ComplaintsforPost Road Management LLC

• Initial Complaint

  09/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into my apartment in May and ever since then i’ve had problems that have not been resolved. I’ve contacted property management on multiple occasions asking for maintenance and nothing ever got fixed. I’ve asked for the landlords name and number and was given the business name along with the property managers number. My stove only uses one burner at a time and takes roughly 2-3 hours to preheat. This is due to a busted valve in the back of my stove that maintenance refused to fix. My front door is difficult to open and close due to it needing to be shaved down which maintenance also said they’d fix and never came back to fix it. My ac in my living room and bedroom is very warm and doesn’t provide cold air whatsoever which was also promised to get fixed. I have broken floorboards in my small bedroom and living room. The floor in the smaller bedroom almost went through my foot at one point. My bathtub has a constant drip that was looked at and claimed to be fixed but isn’t. There is a small vent outside my bathroom that needs to be properly installed. When i first moved in the cover fell while i wasn’t home and it was very difficult to get my cat out of it leading me to tape it closed after getting her out. The cold water pressure in my kitchen sink is very low as well which was never even looked at. My ac’s in my living room and bigger bedroom have leaked on the walls leading to stains on the paint.

  Business response

  10/21/2022

  Hello. Thank you for giving us the opportunity to provide our experience surrounding **********************'s complaints. 

  ********************* moved in on May 15, 2022,and prior to this date,  on May 13th, there was a property inspection shared with her which showed the condition of the unit. Also on May 13, 2022, the property manager walked the unit with her and at that time, the property manager communicated that there were a few items that needed to be corrected such as a piece of the hardwood floor in the hallway closet, and the main entrance door. The entrance door was slightly difficult to open, however, both items did not pose a safety concern, and each were corrected within a week after the tenant occupied the property.

  The AC units are serviced by an HVAC company. From May 17 to May 20, 2022, an HVAC technician was scheduled to come out and repair the AC units. On May 23, the property manager confirmed with the HVAC company that all AC units were completed, including the ones in *** **********s apartment. Since then, the tenant did not communicate with the property manager or maintenance staff that the ACs were leaking water nor that the walls were stained. This is new information for us, and we will take quick measures to have it addressed.
  
  Moreover, there were not any reports submitted to maintenance from the tenant that her stove was not working properly. However, shortly after getting the complaint, we corrected the issue on 10/11/2022. Also, the problem with the bathroom vent was not reported to maintenance or to the property manager in order for us to correct it in time. We will also take measures to have the vent corrected. We confirmed the shower to have a leak in August. However, due to the shortage of plumbing supplies in the nearby area, we found it difficult to find a supplier but have since done so & will be correcting the issue promptly. Lastly, upon learning about the water pressure, we dispatched maintenance to evaluate the water pressure throughout the building and found consistent water pressure not only in the tenant’s unit but also in others. Based on our evaluation, we deemed the water pressure to be at a normal level in *** *********’s unit and does not prevent the tenants from using the kitchen or bathroom.
  
  We hope this satisfactorily addresses all of ** *********’s concerns. Please feel free to reach out to us if further information is needed.

• Initial Complaint

  02/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 03,2021 I put in a maintenance claim on a door that split due to it swelling. When I opens it, it split where the manufacturer had glued it together. The door still opened and closed and locked I asked Susan if they were going to charge to let me know because if that was the case I would fix it myself. She said she had to wait on maintenance to tell her cris came I explained what happened I also asked him if they were going to charge me and he said that was up to Susan. Nobody gave me an answer. Weeks passed by and the request I put in said that it was completed I ask cris about it he said it was a mistake from office I had to resubmit the request again I asked if they were going to charge he said he didn’t know I resubmitted the request same day he told me to which was on 1/28/2022 a week after I saw cris and he said he would put in a door the following week he never did and he kept telling me he had the door but that they kept putting him on other property project’s. Today 2/14/22 I let Susan know that I would no longer need the door replaced as I was already doing it myself she was rude through emails and told me that I was forced to pay for the door they purchased and labor even though they didn’t put it in. I told her it was illegal to charge me for work they didn’t do and that I had waited long enough and they never fixed it so I did it today and she threatened me with sending someone to replace the door I had put in without my consent of entry

  Business response

  02/25/2022

  Thank you for forwarding this complaint to our attention for our review & response. We are of the opinion that this matter has already been resolved. ************************** submitted a work order to have the bedroom door in her unit replaced & admitted to our Maintenance Technician that they were negligent & caused the damage. While we waited for a new door to be delivered ************************** went out & purchased and installed her own door. After our Tech inspected the work, he agreed it was installed properly and everything looked good. As such ************************** was not charged for the damage. We removed the charge of $150 from her account. We are hopeful this satisfactorily addresses this matter. Thank you

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