ComplaintsforPowelton Properties

• Initial Complaint

  09/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company has been known to take money from tenants without cause, and then when asked for proof they come up with excuses over and over again. I come from a family of 8, my father recently died, and my mom is an unemployed mother is six now. I was shocked to see that 1,500 was taken from my security deposit considering keeping the place clean and in shape was of high priority to me, as to not lose my deposit. After moving out, it took nearly two months to receive my security deposit back, with 1,500 missing, with no proof as to what happened. I contacted them time and time again to continuously get told to call back. Eventually they said it was for “cleaning and painting fees” and tried to charge me for nails in the floor and holes in the floor that were there prior to my move in. Not only that, but the current tenants said they most definitely did not clean or pain. When asking for the invoices to the cleaning and painting services, they were unable to provide one. At this point, the company is attacking my character and coming for me for trying to get my money back or at least get logical explanation that isn’t made up. Prior to that, I lived there for two years, the following is a list of occurrences that happened in my time there; staff would show up and walk in unannounced (I live in the Philly area so this isn’t safe), a staff member with covid entered the residence unmasked, they showed up and removed the bars from my bedroom windows in the first floor and took eight months and several complaints to fix (my bedroom windows didn’t lock), they did not fix a leak in the ceiling during storm season that caused the ceiling to rot and they said they would fix, our amenities broke and they wouldn’t replace them, and they stole an extra month of rent from my roommate past her lease and won’t return it. They are incredibly rude and disrespectful and scream at you on the phone, making it impossible to bring up your concern.

  Business response

  10/14/2022

  Thank you for reaching out and giving us the opportunity to respond to these false accusations.  I would like to address each point bellow.

  1.  The tenant claims that we withheld $1500 from her security deposit and I would like to clarify that it was withheld from the unit as a whole and not just from one tenant.  Our leases are co-tenancy leases and not done for individual tenants.

  2.  The tenant claims that it took nearly two months for her to receive her security deposit back.  The tenants lease end date was 8/25/22.  As the law states, the landlord has 30 days to refund a tenant the security deposit.  Thus, all refunds have a stamp date no later than September 23,2022.  I would also like to point out that the tenant filed this claim on or before October 3, 2022 which is not less than 6 weeks after she moved out meaning that she was in possession of the refund prior to that date and later stated that she was also incontact with us prior to filing her complaint .  Nothing even close to 2 months after her move out date.  

  3. We have spoke to the tenant several times and even sent over all the pictures of the damages done to the unit which include excess trash and furniture left on the side of the building, multiple amounts of scuffs, wholes, and dents to the walls throughout the house, as well as a very dirty unit that had dust and dirt all throughout the house, dirt and grime all over the kitchen appliances and walls, and bathrooms left dirty.   We even went back into the unit and took pictures of all the repairs done to show the tenants it was in fact repaired.  We also offered to request individualized receipts from vendors and would send out by the end of the week but received this in complaint in the mail prior to that date.   

  4.  At no point during any of our tenants' stays do we enter the unit without 24 hour notice or a direct call to a tenant the day of asking for permission.  If a tenant places a work order they have an option to request days and times for repairs to be done and clearly states if no time is given then they are giving us permission to repair anything at any time Monday- Friday between 9am-5pm.

  5.  At no point would we allow any member of our team who showed any signs of Covid come into the office, let alone enter a tenants house.  We would not risk the health of our staff and staff's family or our tenants at anypoint!  

  
  

  With all that being said, we can provide you with all our receipts and pictures if you would like, as well as a copy of the lease so you can confirm all the information I gave you is correct. 

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