ComplaintsforPhoenix-American, Inc.
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Complaint Details
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Initial Complaint
06/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 31, 2023, My car a 2012 ******** **** ****** 4 matic under warranty, broke down in West Virginia. Phoenix American stated that the car is under warranty. Phoenix American has been delaying the approval of the car to be fixed due to the excuse that they can not find a warranty insinspector the area. Several phone calls have been made daily to Phoenix American and the same resresponses been given evedaily have been told to call back eveevery dayat I have inquired about an inspector. I live in Michigan, the car broke down and at a repair shop in West Virginia. I am out of town and waiting for repairs to be approved. There is still time that it will take for the repirs to be done. I want Phoenix American to hire an independent inspector and approve the repairs so that I may return home. I have not been able to work for two weeks and have to pay bills. The contract I have with them states they are to be given 24 to 48 hours to approve repairs. Again, it has been two weeks and I need some help.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.