Complaintsfor7-Eleven
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 4/29/2022 I went into the 7/11 on Bigelow square connected to the hotel to put money on a pre paid card. First I want to mention that the plexi glass shield is at the counter but the machine used for credit cards is to the right with no plexiglass. So I hand the employee my card at the counter but have to move to my right to use the machine to confirm the information. Once the transaction is complete instead of the employee handing me the card he just loaded with hundreds of money he puts it on the counter to my left where all these other customers were standing. It was so obvious he was trying to set me up to get robbed, putting that card near men to run off with instead of handing it safely to the young lady. When I asked him to hand me the card he said well your supposed to be standing at the counter so that’s why I put it on the counter, but how am I supposed to be standing at the counter when the machine I have to use to confirm my information is 4 feet away. I know a set up and I’m telling you this was a set up for someone to run off that card the way he SO OBVIOUSLY did not want me to have the card in my possession. This guy is working at a 7/11 connected to a hotel, people rushing to the airport who don’t have the time to run back for their card they may have left behind because this employee would rather set them up to get robbed than ensure their safety. And the worst is their was just a card copying scheme at the 7/11 atm on Brookline blvd where someone went to target atm & withdrew thousands of dollars from people. So if you have obvious theft at the Brookline atm then an employee at the bigelow square 7/11 doesn’t want to give a customer their debit card they just loaded up with money there’s a problem going on at the the Pittsburgh area 7/11 and it’s the employees setting up the patrons.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.