ComplaintsforCECE Fashion Boutique

• Initial Complaint

  11/05/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered merchandise from CeCe Fashion Boutique's online store on 10/11/22. They charged my credit card on 10/16/22. On 10/17/22 they emailed that my package was on the way with USPS tracking #******************************. Tracking says that this package was ACCEPTED, but there has been no further update. I have emailed them twice and received no response. Today, 11/05/22, I submitted a customer contact form on their website requesting the merchandise be delivered or a full refund given. I found this ph. no. and additional email addresses for CeCe Fashion Boutique online **************; fashions.cece@********** cece-online.com

  Business response

  12/06/2022

  Hello,

   

  We are emailing you in response to the complaint filed by one of our customers, ************************, for an order she placed from our website (www.cece-online.com) on October 11^th 2022.

   

  The customer had sent her original inquiries twice by responding to the shipping notification email, which doesn't allow replies. The fashions.cece@********** email address the customer refers to in her complaint is not a valid email address. The customer eventually reached out to us via the contact form on our website, which is the correct way to reach us, and we did get her message on November 5^th stating that she had not received her package. We immediately followed up with USPS and their research showed that they had lost the package. As a result, we shipped a replacement on November 10^th and delivered on November 14^th, which the customer confirmed and acknowledged that the product was as she expected.

   

  We hope this addresses the complaint satisfactorily and that the case can be closed.

  Customer response

  12/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The merchandise eventually received was what I had ordered.  I will add that I checked twice with the USPS and they confirmed to me that the original tracking number provided by this seller was not a valid USPS tracking number, so I am skeptical that the package was lost by the USPS.  I am also surprised that a business does not track its own sales to delivery to make sure that the package was received as expected.
  
  Regards,
  
  ************************
  

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