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Complaint Details
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Initial Complaint
06/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired an electrician from the Dream Team to repair 2 recessed lighting fixtures in my home. When he left, the lights worked and I paid $218 for the service. Within several hours the lights did not work. The electrician returned and wanted to charge us an additional $400 to fix them. We settled on a lower price and he ordered replacement fixtures. This was in early March 2022. I have called at least 10 times to follow up on the order. They are not good about returning calls. I recently complained on the website and requested that my $218 be returned to me. I was told that someone would contact me - that was 2 weeks ago. No one has contacted me.
Business response
10/10/2022
Good morning *******!! I am very sorry to hear about this. After discussing with ************** about your complaint, we were informed that the original charge was for a dispatch and diagnostic of the issue. The $400 was the price to fix the issue regarding your lights. We will be reaching out to see if we can answer any more questions that you may have so that we can provide more clarity.Business response
10/18/2022
Good afternoon *******!! It was great speaking with you on the phone today. We will be refunding you via check of $218 for this service. Once again, we sincerely apologize and we hope that you have a wonderful rest of your week!Customer response
10/20/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.