ComplaintsforU.S. Service Animal Registrar
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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I registered my dog online on July 13, 2023 and paid $109.99 with my debit card. I received an email on July 14th stating my package was shipped. The tracking number is **********************. I checked the status of the and it shows the package has been in transit status since July 23rd. I did a missing package claim with USPS. I received a call from ***** with USPS, stating the still can't find the package. ***** stated she contacted the company and confirmed the package was shipped, but USPS has not received the package. I can't find a number to contact the company, so I sent a message twice on their website and have not received a contact from anyone.Initial Complaint
07/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I canceled my services a year ago because my dog died. They keep charging my credit card. They are committing fraudulent activity on my card. I never authorized the charge. I tried calling the business, a robot answers suggesting a life chat, that keep asking random questions. I want a refund and never to be charge again. I spend about $140. with this business and no help from them.Initial Complaint
05/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I registered my dog as an Emotional Service Animal through US Service Animal Registrar. I am in the process of undergoing legal action with a landlord who is not complying with allowing me to have my animal. I never received my shipped orders that were purchased and am trying to get ahold of the USSAR to get a digital copy of my records. However, the number on their website is not valid, the email on the site sends an automatic response to submit a contact form, and then the website has an site error when I do try to submit a form. I am really needing a response from them immediately. This is a ".org" site that is really feeling like I was scammed.Initial Complaint
01/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This service/merchandise was ordered and I have yet to receive any merchandise I believe this was fraudulent and after the fact it was ordered. I immediately cancelled this and requested a refund reason being they have no contact phone number, etc. However I paid $184.00 and did not receive any merchandise I I paid for over a week ago and when I tried to make contact no answer, it hangs up. I received an email that someone works contact within 48 hours and this has been over a week. Im requesting a full refund since I didnt get any product/merchandise I paid for.Initial Complaint
11/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
US Service Animal Registrar acting as a federal registrar for service/ emotional support animals. . THe company is charging subscriptions without letting customer know. Fraudulent/ scam business with very complex/difficult form for communication/ cancellation policies. See below for proof subscriptions are being charged without customers awareness.Initial Complaint
02/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
In reviewing my invoice for 11/17/21, this business charged me for a service I did not request (a housing accommodation letter for $123.90 for my emotional support dog). I also requested an ID tag for $19.99 that was never delivered. When I emailed the company to inform them of this and request a refund on 1/7/22, they stated they could not offer a refund, but would send another ID tag for $4.99. I agreed to this, but still never received the item. They have not responded to my complaints.Business response
08/23/2022
Hello,Attached are documents from this client's communication as well as our evidence of shipment and delivery.On the receipt, you see the charge of $123.90 which is simply centered on the document and not a reflection of a "housing accommodation letter." The client was emailed the digital items and shipped the physical items.Attached are the shipment confirmations of both package (show delivered)Receipt with the $127.90 in the middleEmail evidence clients digital items were emailedReturn Policy - All sales are final.This client is not eligible for a refund of any kind.Thank you,US Service Animal RegistrarInfo@USServiceAnimalRegistrar.org********************************
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Customer Complaints Summary
11 total complaints in the last 3 years.
5 complaints closed in the last 12 months.