Business ProfileforThe Galman Group

I have lived at a Galman Group property in King of Prussia, PA since 2017. The property is amazing, and overall, I have been very happy here. The building remains one of the best values for an apartment community with comparable amenities in this area. One of those amenities is the option to lease garage parking that is detached from the apartment building. I leased two of these units, beginning in 2017 for $125 a month. (Since then, the garage rent goes up $5 every year, per unit.) On May 19, 2023, at approximately 4:00 a.m., my garage unit would not open. Since there is no alternate access to the vehicles, I called out of an hourly part-time job. I emailed management about the issue and asked for a rent credit to offset the lost wages. They replied they value me as a tenant, I'm welcome to call 24-hour maintenance, and they are "committed to learning from this experience and ensuring that similar issues do not arise in the future." On June 3, at approximately 4 a.m., the same thing happened, so I took a rideshare to work. My roommate did as well. (Maintenance may be "24 hours" but it is not instantaneous; in both our cases, waiting for service was not an option.) I documented this incident and emailed management for reimbursement of the rides: $120.11. (Also note that from 2017 - 2022 this happened a few times, but I had never complained.) Nearly two months later, I received a reply from management: "We have decided that your garage rent will not increase during the next renewal period. Thank you very much for your patience with this and I sincerely apologize for the inconvenience you have experienced with the garage power outages. I am hoping we have finally fixed the issue and will not be dealing with this again for some time!" Resolution: Galman has offered me $10 for my troubles. While it may be legal, it's not ethical. I'm not sure why a multi-million dollar company is resisting crediting me $120.11, but it's unfathomable and unacceptable. And sad.