ComplaintsforJT Products Inc.
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Complaint Details
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Initial Complaint
12/08/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Made a purchase through an online broker of rifle parts. Ordered and paid on 10/31/21. Item description said handling of 2-7 days plus shipping time. After no word or tracking info from seller, I reached out via email. First response was prompt saying they would check on it. Respondents name was *****. After few more days, another email to them said they were having an issue and would have it out in a week. Two weeks later their third email again said theyd provide tracking. Multiple emails attempted since. No contact. Phone numbers listed are disconnected or incorrect. I spent over $500 and they just taken it with no response whatsoever.Business response
12/30/2021
As for the complaint the buyer is mostly correct in his claim though his item has since been delivered and accepted approx 2+ plus weeks ago. We have reached out to the buyer today via contact phone number provided ending in ****. We are confident that if buyer is once again contacted by your company the BBB, he will confirm he did receive his item/product paid for and that the complaint was submitted prior to him receiving his bought and paid for item later then anticipated.Customer response
01/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.