ComplaintsforGood Tire Service

• Initial Complaint

  03/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contacted Good Tire through their online email service and got a call but had to call them back. So I made the appointment for February 17th at 10am to have my car inspected and to have rear tires, alignment if needed and a tune up if needed. I told them to called me if anything else was needed. Well I hadn’t heard anything from them and it was a little after 3 when I called them to see what was going on with my car and the Gentleman proceeded to tell me that he tried to call me at 12pm to which I replied that I hadn’t received a call or voicemail from them and he said that then there must be something wrong with your phone, he told me that I owed $789 and I asked why and he said I had to do an oil change and rear brakes ( which I didn’t ask for). I could only pay $200 for the services because I didn’t have 800 dollars. I was only expecting to pay between 400-500 dollars but they added an extra 300 dollars that I didn’t ask for. I have proof that they didn’t call me when they said they did.

  

  Business response

  03/10/2023

  The manager & myself (***** ***** was made aware of this issue on 3-8-2023 at 1:36 am via website form. She never called the manager or me
  
  about this. After looking into it our counter guy did make a mistake and we corrected it and then resent her the updated bill on 3-8-23 at 10:29 am 
  
  cause she would not answer her phone she emailed Dan back at 3-8-23 at 11:03 am thanking us for understanding and a number she can call to
  
  talk to Dan directly. Dan replied 3-8-23 at 11:44 am with a phone number to ask for him. As of 3-10-23 she has not called with payment. All this
  
  took place before we knew she filed a complaint. I have also included the chain of emails from ********. If you have anymore questions please call
  
  me Kevin G*** ** ************ my cell phone.

  Customer response

  03/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩