Customer ReviewsforGeneral Nutrition Centers, Inc.

I had an extremely disappointing experience with GNC. I placed an order online 2 weeks ago, and despite the payment being processed immediately, I have yet to receive my items. I reached out to customer service multiple times via email, but all my efforts were completely ignored. Not a single response or attempt to resolve the issue was made.Its clear this company has terrible business practicestaking money and then disappearing without delivering the goods or providing any explanation. Im shocked at the lack of professionalism and customer care. If you value your time, money, and peace of mind, I highly recommend avoiding GNC at all costs. Save yourself the frustration!

I'm extremely disappointed in the customer survice I've received at our Aiken, SC GNC store. The store manager is an absolutely rude and a major bully. I have been purchasing GNC MultiVitamins for my husband for a few years. When it was time to reorder, he wanted to try a different Vitamin carried by GNC. I ordered 3 bottles online and had it delivered to our home. He took it for about 8 days and decided it was not the product for him; was making him feel bad. I gathered up the 2 unopened boxes and the 1 opened bottle to return to my local ******************************. I have all my receipts of purchase and payment, but had already recycled the small box it arrived in. The nice lady working that day called the manager on the phone to inquire on how to complete the return. He flat out told her not to do it and was loud on the phone. She put him on speaker phone. He proceeded to explain to me that makes it look like his employees are stealing. I tried to explain that the return policy says if I have all my info, it can be returned to the store. He began to yell over me, that I could come back the next day, he'd be there. I told him I was going to report him to GNC. He said he didn't care! I couldn't get anyone at GNC corporate on the phone, so I sent an email.

Rating this entire corporate company a 0 because there is absolutely 0 way to contact HR for anything at all. If you no longer work there and are missing a paycheck, missing tax forms, never got officially offboarded, the list goes on - the HR department not only never answers, they never call you back either. Depriving former employees of their W2 forms is illegal

GNC sucks!! I placed an online order on July 15 and 3 weeks later no product or word from the company. When I called GNC, they canceled half the order and ordered the other half again (at full price) of course. I called immediately (less than 24 hours) to cancel the order and they refused because they claim that it shipped immediately (even though the first order from weeks ago didnt do that). You can buy most of GNC products at Amazon and ******** I would go there instead and save yourself any future headaches.

I bought 6 grapeseeds and 5 of them were already expired. Talked to their customer services and sent the picture of bottles, but they refused to refund. This was my very first order and really disappointed

This is the 8th order I have placed in two years where I either didn't get my order (never delivered), or my order was systematically canceled several times including 6 days ago. This company has taken my money every time, yet failed to deliver a product. I will never do business with this company again! I'm done! Now I have to retrieve my money! Beware as they scam people!

Bought products at a store Clerk looked up my account and saw I was a frequent customer. Clerk provided a prepared box with free small packaged supplements and gave it to me . Checked my receipt later to find out he charged me for a membership I was never asked or told about this charge. Went back to the store to get a refund. Different clerk said he could not do it and to come back the next day. Came back the next day and another clerk advised a refund could not be provided This membership was slid to me without my consent or knowledge. Now I see why they wanted to E Mail me my receipt .I called corporate and they said they will give me points . I advised them I dont want points , I want my membership refunded because I never authorized it. No help but they said they will notify the store to cooperate better .This may not be a criminal issue but it is.certainly unethical .

Ordered products and chose next day shipping ($19.99). Received confirmation of shipping within the hour. Shipping is provided via ***** according to tracker. Order was placed 7/3/2022. I assumed with the 4th the next day it might have been delayed until 7/5/22 (but I was hopeful). ***** tracker states estimated delivery of 7/11/22. Contacted GNC support and spoke with ******* ******* representative states that "next day shipping" only means that they will have the product shipped from "their facility" by the next day not delivered the next day. I ask for a refund of the next day shipping fee, or a credit made to my account for the $19.99 difference, as I could've selected the free shipping option and received the products at the same time as this "next day" nonsense. The company representative states they cannot credit my account/provide a refund as these are their policies. I thank the representative anyway and state that I'll file a complaint as I believe this to be misleading/false advertising.I made an attempt to search their website's terms and conditions to find where the "shipping" definition is actually defined as such but I couldn't find it or couldn't translate the legalese enough to understand that it is in the T&C. I feel like the kid from "Better Off Dead" screaming, "$2!" Poor paperboy never got his $2.