Customer ReviewsforAmeriGas Propane LP

This company continues to send me bills for services when I do not have any account with AmeriGas. The company has NO CUSTOMER service you can speak with . only a third party company they hired in the Philippines and one in India that has NO authority to act for AmeriGas. You can not reach any person at the actual company EVER ! This company is to be avoided at all costs !!

Total Scam of a company, I received a Promo email for .25 cents off my fill-up and 90 net pay well got the discount but then got a "hey your late pay us now" letter in the mail. I called customer service (ya that's a joke) and was told they would not honor the terms of the promo code and to resolve this I would need to allow them to pull my Credit, seriously!!! Got a supervisor on the phone and he put me on hold for 10 minutes while her "researched' the issue. he comes back on and tells me the Promo has expired, well ya it has but I ordered two weeks prior to that, back on hold. 10 Minutes later he comes on and does a tap-dance about how I did not meet the terms and conditions yadda yadda yadda. never use Amerigas they will cam you

I just lost $1,175 (200 pounds of propane) when they picked up my 250 pound propane tank at my request because we are moving. They picked the tank up in November, 2023 and issued me a Credit Memo. I have not received a check from them to this date after me calling them many times and hearing them say, it's being processed. Well, today I finally found out that I will not be receiving a Credit Check because of the type of account that was assigned to this tank. They just stole 200 gallons of propane from me that I had paid for in the last year PLUS pickup charges amounting to another $300. Between June 2024 (my last call to them) and July 2024, they hatched up an account classification, that guess what, does not issue refunds. What a joke this company is!

Amerigas? Cannot speak to anyone in *******! Would not give a price for moving a tank. Was told twice someone would call with a price. No calls ever. Canceled service once due to this and rescheduled another service for relocating the tank. Was told again someone would call with a price. Once again, no call! Technician shows up, ask him he estimates $500. Get the invoice its $1,629.00. Only willing to give $300 off after speaking to the two Philippines people for an hour. Was told I can't speak to the Headquarters in ************! Amerigas, Shame on you. I "WAS" a customer for 16 years! Unbelievable!!!

By far the worst customer service!!!DO NOT USE THIS **********************!!!!!Our tank has been shut off for 9 months and is plumb full. Somehow they keep putting in $380 worth of propane which is absolutely impossible. Try calling and all you get is someone from *****! Impossible to get someone from ******* to talk to.

Absolutely the worst company ever dont ever use them. Worst customer serivce Ive ever dealt with. Please dont sign up for any gas services with them.

My neighborhood is supplied gas through Amerigas. 2x's within the last year our community tank has gone completely empty leaving our neighborhood without any gas. When this happens, once someone from Amerigas shows up, all of the has is shut off while they refill it *** check for leaks. Then they go door to door to check everyone's lines for leaks and to light the pilot light. There isn't a local number to call so you have to call the 800 number and "speak" to someone from the *********** who is following the prompts on their screen and not listening or understanding what you say. It's extremely frustrating. Yesterday, I was stuck in my house all day waiting for someone to show up. A lot of neighbors still do not have their gas on because they work all day and had no idea anything was going on till they got home in the evening.

************** Didn't even want to give them 1 star.How Amerigas Drains a Senior Citizen's $457.92 credit and renders $110.09 bill for payment.(Credit apparently came from my paying same bill twice). In contact with "retention department" last year, was told I had credit of $347.83. At a later date I ordered delivery of propane. ****** said couldn't put gas in tank unless it was moved 4 feet out in the yard. I said move not possible because it would interfere with lawn mowing crew operations. The order was cancelled. Later I asked for removal of tank. Rep arrived on wet winter day and said he could move the tank with hand truck when ground was dryer. Early May I e-mailed request for tank pickup and return of credit balance they held for over a year. Two days later tank was picked up. Day later statement arrived: Pickup charge: $199.99. Dispatch fee: $99.99. Early termination fee: $149.99. Total: $457.92. Second bill: ******** Close No. *************** Due: $110.09.

0 Stars.... Had their tank removed and was charged $200 . Was not told I would be charged. Decided to pay the full amount without disputing it. They charged additional $6 to process credit card payment but was told I could use my debit card... NO WAY would I give them access to my account!!!! Horrible business

I have been calling them since February 2023 about buying a 250 gallon tank, I currently have a 250 and need another for my whole house generator. They told me I needed a site assessment first, so they came out, person said he had to talk to power company. I had them cone out already and showed them the report, he said they were wrong and needed to talk with power company. The question was how close to the meter could they put the tank. I again told them the power company already approved the location and sent request to county for permit requirements. He said they would put permit request with town and tank should be set in about 6 weeks. I was charged $249 for the site inspection, which they billed me immediately.Fast forward to June 2024! You guessed it, no tank, no permit request ever sent to town, nothing!I had been calling them every two weeks for the first 4 months, always the same response, we will have a supervisor call to set up an appointment. No one ever called, I call again, after waiting 6 months, the lady that answered the phone said she sees I keep calling, she told me to stop because it won't expedite anything. I was disgusted, this week my husband asked me what was going on with the tank, he decided to get involved, he called! He was told they could see we paid for the assessment 16 months ago, she said she would escalate his call and someone would get back to him. He was very pleased with himself when he hung up, and told me they will be calling him. I said, yeah, you will not get a call, and he did not!So he called again.he was then told they don't have anyone to install tanks, he said for 1 1/2 years! She said yes, he asked for a refund of our money for the assessment, she said they don't do that because someone did come out. He asked for a supervisor she said they dont allow you to talk to someone but she would put a ticket in for a return call. Never got one Stay away from them folks, read al! these reviews and consider yourself warned