ComplaintsforJim Shorkey Auto Group

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from *** Shorkey on June 14, 2024. *** Shorkey said the bank asked them for $5000 down and a vehicle. I gave them $5000 cash and my ****** ******, which some of the paperwork says they gave me $6500 for and theres other Paperwork that *** Shorkey Provided to my insurance company that says they paid me $4800. Not all of the paperwork has my signatures on it. Some of the paperwork has the sales representative signatures on it in the buyers line. My vehicle was stolen on September 29 from out back of my house however, I had gap insurance and it was paid off. Come to find out the money that I was asked to put down which was $5000 never went towards the car my loan or anything and it never left the store as well as the vehicle I traded in. Chrysler capital was the loan company and they have provided me with information , stating that they never asked for any money down and the money question the $5000 never left the store. Shorkey finally stated that the money indeed never left the store and Chrysler capital, the loan company never asked them to ask me for that money down. I am now in need of a new car due to no fault of my own and *** Shorkey taught me today after laughing in my face that that $5000 and that ****** Murano vehicle that I put up to get my grand Jeep Cherokee From them is solely for that sale and they dont really know what to tell me or how to help me. *** Shorkey also let me know that if every person had a car totaled out in three months, they were still not be able to help them. Shorkey has a due diligence to help get me in another car, especially after lying about the bank asking for that kind of money down just 3 1/2 months ago. They are asking me for another 3 to $5000 down and Another vehicle. I am so hurt and I am about to lose my job because I chose to go to *** Shorkey and let them play me out of $5000 cash and trade a vehicle that was nothing wrong with. I dont know if you can help me, but Im trying to hold onto my job.

  Business response

  10/30/2024

  Ms ******* financed a **** from us in June 2024.  She is correct when she states we valued the ****** that she traded in at $6500, however she still owed her financial institution $10,859.63. The attached paperwork clearly shows that her $5000 downpayment was applied to the transaction, resolving the negative equity of $4359.63, leaving $640.37 as cash payment toward the jeep.  To obtain bank approval on the Jeep she was purchasing, she needed to put down the $5000 to help offset all of the negative equity from the ******. The financial institution (Chrysler Capital) does not ask for a certain dollar amount down, rather they let us know a total amount they are willing to finance.  The $5000 was needed to get to that number. After reviewing the deal documents, ********* signature appears to be on all of the official deal paperwork, and we are more than happy to provide the forms again.   At this point, our involvement in the purchase of the jeep is complete. 
  
  

  Customer response

  11/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Good evening, so I really don’t agree with the paperwork. It’s really not adding up. It’s like they tried so hard to let it make sense, but it really doesn’t and every time I try to ask them to explain it the story kept changing. They told me my money was going towards the balance of the car. Also, any warranties that were paid on the car should be returned to me.

  
  Regards,
  
  ******* ******* * *****

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Almost a year ago my 2018 kia ****** was experiencing engine issues. First time the issues occurred, I was told by a service tech verbatim that my engine was bad and would need ***laced. My car was taken back and forth to their service center over 4 times within one month. No resolutions or answers provided. I was made to pay for an oil consumption test that was actually done twice when it was supposed to only be done once to drive for 1000 miles so it can determine the amount of oil being consumed. Next, they advised me my spark plugs were bad thats why my engine was making noises. Which I had to pay out of pocket for. Then, I was told there were no appointments available to be seen for the continuous issue Ive been having. The service *** called and told me I needed proof of oil records to determine if my engine would be covered for ***lacement meanwhile I have warranty coverage. After sending in the proof of oil change records, I have yet to hear from anyone. No offers on rentals or a loaner car. I have been inconvenienced for over a month having to use family members cars and utilize **** and lyft paying even more money daily to get from work and dropping off my child. I want compensation! For not just my vehicle but pain and suffering for this long.

  Business response

  10/15/2024

  In response to the customer complaint, Cydnie did need a new engine.  For the manufacture to replace it, the owner needs to provide proof of service/maintenance with records.  She was unable to provide those records to the service department, therefore the engine replacement was declined.
  After further investigation, we found the customer purchased an aftermarket extended service contract.  The representative from the service contract company got involved and was able to get the engine covered.  An engine is currently on order.  Per the service contract, she has limited rental car coverage that she is able to take advantage of. 
  
  

  Customer response

  10/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22366767, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  That is false. I provided records of car maintenance not once, not twice but THREE times to not only the service provider who was helping me initially, but his coworker as well who ended up jumping in assisting with my car. Only after I filed my report with BBB, did I even hear back from a rep at Jim Shorkey! I was told from the start of my car issues that my engine was bad but there would probably be a series of test to be done first because that’s a way Jim Shorkey covers their ASSets! Once tests are done, only then can it be determined if an engine replacement can be approved or not. We all knew I had extended warranty coverage that was never in question. My engine was bad, that was never in question. It was consuming too much oil, that was never in question. Then, I was told I’d be provided a rental at a (Jim Shorkey) discounted rate because you guys told me you don’t have any loaner cars to provide, they are always “being loaned” and “never available”.

  
  Regards,
  
  Cydnie Wadley

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Paid off loan to ******************* for leased buyout from Shorkey on June ******* amounting $21,937.86. Letter of payoff from *** reads purchased credit insurance or service contract from dealership; you may be entitled a partial refund; contact the dealership. July 2, 2024 I phoned Shorkey who transferred me to ***** *******. ***** said to email him my payoff letter to ****************************************** and my ID. I contacted his email July 7and Aug. 22, 2024..never heard from *****. I then contacted ******************* on 8-23-2024. Still no acknowledgement. My retail purchase agreement reads: Warranty Group Gap $995.00 Maintenance Contract. $195.00 dated 12-01-2022 ***** ****.When I leased the vehicle in 2020 it was owned by ****** *********; I decided to buy it is now *** Shorkey *********.

  Business response

  10/08/2024

  We apologize for any inconvenience and confusion you have experienced. We will be reaching out to get this issue handled immediately. Thank you for your understanding on this matter.
  
  **** *****
  General Manager

  Customer response

  10/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** L *******

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to express my dissatisfaction with the service received from *** Shorkey North Hills service department following an accident,towed to your dealership on 8/18/24, under warranty.Timeline of events:- August 18, 2024: My vehicle was towed to your dealership.- August 19, 2024: Service Advisor ****** informed me an estimate was being prepared.- August 22, 2024: ********** approved an estimate of $3,378.35.- September 3, 2024: ****** told me incorrect parts were ordered. He mentioned sourcing parts from salvage yards that were rusted and unusable.- September 10, 2024: State Farm scheduled a second appraisal. ****** stated my vehicle's 4WD was incorrectly marked as 2WD.- September 12, 2024: I received an updated estimate from ******, but there was no documentation to support the salvage yard claim. When I raised concerns, ****** and his supervisor, ***** stated State Farm's payment only covered salvaged parts, contradicting earlier claims.- September 13, 2024: I visited the dealership, expressing my frustration over the four-week delay. **** instructed me to tow my vehicle elsewhere, stating the dealership couldnt complete repairs. I asked for the general managers contact information three times and was given the incorrect information. My car was towed on **September 16, 2024**, and sustained additional damage, leading me to file a second insurance claim. Ive paid for a rental car since **September 6, 2024**, as my insurance coverage maxed out. Despite repeated requests for a loaner, ****** informed me the dealership wouldnt provide one due to issues with State ******* car sat for four weeks with no progress, and I was ultimately told to take it elsewhere. Throughout, no one took responsibility, and no apology or resolution was offered. ********** denied any responsibility in delays. State Farm advised the service department ordered the incorrect parts. I request a formal investigation into this matter and reimbursement for my rental car fees.

  Business response

  10/02/2024

  Please see both attached estimates you will note that i have underlined the parts that they wanted to send and circled the incorrect part. I also attached parts invoices and email communications confirming this.  They would not let us order the correct oem parts. State farm only deals with their preferred vendors and won't go outside of that. After ****** contacted you as you stated in your email which was the Monday we opened after the vehicle was dropped. We waited 2 weeks for them to ship the parts. Once we inspected the parts that were sent, we could easily identify that they were incorrect. They were parts for a 2-wheel drive Durango and not an all-wheel drive vehicle . We promptly emailed **** ****** your state farm rep on 9-3-24 the day we got the parts. We advised your inspector of the mistake. We then advocated to him that we need OEM parts and that the recycled and reconditioned parts they gave us would be a detriment to your safety. ****** called state farm multiple times and asked if we could get the correct parts to take care of you and once again, they denied us. Then on 9-10-24 they showed up for another inspection and agreed with our estimations and said they would send new parts. We then got more parts that were rusted , corroded and even the wheels they sent were incorrect and the wrong color. On 9-12-24 you advised my service team not to touch your vehicle and that you were contacting your father who was contacting an attorney.  Based on the transgression between your insurance provider and their impedance on our abilities to resolve the situation and the fact that there is body damage on your estimate on your insurance quote . **** not ***** our service manager, advised you to take it to a body shop, especially since you were threating legal action. At that time i supported his decision to have the vehicle towed out. In regards to your request for rental reimbursement, that request is denied. Not only did we do everything possible to resolve this, but your insurance company also slow played from the start and was trying to get us to put on parts that were incorrect and not safe. We reserve the right to refuse service to anyone when it comes to our integrity and our ethical boundaries when it comes to ensuring our clients have a safe and reliable vehicle.  
  
  ******* ****
  Area Marketing Lead

  Customer response

  10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They have yet to provide the email communications they stated, and I have asked several times. **** ****** has denied all of the accusations. I need ton submit the emails to State Farm.
  
  Regards,
  
  ****** *****

  Business response

  10/21/2024

  Sorry. This is just a tough miscommunication between us and the Insurance, and this is really a situation she needs to get resolved through her ****************** Not with us. Thank you. 

  Customer response

  10/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The email communication when **** Larson advised the unsafe parts had to be used needs to be presented. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I schedule an appointment for a corrosion issue in my jeep wrangler, they scheduled it for the ******** road location. When I arrived they said the scheduler should have sent me to the route 8 location. I spoke with the manager **** and due to their error they said they would provide a rental when the work was completed on my Jeep. Now they are saying that the cost is $55 a day. I'm very disappointed with the service at this location.

  Business response

  10/08/2024

  
  We're just going to comp the rental for her . I reached out to her and just left a message. I don't know where the disconnect happened here, but she was advised that jeep would not pay for the rental. We have reached out to her to make this right. 
  
  Matt Duck
  
  Service Director
  

  
  

• Initial Complaint

  09/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car into the shop for a scheduled Appt, to Get a Luxcare treatment on my paint from sap on car and carpets in back cleaned be cause of a moldy smell from a midewy book I had sitting there for e few days.and I also wanted my tire monitoring system checked since the front Rt. Tire was not registering Those were the only things I wanted done, After about one hour of waiting I asked if my car was still at the shop because they needed to take it to a different location to do the ******* and they stated yes it was still here so I went to my car to get what I needed And seen that the whole Rt. Side of the front of cars interior was all torn apart So, In my mind I thought they were looking for the cause of why Rt front tire wasn't registering so I went back to waiting room about an hour later they come out to me with this ****** dollar bill telling me I had a blockage in my sun roof I questioned why are you looking at sunroof I didnt request this they said you are looking for reason for moldy smell I said No I already know reason for smell it s from book I just wanted carpet cleaned So Agent appeared angry and upset they literally slapped my car back together felt padding which now looks like stuffing was not properly put backand was edged in between door attachment causing everything to misalign on exterior of body and molding I felt like this was Done by mechanic for retribution, Nobody ever asked me any questions before they started Tearing things apart like are you having any water leaking g or does it smell with air conditioning there was no communication. They just started Tearing my car apart and they never even got to the tire monitoring system They made it worse by taking out all the tires none of them were registering I talked to the service manager at *** Shorkey Chevy named **** No progress was madeI feel this was a vengeful act resulting in damage to my car I would like it to be fixed Si merely *** *******

  Business response

  10/02/2024

  Thank you for sending the email with the pictures. I spoke with you before you left on vacation. I reviewed the information pertaining to your service visit. You were here 8/16/2024 for service and did not notify Mike DiSante about your concern with vehicle damage until 9/17/2024. That is over a month since your vehicle was here at our service department. You scheduled your vehicle and arrived on 8/16/2024. The concern on your repair order was, Customer states that the vehicle has a moldy smell, Service tire pressure light is on, and sap on exterior. There was nothing that stated about having the carpets in the back cleaned. When a vehicle has a moldy smell, water is entering the vehicle and collecting. We did have the interior under the passenger dash area pulled down. We found the drain for the air condition was blocked and causing water to collect in the front right floor. The pictures that you send me was a picture between the fender and the body of the vehicle. That is on the outside of the vehicle., not in the cabin area of the vehicle. Reviewing the pictures you sent further, there is rust and paint bubbling on the right fender, with the black molding separating from the vehicle. The padding would not cause the damage that is on the vehicle. The paint and molding is coming off because of rust under the paint. That damage is not something that could have been caused by our technician. If you like to have the vehicle repaired, I can get you an estimate on repairs. As a loyal customer, we will assistance with 25% of the repair to be covered by Jim Shorkey Chevrolet.
   
   
   
  Art Evans
  Fixed Operations Manager

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Jim Shorkey in April of 2024. Sunday September 8th while driving on the highway without any advance provocation or indication of malfunction my car died on the side of a highway. The vehicle was towed to Shorkey and the estimated repairs exceed the sales price of the vehicle in April. Noted on the service write up is that the engine air filter is the wrong size for the vehicle and fails to seal. The manufacturer also extended the warranty of the fuel pump to 180k miles. Jim Shorkey is unwilling to address any of these service related issues and it is hard to believe that a thorough multi-point inspection of all of these items was performed prior to sale as they claimed. The service specialist implied that this catastrophic failure might be due to not changing the oil but according to their own service review nothing requires attention outside of the engine filter and fuel induction service. The oil condition is listed as OK the oil levels are listed as OK.

  Business response

  09/18/2024

  Vehicle was towed in due to a no start concern.  Our technician found that the starter had failed, likely due to the engine that locked up as well.  The Vehicle was last serviced at 95k miles (now at 103325).  The maintenance sticker on the vehicle windscreen was for 100174 recommended mileage to be serviced.  While the oil color was "OK" and the level was "OK" on the multi point, that is based on the multi point inspection.  If the oil is between the low and full mark on the dipstick, it technically falls under "OK" on the multi point, even though at the Low point it is a quart low - which this vehicle is still at the low point side of "OK."  The engine did not fail due to oil being low, but because of an internal hard part failure.  The vehicle has exceeded it's warranty (5 year 60k for second+ owners) and the customer declined the aftermarket warranty offered in finance.  We offered a discount but the customer has, so far, declined to move forward with any repairs.  (original estimate $15k - discounted to $12.8k) 
  
  I cannot speak to the wrong air filter in the vehicle.  I do know we recommended but did not replace it during the used vehicle process but have not seen the vehicle since.  

  Customer response

  09/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below and are attached.

  In response to Jim Shorkey’s reply to BBB complaint: **********
  
  To be clear, Jim Shorkey has not contacted me to offer a discount at any point in time. That is another deception.
  
  At the time of sale, I was offered a 1 year warranty on a $15,800 vehicle priced over $5,000. When I questioned why the cost was so high in relation to the price of the vehicle and if I should consider another potentially more reliable vehicle I was assured the vehicle had been rigorously checked and would far outlast one year from purchase. I was reminded that I had bought vehicles from Shorkey in the past and never had an issue also told that with annual service vehicles like this could run for 300,000 miles.
  
  If this was Shorkey’s belief and position at the time of sale they should stand behind it and if it is not then I was deliberately mislead.
  
  I will consider paying the cost of the initially offered 1-year extended warranty in exchange for a full repair and continued coverage until the 1st anniversary of my purchase.
  
  Regards,
  
  *** ******

  Business response

  09/23/2024

  We have offered the customer $12,800+tax

  Customer response

  09/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The response from Jim Shorkey was not a response at all. They sold me a faulty vehicle that they did not inspect as evidenced by the incorrect engine air filter being on the vehicle. They fraudulently represented the vehicle history and the reliability of the vehicle at purchase. Their offer to reduce their service quote of over 16k by 3.2k is offensive and unacceptable. Their service department reviews over the past 3 months is very telling and they should be investigated and have their BBB rating reduced. 
  
  Regards,
  
  *** ******

  Business response

  09/25/2024

  Option 1: We are willing to work with her on trading it in towards another vehicle if she chooses. We are willing to put an additional $3,000 onto of the trade value to assist. However, with the vehicle now needing an engine the vehicle is worth around $3,000 according to auction data so we would offer her an additional $3,000 on top of that towards a new vehicle.
  
  
  Option 2: We pursued an additional option today in finding a used engine for the vehicle since it was a used car with high mileage in an effort to get the cost more reasonable to assist the customer compared to the initial estimate for a new one. In total for it with all parts and labor it would be upwards of $10,000. We would be willing to split this cost with the customer and do $5,000 each. 
  
  
  In summary, we sold the customer a vehicle 6 months ago with 95k miles. She was offered options for a vehicle service contract being there was no factory warranty remaining on the vehicle, which she declined the day she purchased the vehicle. She has since put 10k miles on the vehicle with zero record of service for oil change with us. The Carfax on the vehicle shows zero record of any maintenance or oil change since the purchase as well so she is about 2,500 miles past due on an oil change for the vehicle. We sold her a vehicle that went through an inspection and was in full mechanical and operational functioning at the time of sale, provided a 3 month/3k miles powertrain warranty as well at no charge, and offered additional vehicle service contract options to provide her coverage and peace of mind past that if she chose. We are willing to assist the customer in the 2 options above if she chooses to accept even though at this stage it is her financial responsibility for the vehicle.

  Customer response

  09/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Before I can accept or deny the options presented I would like to confirm the mileage on the replacement motor that would be installed in my vehicle. I would like to confirm that the replacement motor will come with a 1 year warranty which will cover parts and labor.

  I would also like to confirm the offer is for 6k toward a new/used vehicle from Jim Shorkey and would like the average cost of a certified used vehicle with a warranty similar to the one I was sold in April.

  
  Regards,
  *** ******

  Business response

  09/26/2024

  The mileage on the used engine is 53,000 miles.  There is a 6 month parts only warranty that comes with the engine.  Please also keep in mind this is a time sensitive offer.  Being an independent used parts provider, they have already sold one of the two possible engines we just found yesterday.  

  Customer response

  09/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I am willing to accept this offer with a 1 year warranty for parts and labor. 
  
  Regards,
  
  *** ******

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used car and when completing paperwork they asked if I wanted key fob insurance. I asked the guy if I was getting 2 with my car like you usually do and he said yes so I declined. After I got home, I realized they only gave me 1 key fob. I called the next day to ask where my 2nd one was and they said there was only 1 turned in with the car but they could make or get me a duplicate for 340.00. They probably took money from trade because only 1 key fob was turned in. I turned 2 in with my trade and I feel I should have received 2 with my new car without paying the outrageous amt of 340.00. They should have taken 340.00 off the cost of my car, especially when they told me I was getting 2 prior to the purchase. I feel this is an unfair business practice and they are nickel and diming people. A dealer should always provide 2 keys when selling a car.

  Business response

  09/23/2024

  Customer ***** ******* purchased a 2019 Toyota Rav4 on 7/3/2024. The vehicle was shown and sold with everything that came with the vehicle. In some cases, a vehicle may not come with floor mats or a second key. These vehicles are priced accordingly and marketed that way. We appreciate the business from ***** and according to our notes she came back on July 5th. At this time a title to trade was brought in and ***** was very happy with the vehicle and had no complaints. 
  
  

  Customer response

  09/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would  like to know your view on the matter.]

  When I returned with the title to my trade and then found that they did not forget to give me the second key fob, but that they never intended to give it to me, I was not at all happy. They are liars. Just because I didn’t throw a fit right then and there did not mean I was happy. I told my salesperson in fact that I was very unhappy.

  It’s true I am happy with my car but not with this dealer. As far as I’m concerned, they are shysters.  I have and will continue to make my displeasure known on social media.

  I will also be sending my complaint to Toyota and Mitsubishi corporate offices to let them know what underhanded practices this dealer is practicing. Judging by the complaints I was reading online, I am not the only one unhappy with them.
  
  Regards,
  
  ***** *******

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used car a year ago and have had some major issues with it and it is currently sitting at jim shorkey with a crack in the engine block. The warranty company refused to cover any repairs until the engine is torn apart and they figure out what caused the crack in the engine. I told shorkey about a month ago to go ahead and tear the engine apart. I have heard NOTHING since. I did reach out to cheverolet and they told me that shorkey said that because I have what's considered a third party warranty that they will take care of anyone who had a warranty through cheverolet first and they don't know when they will get to mine. So I've been without a car for a VERY long time now and have to depend on others to drive me around. I feel they are discriminating against me because I have what they call a third party warranty. All I want is a car that runs to get me to work and church. Is that too much to ask???

  Business response

  08/29/2024

  Unfortunately, we are unable to find record of this customer searching by name, phone number, email, or zip provided. Was the car financed under another name? Can the customer please provide address or VIN so we can properly search in our system? Thank you!

  Customer response

  09/06/2024

  ******* **** *************************>
  Fri, Aug 30, 9:16 AM (7 days ago)
  to me
  
  I got your message about jim shorkey saying they have no record of my car. My car is at jim shorkey north hills cheverolet in bakerstown Pennsylvania. I have called them a few times at the phone number ************* I will attach a screen shot of a text from the service manager don that proves they have my car and even gives a case number yiu can refer to. If yiu need any further info feel free to reach out to me. 

  Business response

  09/09/2024

  The vehicle is here.   The customer was told that he would have to pay for teardown, for diagnostic, and the aftermarket warranty company he has doesn't cover teardown. The customer called us back after waiting for a week or 2 and told me he authorized tear down///diag. We are currently waiting for our technician to get a clear rack so he can diagnose this vehicle accurately.

  Customer response

  09/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  *** ****

• Initial Complaint

  08/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was sent a bill of sale on 6/12/24 to take to the back that included nothing about doc fees but did include Tax total ******* *** ******** ********* ****** ************ *** ** ***** *he car price was 23500.00 never was I quoted a doc fee all messages are via text we pd 25475.00 assuming they wld take care of title tax and tags received a ck in the mail for 1488.00 telling us we had to pay title n tags but they used the 523.4 for doc fee that we were never made aware of. After contacting them they send a bill of sale received via email on 8/23/24 with doc fees and the car was purchased on 6/24. These people also let my son 18 yrs old drive on one of their metal dealer plates for almost a month until I called cause they forgot to process the paperwork until I text them on 7/17/24

  Business response

  09/25/2024

  This issue has already been resolved with the customer – we paid the difference in registration. 
  
   
  
  Michael T*******

  Customer response

  09/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  ************** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩