ComplaintsforPSI Performance
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Complaint Details
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Initial Complaint
06/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought them a car to finish a wiring harness and tune. A year later they tell me they can't do it, come pick the car up. I pick up the car bring it home, a week later I notice a $2000 engine management computer was not returned.I brought them a car, an ECU, and a wiring harness. I put $1000 down payment and said they can charge me up to $4000 no questions asked if it meant the car got done. This was August 22nd 2020. The car did not have working door locks so the owner ****** said he'd prefer to keep the small black $2000 computer in the shop that does have locking doors. Completely understandable. A year goes by with no work done to the car. Its a big task and I was willing to sit down with their wiring and tuning guys to finish the job. That never happened and I was told to pick up the car. I asked a friend to trailer the car home and that turned into a mess. We got the car home December 11th 2021. PSIproformance refunded $800 of my down-payment. Around December 20th sometime that week I was planning on starting work on it again and noticed my ecu is no where to be found. 'Oh I just forgot to pick it up from ****** when I was at the shop. I'll call them after new years. It isn't that big of a deal'. Called once a week starting in January. Didn't speak to someone until May. Claimed they didn't have it. I've also emailed ****** multiple times and never heard anything from him. The receptionist I did get to talk to told me she would look for it AND that ****** has already spoken to me and told me it is not there. I don't care that the job was not finished, I don't care that I spent $200 for them to let my get sunbaked for a year, I don't care if it was a accident, I either want my property back or compensation for a new ECU.I do have the invoice from PSI in my filing cabinet at home.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.