ComplaintsforNorth Versailles Township Sanitary Authority
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Complaint Details
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Initial Complaint
05/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a shut off notice due to a late payment. I paid the required balance due yet received a final notice this morning. When I called to verify the payment, they states they received it, yet I was charged ANOTHER $15 for the notice they placed on my door today. The person I spoke to stated that they printed the notice a few days prior to the due date, and that's why I was charged another $15. How can you print a final notice days before I pay it, you receive the required payment and know it's there, yet still deliver another notice after receiving that payment and STILL charge another fee. This is a scam by far. I should not be charged another fee when I paid the required amount by the required date!!Business response
05/13/2022
In reference to ID # ********,
I have attached a copy of the customer History for the account.
'
The original Bill was due on April 18th, 2022. A late notice was due by May 9th at close of business. When we come in, in the morning, any account that has paid (really even after close of business, as long as it is before we come in, in the morning), is removed from the late notices. Account did not pay until sometime on the 10th, but after late fees, and door tags were already printed, and sent out for delivery.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.