Customer ReviewsforBowser Hyundai of Chippewa

Had my 2019 Hyundai Kona towed in 10/6/24 and spent 3 weeks going back and forth with Hyundai before finally getting a loaner car. At first I was told a few days to get my car looked at then it was radio silence until we complained online. Like magic I was called within 10 minutes for an update. Went to get my loaner car on 10/30/24 and they still had no update on when my car would be fixed or even a response from Hyundai about my engine being covered. The manager, I believe his name was ****, told me my engine was covered under an extended warranty but I will keep pushing until I get this in writing since everything I've been told up until now has not been true. **** told me that within 24 hours I would be contacted with an update on my car and no surprise I was not contacted at all. I reached back out next week asking for any update and was told by **** Monza that they are still waiting for a response back from Hyundai. Over a full month has passed at this point and the only thing the service department was able to do was tell me my engine was dead and provide a loaner, "A day early", which I do not believe. I'm not saying the blame is lying with Bowser Chippewa fully as they could be telling the truth with the fact that they are stuck waiting for an answer. However, it is ridiculous how little they communicate and how many false timeframes they throw around hoping they don't get called out on it. I'm not asking for my car to be magically fixed by tomorrow but I would like some transparency on when my car will be worked on and I expect an email back stating whether my engine is covered and a full list of items that need to be addressed as well as costs associated. You can find my email from the tens of complaints that I have sent into either **** or the Bowser Hyundai official email.

Mr. ******** are aware of the situation and doing what we can to escalate this to our executive management to get you the communication you deserve. Please know we are working to get a resolution for you.

CONSUMER BEWARE!!! In late May 2024 I went to Bowser Hyunia to get my free yearly car inspection and I was told that to pass inspection I needed to replace both rear wheel brake cylinders for a cost of $294.44. I have a warranty plan on my 2017 Hyundia Accent and I was told the items were not covered under the warranty but according to my purchase warranty plan using dealership form FNUR (01/14) these parts ARE covered on page 3 of that form. I refused to have Bowser Hyundai to perform the repair and took my car to my local mechanic in Ellwood City who removed both rear brake drums and there was no leakage on either brake cylinder so my warning to anyone using Bowser Hyundai which will never touch my car again, DO NOT just take the word of the hired help working on your car about a repair but ask to see what they claim needs repaired. My local mechanic did inspect my car for his inspection fee of $45 which is allot cheaper than paying Bowser Hydundia $294.44 for an unneeded repair to use their so called free inspection. I LOST ALL TRUST IN Bowser Hyudia so CONSUMER BEWARE using this business and yes I feel the Better Business Bureau should be known of this warning as well for us consumers.

******************,We appreciate your feedback and we're sorry to hear that this was your experience. When inspecting your vehicle, our technician felt that a replacement of the rear brake wheel cylinders was needed in order to pass inspection. Perhaps the communication about why they felt this was needed could have been better, but we trust in our technicians to make the appropriate recommendations especially when it comes to state inspections and the safety of our customers vehicles. If you would like to speak to our service manager regarding your visit, we would welcome the opportunity to do so. Please email us at **************************************** with your preferred method of contact and we will have him reach out.

Bowser Hyundai Chippewa is not fixing our 2017 Hyundai Santa Fe SUV vehicle for for burning engine oil excessively. We have followed their recommendations of oil consumption tests that have all confirmed excessive oil usage in three 1000 mile intervals. I checked with Hyundai Chippewa 2- weeks ago and was told that the oil usage findings sent to Corporate Hyundai had expired and had to be refiled again. Both the first 2- month period and this second 2- week period delivered zero response to my wife or myself.

Thank you for reaching out. We spoke with our service manager and he informed us that you have an appointment scheduled today. We do apologize for the lack of communication on our part and not keeping you informed of Hyundai policies. It was not known to us that Hyundai closed out the initial case but please rest assured that our team is on top of this and will make sure ************ get done in a timely manner. Should you like to speak to our service manager, we would be happy to have him give you a call.