yard. I suggested installing steps and customer agreed. While installing steps downspout had to be rerouted. My company installed steps and rerouted downspout at no additional cost to customer. I also informed customer that he would need a retaining wall after he had a tree stump removed. I told the customer that he would need to hire someone as I am not equipped to remove tree stumps. I offered to install the retaining wall for cost of material only. Customer asked what the cost would be and after informing him it would be around $1500.00 he said "sounds good”. I have not heard from him since until I received this letter from the BBB.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.