1 Customer Reviews
Review from Helaine T
1 star10/30/2022
"BUYER BEWARE!! HOME GALLERY STORES HAS SOME SCAM GOING ON! I ORDERED ONLINE A SOFA ON AUG 24, TO ASSURE THAT I WOULD RECEIVE IT AFTER I CLOSED ON MY NEW CONDO THE WEEK OF 10/24. I WAS ASSURED THAT IT WOULD. OBVIOUSLY, I WOULD UNDERSTAND IF IT WENT PAST BY A FEW DAYS DUE TO UNFORSEEN CIRCUMSTANCES. THE SOFA WAS CONFIRMED IN STOCK AND HAS BEEN IN STOCK EACH TIME I CHECKED SINCE ORDERED, SO THERE WAS NO REASONABLE REASON FOR DELAY. I RECEIVED AN EMAIL FROM THE SHIPPING COMPANY THAT IT WOULD ARRIVE 11/3-11/15, BUT THAT IS SUBJECT TO CHANGE, TOO. WHEN I WAS TOLD THERE WAS NO GUARANTEE IT WOULD BE BY 11/15, I FINALLY DECIDED THAT THIS WAS NOT ACCEPTABLE AND I WOULD ORDER FROM A MORE RELIABLE COMPANY. I ALSO REACHED OUT TO TOV FURNITURE, THE MANUFACTURER, AND WHILE THEY WERE SYMNPATHETIC AND AGREED THIS WAS SO WRONG, THEY COULDN'T HELP ME. SO, I REORDERED A SOFA FROM A COMPANY THAT IS DELIVERING THIS WEEK. NOW, TO ADD INSULT TO INJURY, HOME GALLERY STORES IS CHARGING ME A FEE TO CANCEL!!!!! YES!!, YOU READ THAT RIGHT! THEY ARE ROBBING ME OF $530.!!!! FOR SHIPPING (WHICH I NEVER RECEIVED?!?!?!?) AND "RESTOCKING FEE"."
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