ComplaintsforSteel City Performance & Auto Repair
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Complaint Details
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Initial Complaint
09/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Steel City Performance & Auto Repair has had my 2015 Silverado since April 21, 2023. Upon dropping the immobile vehicle the shop owner said it would be done within 5 weeks. Repeated phone calls were left unanswered. The mentioned briskness does not have a voicemail, I am 2 hours away, so getting down there is hard, on top of having to make arrangements to now have to tow the truck. At the end of August, I spoke with him again, and I would be receiving my quote and he had started repairs. however, it has been two weeks and no communication from Steel City Performance. I have been without my vehicle for 5 months. I am asking that my truck be completed and communication about the progress be relayed to me. I have no problem going and getting it because I need the vehicle, however, I am unaware of any actual labor or parts completed and do not feel that would be lawful if any money is owed, and without the business answering me, I can't be sure.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.