Customer ReviewsforSelect Medical Corporation

Billing irregularities. Have been trying since July 2024 to speak to someone in regards to going over all payments per each date ofnservice and reconciling what has been paid with what I and my insurance company show is an overpayment and they just keep adding more fees even though the insurance paid these claims promptly and I paid at every visit. Keep being promised a return call. It never comes. Emailed them multiple times, no response.

Meadville PA - People who do the rehabilitation are good. The management and billing are horrible. Recently finish physical therapy in Feb 2024. My bill paid up till the end of 2023. New year new deductible, 6K. When I finished I called to start making payments. Told the lady that I had 3 surgeries for my daughter that I have been paying on since Oct 2022 & 2023 and there was no apparent issue. The regular hospitals understand and allow payments. ***, **** and Meadville Medical Center have taken payments over years with no issues. Not Novacare. Just received a Collection letter for the remaining balance of almost $700. I have been paying every month. I will not be going to Novacare again. Use your Hospitals PT service.

Was charged for service when I wasnt supposed too and the front desk person messed up. It has been 9 months later now, and I still have not received my refund check

I was charged more than double the "good faith estimate" for out-of-pocket expenses. Avoid this scam,

Novacare in ***************** in one word it *****. It ***** ?? if I could give it a zero I would do not use Novacare for rehab just dont use them find another company the ************ location theyre horrible Novacare General horrible they do not give you a reminder calls reminder emails text, messages or phone calls they do none of that theyre just horrible. I cant say enough, ridiculously horrible

If I could give Select zero stars, I would. I have been in and out of physical therapy for decades. My prior PT moved so when my doctor suggested Select, I tried them. Worst experience ever. I was paired with a therapist who was distracted and paid zero attention to me. It was my initial evaluation and this person asked questions that he didn’t bother to wait for the answer to and didn’t watch as I did the few exercises he told me to do. It was a complete waste of time. When I called and canceled all my remaining appointments, I was told that I didn’t have to worry, I’d never be paired with that therapist again because I was his last client on his last day. This probably explained why I had such a worthless appointment but then came the bill. I called them and told them I objected to having to pay anything for a completely worthless waste of time and insurance benefits. Being asked to pay more out of pocket was adding insult to injury. The person I spoke to, Elliot, was extremely sympathetic and said he would see what he could do. After waiting months to get some resolution, Elliot called me sheepishly apologizing that the people in charge refused to budge because if they forgave the debt, it would be “admitting medical fraud.” They gave me a month or so to pay it and then sent it off to collections for $37. What a terrible business. Worst PT experience of my life!!!

The billing department of this organization has a lot to be desired. I have been trying to get a refund for an overpayment for services for the last six to nine months and every time I reach out to them, I am told that the insurance company is still processing the claims for services. this is a flat out lir because I reached out to my insurance company and a customer service rep advised me that all my claims have been processed and paid. I paid $1,135 in response to a bill I got in Feb, 2023 and less than a week later, I got a revised bill for $575,51. The difference was because there were payments from the insurance company that came through for payment. I reviewed the bill, and did not see my payment recorded as a payment. Since February, I have been trying to get refunded for the difference, and nobody has paid me a penny. It's also worth noting that I reached my maximum out of pocket months before this billing period. Every time I speak to somebody, they are going to tell me that they are going to "escalate the call" to a manager and somebody will be in touch with you "in two to three business days" but no follow up ever takes place. This is so unacceptable. This is the same story I hear over and over again. If I owed this amount, my account would have been turned over to a collections agency by now but since the shoe is on the other foot, they can take their sweet time and jerk me around for months on end. Shame on you!! This is not good business practices.

As with others here, I received physical therapy at a location in Ohio in May and June of 2021. I was told multiple times by the front desk receptionist that because I had two different insurance policies (mine and my husband's) that I would not owe any money. I asked more than once for her to confirm if I should be paying a co-pay as I was attending sessions. SUPRISE! May of 2022 I received a bill for almost $1300. I will also comment that anyone considering using Novacare needs to confirm the cost per session in addition to confirming insurance coverage up front. The first sessions with the actual physical therapist was $641! The next one was $553. Sessions with the assistants were slightly cheaper, but when you figure a session is 50 minutes, and each time I spent the first 8 minutes on a stationary bike - I spent a LOT of $$ riding a bike - and I have one of those at home I could ride for free. I had physical therapy a couple of years prior to this at a smaller, local office and it was 100% more helpful and cost considerably less. So people should do research before going to Novacare.

This company treats prospective employees very unprofessionally. They will rush you, only for them to take a long time to respond back to you and with excuses. The recruiter does not give you a phone# (unprofessional). The job application doesn’t allow you to proceed, unless you give the company 7 references & then they have to fill out 14 Pgs. Mine took the time. I was professional & very patience when dealing with the entire process. The interview went well & was told I had the job. The ofc mgr left me a msg advising me they wanted to offer me the job but was waiting on 1 reference. Basically, pressuring me. I pushed my manager to do the ref, while on vacation. Monday, i apparently was texting a wrong# (my fault) but also sent a msg to the recruiter. No response back. Giving me the impression my last reference was not good, By late afternoon, I finally contacted the recruiter to withdraw my application, to save both of us the embarrassment of having to call me, with the bad news (not getting the job). Not soon after, the ofc mgr leaves a msg asking me to call & that she was “confused”, because everything came back great. Really? Then why didn’t she call? I guess all my efforts were still not enough for Select Medical. Regardless, I called her back and she was all chipper “Hi! Yes, everything came back great” (totally acting like everything was fine). So, I apologize for the wrong text#, why I withdrew and then said “I’ll leave it up to you”. Immediately she gives me a lecture on not calling her at the ofc. I explained that I followed her instructions with texting and also reached out to the recruiter. She continues to lecture & says “no, I don’t think so, it’s a red flag for me”. Now with a rude tone. How childish & unprofessional. Just tell me in your voicemail. Very unforgiving & she also said the recruiter said I was very angry, which the recruiter denied. The compliance employee was unbelievably rude when I filed a complaint. How is he in that position?!!