ComplaintsforBetter Pool Management
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Complaint Details
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Initial Complaint
05/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 18th I attempted to have my pool opened by this company. The company stated they could not because the outlet they were trying to use caught on fire. I asked that they use another outlet, they refused to even hear me out. This outlet has not worked since we moved in a year earlier. This company opened our pool the previous year ( and prior for the previous owners) and obviously never had a problem (or did not attempt to open properly as we had to call them out twice last year). The manager was very demeaning on the phone and would not listen to me simply saying there are other outlets to use and we would never put someone in danger. The outlet is turned off and cannot be used, but they refused to listen to me.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.