ComplaintsforDavison Design & Development, Inc.

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******** had scammed me for nearly $12,000 for a figurine doll that isn't my idea. I sent a photo along with a full detail description to ******** for my invention, but instead I got a figurine doll that they ordered from ******. Once they mailed the figurine to me it was falling apart. My idea has the full brochure of description with Invent help which ******** did not follow, I had to go with another company who was willing to follow my instruction without going to ****** to order a figurine doll. Here is my receipt.

  Customer response

  10/15/2024

   

  Email #1:

  Dear Ms. ********* I am wondering if you contacted ******* ****, she was the Vice-President of Davison. She was my product manager. My product is 98% incomplete. I want all my money back. Please contact her.

  ------------------------------------

  Email #2:

  My product is not patentable sent by an attorney.

  ------------------------------------

  Email #3:

  My product is 99.9% wrong. Wrong name. Wrong information, and it is 98% incomplete

  -----------------------------------

  Email #4:

  Good Morning ********* I selected another  company to rejuvenate my incomplete project that **** and Davison were too clueless to follow.  According to my written instructions, my instructions were not followed by neither party. Once I get my money back, I can use the money to pay the new company in full. Please call me at ************ if you have any questions. 

   

  Business response

  10/18/2024

  *******************************************************************************************************************************************************************************************************************************************************
  BBB of ********************
  *******************************
  ***********************;                                                  
  
  October 18, 2024
  
              Re:       ********* ********
                          Your ID#: ********
  
  Dear Ms. ******************* letter is in response to the above referenced complaint filed by Ms. ********* ******** against Davison Design and Development****** (Davison) on or about 09/27/2024. At the outset,it should be clarified that when Ms. ******** contacted Davison, through all contracts and correspondence, she identified herself as ********* *******.  That said, Ms. ******** (*******) has been a valued client and as will be detailed below, services have been provided pursuant to her express written approval. There is no basis for her complaint.
  
  As to Ms. ******** (*******)s project, she initially entered a pre-development contract for research services related to her new product idea and those services were performed.   Following completion of the research, she entered the product development agreement which covers a wide range of services from the initial design, through final licensing services.  Each individual stage in the process is dependent upon the clients approval of the preceding stage. The individual steps included; the preliminary ideation and virtual rendering followed by the industrial ideation and virtual rendering.  The preliminary design is meant to embody the product idea as conceived by the client. The industrial design is different; it is meant to be a cost effective solution to the problem identified by the client.  In creating this design, Davison takes many factors into consideration such as material costs, manufacturing capabilities,production costs, ergonomics, etc.  The contract states that the design created by Davison may differ from the clients preconceived idea. Ms. ******** (*******) approved each stage of the design process and then provided the authorization to proceed with presentations.  The presentations were completed. Copies of her signed approvals and authorizations are attached.  Note the approved designs have been redacted for confidentiality.
  
  Davison has performed the services for which Ms. ******** (*******) contracted according to the terms of those contracts. The services provided have met with her express written approval.  There is no basis for her complaint.
  
  Sincerely,
  
  
  ***** *. *****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

  Customer response

  10/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   
  Regards,
  
  ********* ********

  Customer response

  10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  From the very beginning, all my ideas were presented to ******* ****. (Ideation and industrial design), The inventor ideation sketch left no room for a brief description for any added or changes that were needed. ******* ****, my product manager, would note my idea down and present any descriptions to the Industrial ideation sketchers, and Industrial CAD artists. I briefly described my invention to ******* **** who was my project manager. My description of industrial design was described to her via phone and email during my appointment with her.  If I needed to add or make any changes via each appointment, I had to let her know.  I had to either call *******, text or email any changes to her. There was no Industrial form attached to make any changes, all changes had to be text or emailed to ******* during each appointments. Each portfolio that was agreed needed my signature.  I received 3 different figurines portfolio. During my appointment, we discussed all the details about my invention, each appointment she told me that it will be presented to me at the end of all stages, for each appointment she told me that the ideation sketcher was working on my design and idea. My design included a figurine doll, followed by photos. I sent many photos to Davison to be added to my invention. Ive selected 3 different ideation sketches that were approved while the industrial was working on my idea. The end result was only a figurine doll that is only 2% completed.  
  
  Description of my complaint by ********* ******** *******.

  
  Regards,
  
  ********* ********

  Business response

  11/07/2024

  
  
  This letter is in response to the additional comments submitted by Ms. ******** regarding the above referenced complaint.  Davison incorporates its original response of October 18, 2024 as if fully set forth herein. As stated in that original response, services have been provided pursuant to her express written approval.  There is no basis for her complaint
  
  In her additional comments, Ms. ******** continues to mischaracterize the services for which she contracted.  Her allegation that Davison was to design a working model to her specifications is inaccurate.  Davison is not a prototype manufacturer that constructs a sample to the client’s preconceived ideas.  Davison is a design firm whose obligation is to design a cost effective solution to the problem identified by the client.  More specifically, the contract obligates Davison to develop two separate designs.  The preliminary design is meant to embody the product idea as conceived by the client.  The industrial design is different; it is meant to be a cost effective solution to the problem identified by the client.  In creating this industrial design, Davison takes many factors into consideration, such as material costs, manufacturing capabilities, production costs, ergonomics, etc.  The contract states that the industrial design created by Davison may differ from the client’s preconceived idea. The working model is constructed based on the industrial design. Ms. ******** (*******) approved each stage of the design process and then provided the authorization to proceed with presentations. 
  
  Davison has performed the services for which Ms. ******** (*******) contracted according to the terms of those contracts.  The services provided have met with her express written approval.  There is no basis for her complaint.
  
  Sincerely,
  
  
  ***** *. *****
  Associate Counsel
  Davison Design and Development, Inc.

  Customer response

  11/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My project was clear and precise. ******* clearly understood my project. According to my description and design. It was precise that the prototype manufactured development of my design was approved, which is why she stated that the development preliminary design would approve in three stages, and I would have to approve the stages before the inventor virtually renders. Starting with an industrial ideation sketch with the figurine, and addition service will render after the completion of the figurine sketches and customize descriptions. ***** ***** *********** ****** ************** ***** **** ** * ********* **** *** ***** ** ***** ***** ***************** ******* ***** * ***** * ** ****** * * * ** ********* ***** ****** **** *** ******** ***** ******* ****** ****** ********** ***** ********** * * ********** ** ** ********* ********* ************ *** **** ******** ** ***** *****, with this comes a book, and technical drawing is detailed precise accurate engineering drawing, the virtual video display a screen video selection of new discovery the description material will be tailored to your love one style. The result is a reference tool which you can transform your loved one into a figurine to display 8’ 10’ 12’ tall, add additional accessories and more. Which is 98% incomplete. I am fully aware that my idea was different if *****son would’ve completed and continued as it was stated by *******. I put my full trust in her believing that she was going to do the right thing. She seemed honest, alert, and prepared to design something different. The contract states that the industrial design created by *****son may differ from the clients preconceive. *****son design was different from my idea, it was ordered and purchased from Amazon, the figurine was extremely fragile, mimicked from Amazon’s figurine idea. It was no doubt based on Amazon’s description. No doubt, I believe *****son had purchased the figurine doll from Amazon, had it customized for only $199.00 or less, while excluding my whole idea from the equation. I believe if I had ordered my figurine doll from Amazon, it would’ve been exact matching the photos that I’d sent to ******* ****. Now, I am left with only a figurine doll. A figurine doll is definitely not an invention, it is a purchased order from Amazon or Ebay. I want my money back.

  
  Regards,
  
  ********* ********

• Initial Complaint

  09/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  4 transactions all in 2024 June 20,July 8 and August 5rh for $*****, August 20-$****** total $******. ***** from Davison called me about my idea there add says ****** we will take your idea and turn it into a reality. I talked to him for a long time he assured me for ****** also they offer me a ****** discount, he said that my idea is so good no way it would fail, Davison wants to build my idea and put it in stores so I'm very excited I've been down on my luck for the last two years, I ask ***** clearly for ****** your gonna take my idea and put it in stores he said yes I believed him cuz my idea only takes 5.00 to make very simple he told me about the royalties I get 90% and they will get 10% plus the remaining fees that will not be taking out until my product hit the stores. told him I do not have that kind of money now ***** said he can put my idea on hold for $***** a month until I can come with the rest of the ******. He even called me asking me what kind of colors I want my packaging now I'm really excited they are a liget company so in June 20 I started giving him ***** a month he said the quicker I get ****** to him in a few months it will be stores, I gave him ***** in June July and August on Aug 19 I paid him ****** but before I paid ***** that I made him assure me twice that no more fees until sales I told ***** I have no money for more fees and if you ask me for any more fees its not happening until sales, I just got into a bad accident almost lost my left arm over a year ago. ***** assured me saying to me no more fees until sales,so I said let's do this. Paid them week later they wanted another $1000 then sign a contract for $14.000 without telling until I paid the ****** can't do business with company they got my money and my idea. Want a complete refund they do not deserve a company

  Customer response

  09/26/2024

  This is ******* ****** update on Davison design development on September 23rd **** ***** from ******** contacted me by phone concerning my refund, I told **** I want a complete refund because ******** made me believe in an agreement under false pretenses. Made me believe that they will market and produce my product and be charged no fees until sales. Even when I asked firmly to ***** 3 times before I paid the 595 fee that no fees will be collected until sales words from ******* mouth and knowingly that was false not true and failing to tell me the truth about the large amount of fees I will be charged before sales then **** said no refunds I signed a contract,**** started being very rude and would not let me get a word in he kept over riding me with words (like he wanted me to get angry I did and words were said nothing threatening I apologize but he called me being very rude) then he said in a rude way that I'm being recorded then he just hung up on me. In ******* you must tell the other party you're being recorded at the beginning of the conversation that is against the law and I think it might be a felony in *******. By illegally recording our conversation that proves their corruption and their lies and if I'm being recorded let's hear all the conversations  between me and ***** then. **** and ***** need to be fired immediately. I want my idea safe I would have never given all my drawings to my product and paid them ****** to Davison if I was told the truth up front.

  Business response

  09/27/2024

  *******************************************************************************************************************************************************************************************************************************************************
  BBB of ********************
  *****************************
  ***********************;                                                  
  
  September 27,2024
  
              Re:       ******* ******
                          Your ID#: ********
  
  Dear Ms. ******************* letter is in response to the above referenced complaint filed by Mr. ******* ****** against Davison Design and Development****** (Davison) on or about 09/20/2024 and his additional comments on 09/26/2024.  As will be detailed below, Davison discloses, in advance, its services and fees and the contracts are simply written, with no fine print provisions; it is not possible to be more upfront with its clients. Mr. ****** was informed of the services and fees BEFORE entering any contract for services. The research services for which he contracted were performed and he has not engaged any further services.  There is no basis for his complaint. 
  
   On 06/05/2024, Mr. ****** contacted Davison through its website.  The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format.  It is important to note that the disclosures are made BEFORE the client enters any service contract or makes any payment to Davison.  Among the disclosures is the statement that It is Davisons normal practice to seek more than one contract in connection with a submitted idea. The disclosure then provides a listing of the various services and related fees.  He acknowledged, via an electronic signature, that he both received and read these disclosures.  Attached, please find a copy of the electronic record of his acknowledgement and a copy of the disclosure as it was presented to him. The disclosures are also freely available on Davisons website.
  
  Mr. ****** entered into the initial pre-development contract for the performance of research related to his submitted idea. The services under the pre-development contract were completed.  The research material, comprising U.S. patent documents and information on similar products was delivered to him.  Consistent with the terms of the contract and the disclosures provided to him, Davison offered additional services for the further development of his project.  He declined these additional services, which is his prerogative.
  
  In the complaint, Mr. ****** alleges he was told his idea was so good no way it would fail, implying some form of evaluation was performed.  That is false.  Davison does not evaluate product ideas for commercial potential.  The disclosures provide at the time of his idea submission and the terms of the contracts are explicitly clear on this point. Next, he alleges the initial fee and contract obligated Davison to build his product idea and get it sold in stores.This is false.  To the contrary, the various disclosures and contracts provide;
  
  
  
  Disclosures:
  
  It is Davisons normal practice to seek more than one contract in connection with a submitted idea. 
  
  The various services, and related fees, are detailed in the disclosure.  The development services, and their fees, are listed under the heading Types of Second Phase Agreements. 
  
  Pre-Development Agreement:
  
  Section II.B.:Client is responsible for obtaining a product sample, packaging and relevant information about the product in a professional format for presentation to a Licensee, at Clients sole expense.  Davison, at its option, will offer to provide further development services, under a separate contract for a separate fee, to assist in obtaining or creating the sample and presentation materialIf Client does not make or obtain presentation materials and a sample acceptable to Davison, this Agreement will be terminated without refund of any amount paid by Client.
  
   Finally, he asserts a concern about keeping his idea safe, implying some potential for misappropriation of the idea.  Such a concern in baseless.  When ideas are submitted to Davison, they are submitted pursuant to a Confidentiality Agreement. Per that Agreement, Davison agrees to not use a clients idea without written permission. Davison takes this obligation seriously and adheres to it its terms with all submitted ideas.  That stated, there are literally millions of issued patents, filed applications, and products in the market place.  It is not uncommon for multiple people to have the same, or similar, idea.  Davison cannot be responsible for every similar product that others may independently develop.  Part of the purpose of Davisons initial pre-development service is to provide the client with some understanding of the nature and extent of the prior art, i.e. other information related to, but not necessarily the same as, the clients idea, so that they may be more informed before deciding to pursue further development of their idea. 
  
  There is no factual basis to support Mr. ******* complaint.  As stated above, he was fully informed of all the services and fees.  He acknowledged having received and read the disclosures of the services and fees.  These disclosures were provided BEFORE any service contract was entered and again as part of the pre-development contract.  The contract he entered, by its title and terms, is explicit that it was for pre-development services,and that additional development services would be necessary. While he is free to decline the offer of further development services, that decision does not negate the services which were performed nor does it provide a basis for a refund. 
  
  Sincerely,
  
  
  ***** M. *****
  Associate Counsel
  Davison Design and Development******
  
  
  Enclosures

  Customer response

  10/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  ******** this is ******* these are the texts **** sent me the one that charging me a ******* retainer fee then you can read my response to **** and you can read my response to ***** on how he lied to me about the fees. This all should prove that I was not aware of any fees before sales by **** texting me about a retainer fee you can read were it caught me off guard. I sent you an image of one of my products. I just completed the water resistant ones are in a pouch no one has seen these yet I can show it to you if needed. Just recovering from the hurricane I can mail you a four page letter that I wrote by hand you will receive it by the end of the week just want to make sure I have the right address. But like I stated before all this writing back and forth between me and ******** the real way of finding out what really happened is to hear the transcripts of the recorded conversations between me and ***** ***** from Davison if they can't provide that it should disqualify this agreement. I  don't want ******** to see my water resistant prototype. I will get a hold of you very soon ******** thank you very much

   
  Regards,
  
  ******* ******

  Business response

  11/01/2024

  *******************************************************************************************************************************************************************************************************************************************************
  BBB of ********************
  *****************************
  ***********************;                                                  
  
  November 01, 2024
  
              Re:       ******* ******
                          Your ID#: ********
  
  Dear Ms. ******************* letter is in response to the additional comments submitted by Mr. ****** regarding the above referenced complaint.  Davisons initial response of 09/27/2024 is incorporated as if fully set forth herein.  As stated in the prior response, there is no factual basis to support Mr. ******* complaint.  He was fully informed of all the services and fees.  He acknowledged having received and read the disclosures of the services and fees.  These disclosures were provided BEFORE any service contract was entered and again as part of the pre-development contract.  The contract he entered, by its title and terms, is explicit that it was for pre-development services,and that additional development services would be necessary
  
  Mr. ****** requests any recordings of phone calls he has had with Davison personnel.  While calls are recorded for training purposes, not all calls are recorded and the recordings are retained for a limited period of time.  Davison does not have past recordings of calls with Mr. ************* Regardless of what was stated in any conversation, the written contract would govern the scope of services.  Davison goes to great lengths to provide simple, clear contracts. The terms are explicit that any changes to the written contract must be in writing and signed by both parties. This prevents the uncertainly of an oral he said / she said argument.
  
  Again, there is no factual basis to support Mr. ******* complaint. He acknowledged having received and read the disclosures of the services and fees. The contract he entered, by its title and terms, is explicit that it was for pre-development services, and that additional development services would be necessary.
  
  Sincerely,
  
  
  ***** M. *****
  Associate Counsel
  Davison Design and Development, Inc.
  

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called this company about an invention I had. They told me how great an idea it was. They told me that there is nothing else like it on the market. They said that as soon as a send them a certain amount of money they were going to put my idea in prototype. So I could go To trade shows and try to sell my product. I gave them around 500 dollars And they have done nothing. Stopped calling. Stopped answering emails. They lie. Tell you whatever they think you need to hear to get you to send money and then once money is sent.. they do not do anything they said they would do. It’s fraud and it needs to be stopped Before more money is stolen from everyday Americans.

  Business response

  09/17/2024

  
  
  This letter is in response to the above referenced complaint filed by Mr. ****** ****** against Davison Design and Development, Inc. (Davison) on or about 08/28/2024.  As will be detailed below, Davison discloses, in advance, its services and fees and the contracts are simply written, with no “fine print” provisions; it is not possible to be more upfront with its clients. Mr. ****** was informed of the services and fees BEFORE entering any contract for services.  The research services for which he contracted were performed and he has not engaged any further services.  There is no basis for his complaint. 
  
    In June 2024, Mr. ****** contacted Davison through its website.  The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format.  It is important to note that the disclosures are made BEFORE the client enters any service contract or makes any payment to Davison.  Among the disclosures is the statement that “It is Davison’s normal practice to seek more than one contract in connection with a submitted idea.”  The disclosure then provides a listing of the various services and related fees.  He acknowledged, via an electronic signature, that he both received and read these disclosures. The disclosures are also freely available on Davison’s website. 
  
  Mr. ****** entered into the initial pre-development contract for the performance of research related to his submitted idea. The services under the pre-development contract were completed.  The research material, comprising U.S. patent documents and information on similar products was delivered to him.  Consistent with the terms of the contract and the disclosures provided to him, Davison offered additional services for the further development of his project.  He declined these additional services, which is his prerogative.
  
  In the complaint, Mr. ****** alleges he was told his idea was a good idea, implying some form of evaluation was performed.  That is false.  Davison does not evaluate product ideas for commercial potential.  The disclosures provide at the time of his idea submission and the terms of the contracts are explicitly clear on this point. Next, he alleges he contracted for Davison to construct a prototype for him to sell.  This is false.  To the contrary, the various disclosures and contracts provide;
  
  
  
  Disclosures:
  
  “It is Davison’s normal practice to seek more than one contract in connection with a submitted idea.” 
  
  The various services, and related fees, are detailed in the disclosure.  The development services, and their fees, are listed under the heading “Types of Second Phase Agreements”. 
  
  Pre-Development Agreement:
  
  Section II.B.: “Client is responsible for obtaining a product sample, packaging and relevant information about the product in a professional format for presentation to a Licensee, at Client’s sole expense.  Davison, at its option, will offer to provide further development services, under a separate contract for a separate fee, to assist in obtaining or creating the sample and presentation material… If Client does not make or obtain presentation materials and a sample acceptable to Davison, this Agreement will be terminated without refund of any amount paid by Client….”
  
  Section III.G.2. Davison does not contract hereunder to construct one or more prototypes, models or devices embodying the Client's invention. Therefore, Davison does not contract hereunder to sell, or distribute such prototypes, models or devices.
  
   There is no factual basis to support Mr. ******’s complaint.  As stated above, he was fully informed of all the services and fees.  He acknowledged having received and read the disclosures of the services and fees.  These disclosures were provided BEFORE any service contract was entered and again as part of the pre-development contract.  The contract he entered, by its title and terms, is explicit that it was for “pre-development’ services, and that additional development services would be necessary. While he is free to decline the offer of further development services, that decision does not negate the services which were performed nor does it provide a basis for a refund. 
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company took $795 from me to set up possible marketing of a board game I designed. The rep. I have been in contact with is Janie P****. She claims to have tried to contact me 7 times this am and call went to voicemail. I have not received a single voice mail.

  Customer response

  07/23/2024

  I paid Davison $795 to set me up with a program to produce and distribute a one of a kind table game. I missed their phone calls when I was in the hospital ER, and, then when I was having colonoscopy. Finally, we made phone contact and I was told they had tried to contact me 6 times and their call went to Voicemail. I was right next to my phone awaiting their call and it never rang and no voice messages had been left.

  I believe the whole thing is a scam and would appreciate your looking into it.

  Business response

  08/09/2024

  
  
  This letter is in response to the above referenced complaint filed by Mr. ******* **** against Davison Design and Development, Inc. (Davison) on or about 07/22/2024.  As will be detailed below, Davison discloses, in advance, its services and fees and the contracts are simply written, with no “fine print” provisions; it is not possible to be more upfront with its clients. Mr. **** was informed of the services and fees BEFORE entering any contract for services.  The research services for which he contracted were performed and he has not engaged any further services.  There is no basis for his complaint. 
  
    In June 2024, Mr. **** contacted Davison through its website.  The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format.  It is important to note that the disclosures are made BEFORE the client enters any service contract or makes any payment to Davison.  Among the disclosures is the statement that “It is Davison’s normal practice to seek more than one contract in connection with a submitted idea.”  The disclosure then provides a listing of the various services and related fees.  He acknowledged, via an electronic signature, that he both received and read these disclosures. Attached is a copy of the disclosure as it would have been presented to Mr. ****, and the electronic record of his acknowledgment of 06/29/2024 at 15:18:06 EST.  The disclosures are also freely available on Davison’s website. 
  
  Mr. **** entered into the initial pre-development contract for the performance of research related to his submitted idea. The services under the pre-development contract were completed.  The research material, comprising U.S. patent documents and information on similar products was delivered to him.  Consistent with the terms of the contract and the disclosures provided to him, Davison offered additional services for the further development of his project.  He declined these additional services, which is his prerogative.
  
  In the complaint, Mr. **** alleges he contracted for Davison to “produce and distribute” his product.  This is false.  To the contrary, the various disclosures and contracts provide;
  
  
  
  
  Disclosures:
  
  “It is Davison’s normal practice to seek more than one contract in connection with a submitted idea.” 
  
  The various services, and related fees, are detailed in the disclosure.  The development services, and their fees, are listed under the heading “Types of Second Phase Agreements”. 
  
  Pre-Development Agreement:
  
  Section II.B.: “Client is responsible for obtaining a product sample, packaging and relevant information about the product in a professional format for presentation to a Licensee, at Client’s sole expense.  Davison, at its option, will offer to provide further development services, under a separate contract for a separate fee, to assist in obtaining or creating the sample and presentation material… If Client does not make or obtain presentation materials and a sample acceptable to Davison, this Agreement will be terminated without refund of any amount paid by Client….”
  
   There is no factual basis to support Mr. ****’ complaint.  As stated above, he was fully informed of all the services and fees.  He acknowledged having received and read the disclosures of the services and fees.  These disclosures were provided BEFORE any service contract was entered and again as part of the pre-development contract.  The contract he entered, by its title and terms, is explicit that it was for “pre-development’ services, and that additional development services would be necessary. While he is free to decline the offer of further development services, that decision does not negate the services which were performed nor does it provide a basis for a refund. 
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosures

• Initial Complaint

  06/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been paying this company start 2017 payment they have agreed to make me a app I am still waiting

  Business response

  06/14/2024

  
  
  This letter is in response to the above referenced complaint filed by Mr. ******* ******** against Davison Design and Development, Inc. (Davison) on or about 06/01/2024. Mr. ******** is a valued client and Davison is continuing to work with him on his project.  Unfortunately, his complaint grossly misstates the facts regarding his project.
  
  His complaint states he paid $25K in 2017 for the development of an application and nothing has been done by Davison.  This is simply false. The following is an accurate summation of his project:
  
  He submitted the idea in 2018.
  In March 2020, he entered a service contract for the creation of a Wireframe and Application Layout, not for a fully developed application.
  In December 2020 he made final payment of the fees of $3,450, not $25k.
  In April 2021, the wireframe and application layout were created and provided to him for his approval.
  From April 2021 to April 2024, Davison made numerus attempts to contact Mr. ******** with no success.
  In April 2024, Mr. ******** provided notice that he did not approve of the wireframe and application layout and requested numerous changes.
  Davison is currently addressing his concerns.
  
  There is no basis for the complaint.
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had an invention book idea that I took to Invention land or Davison Design and Development in RIDC park in Fox Chapel. They told me they could make the book and it has been 2 years of no production. They decided that they would like to develop characters who make up the book and that is where we started. I continuously told them it was a book and didn't need characters with out the book being made first, but was continuously told this is all part of the process. I have been strung around for 2 years to the day and still nothing is in production. In addition, the person that I have been talking to this whole time, the only person, has stopped contacting me about the process. His name, or fake name, is Jack B*****. I think they get to a certain point with all their BS and they have no more BS to spew and they don't know what to do next. That's how it seems anyhow. I have read the many complaints about this company on-line and can't believe they are still allowed to be a company and steal money. I would like a full refund of my money, because I did not get anything from them. I can't go to the store spend money and walk away with nothing. Please stop this business from stealing money from innocent people! Please!

  Business response

  06/14/2024

  
  This letter is in response to the above referenced complaint filed by Mr. ******* ******* against Davison Design and Development, Inc. (Davison) on or about 05/29/2024. Mr. ******* has been, and continues to be, a valued client.  Regrettably, his complaint contains false and defamatory comments.  As will be detailed below, services have been provided pursuant to his express written authorization.  There is no basis for his complaint.
  
  Briefly stated, Mr. ******* initially entered a pre-development contract for research services related to his new product idea and those services were performed.   Following completion of the research, he entered the product development agreement which covers a wide range of services from the initial design, through final licensing services.  Each individual stage in the process is dependent upon the client’s approval of the preceding stage. The individual steps included; the preliminary ideation, the preliminary virtual, the preliminary engineering, the industrial ideation, the industrial virtual, the executive summary and the authorization to proceed with presentations. He provided his written approval for each of these stages and the presentations are currently being performed.
  
  Setting aside his defamatory comments, Mr. ******* alleges that Davison decided to include characters as a complement to his book.  This is false.  When he initially contacted ‘Davison, he submitted his ides through an electronic portal.  In his description of his idea he explicitly stated “A book with figurines…”  Attached is copy of his initial submission.  (Note the remainder of his submitted idea has been redacted for confidentially.)  Also, he alleges there has been no “production” of his product.  Davison is not a publishing company that would put a book into “production”.  Davison is a design and development firm the designs new products and presents those products to companies with the goal of securing a license agreement.  It would be the subsequent company that “produces” the product.
  
  Davison has performed the services for which Mr. ******* contracted according to the terms of those contracts.  The services provided have met with his express written approval.  There is no basis for his complaint.
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

• Initial Complaint

  04/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been scammed out of money of the sum of $10,000. I call and leave messages but no one answer nor return my calls person of contact is Debra W*****, Sr. Project Manager

  Customer response

  04/08/2024

  ****** ****** is deceased and I am his widow/wife. ****** passed away February 13, 2024 and I am his living Era to his belongings.  Davison is aware of his death and has ceased communication with me.

   

  Business response

  04/18/2024

  
  
  This letter is in response to the above referenced complaint filed by Ms. ******** ****** against Davison Design and Development, Inc. (Davison) on or about 04/04/2024. While Davison extends its condolences to Ms. ****** on the passing of her husband, there is no basis for her defamatory comments.  Davison’s services have been provided with her husband’s express written approval and authorization.
  
  Simply stated, Ms. ****** is not, and has never been, a client of Davison. Her husband, ****** ****** was the client and he provided his written approval throughout the development of his project. When informed of his passing Davison requested documentation as to the legal representative of Mr. ******’s estate.  By law, the only individual that can take action on behalf of the Estate of ****** ****** is its legal representative.  As recent as April 4, 2024, Davison made this request of Ms. ******.  To date, Davison has not received said documentation.
  
  All services provided by Davison have been performed with the client’s express written approval.  Davisons has not received verification of the identity of the legal representative of the Estate of ****** ******.  Only said individual can take action on behalf of the estate.
  
  There is no basis for the complaint.
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Davison to help me with my patent and in the end five years later and 23 grand out of my pocket I have nothing to show for it and they are still doing what they do , take your money and promise u everything till u have them payed and then they forget who u are. I feel violated for what I went threw with those guys not to mention broker than I was when this started.. If your thinking of patenting something please take my advise and go elsewhere or u will find out for yourself just what im talking about.

  Business response

  03/29/2024

  
  
  This letter is in response to the above referenced complaint filed by Mr. ****** ******** against Davison Design and Development, Inc. (Davison) on or about 03/21/2024. Mr. ******** has been a valued client.  As will be detailed below, services have been provided pursuant to his express written authorization.  There is no basis for his complaint.
  
  Briefly stated, Mr. ******** initially entered a pre-development contract for research services related to his new product idea and those services were performed.   Following completion of the research, he entered the product development agreement which covers a wide range of services from the initial design, through final licensing services.  Each individual stage in the process is dependent upon the client’s approval of the preceding stage. The individual steps included; the preliminary ideation, the preliminary virtual, the preliminary engineering, the industrial ideation, the industrial virtual, the executive summary and the authorization to proceed with presentations. He provided his written approval for each of these stages and competed a questionnaire about the Executive Briefing providing positive feedback.  Enclosed please find copies of his signed approval of the final design, and his authorization to proceed with the presentations. Note the actual approved design has been redacted for confidentiality.
  
  In his complaint, Mr. ******** alleges he hired Davison to secure a patent for his product. To the extent he believes Davison was to provide patent services, he is mistaken. Davison is not a law firm and does not provide patent services or any other legal services. The contracts are explicit in that regard.
  
  Davison has performed the services for which Mr. ******** contracted according to the terms of those contracts.  The services provided have met with his express written approval.  There is no basis for his complaint.
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosures

  Customer response

  04/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hello this is ****** again, just to show a little more proof that Davison was in the wrong they did send me a check back for the amount I paid them but my attorney told me to void it out and send it back because he thought we'd do better in court trying to get reimbursed fir damages like the 5 years they wasted of my time and not getting my invention anywhere  they told me that process usually takes 2 years max but not in my case.. I'm really disappointed in everything with the patenting process, and especially with Davison. I put all my trust in them not knowing there were companies out there that make a living from scamming people out of their money and promising things that they don't plan on doing for a person. I put alot of time into getting them paid ,it was horrible but managed to get it done then they didn't come threw on their end. They tried making the book for my product and that took forever cause they thought they sent it to the publishers and didn't, then when I finally did get it they had 3 different names in it for the same product. I asked for my prototype back and they lost it for a while, took a couple good months b4 getting that back, actually my attorney had to get on  them then they finally found it. It was a shit show like this the entire say, everytime I contacted Gary Humes he always had some excuse why things were moving along very well. Not happy at all with them. I'll never use them again nor will I ever think about doing a patent again. It was a waste of 23 grand.

  
  Regards,
  
  ****** ********

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I’ve invested over $16k and the company failed to uphold the contract to secure a deal with a company after providing my invention to them. They have failed to provide any proof of reaching out to any companies on my behalf. They do not show up to scheduled meetings, I have to constantly chase them in order to try to get updates on the progress that we are making. To date it has been approximately 10 months and they have not delivered on any of the business deals that they promised to secure for me. At this time I am seeking a full refund for them not upholding N the contract. After further research I have found that other inventors have experienced the same thing and at this point I no longer want to do any further business with them and am just requesting a release of my ties with them business wise and financially. I can provide proof of receipts if necessary.

  Business response

  03/29/2024

  
  
  This letter is in response to the above referenced complaint filed by Mr. ******** ****** against Davison Design and Development, Inc. (Davison) on or about 03/18/2024. Mr. ****** has been, and continues to be, a valued client.  As will be detailed below, services have been provided pursuant to his express written authorization.  There is no basis for his complaint.
  
  Briefly stated, Mr. ****** initially entered a pre-development contract for research services related to his new product idea and those services were performed.   Following completion of the research, he entered the product development agreement which covers a wide range of services from the initial design, through final licensing services.  Each individual stage in the process is dependent upon the client’s approval of the preceding stage. The individual steps included; the preliminary ideation, the preliminary virtual, the preliminary engineering, the industrial ideation, the industrial virtual, the executive summary and the authorization to proceed with presentations. He provided his written approval for each of these stages and competed a questionnaire about the Executive Briefing providing positive feedback.  Enclosed please find copies of his signed approval of the final design, his authorization to proceed with the presentations and the completed questionnaire about the Executive Briefing. Note the actual approved design has been redacted for confidentiality.
  
  Mr. ******’s fundamental complaint is that his product idea has not been licensed.  Davison simply does not guarantee a particular product idea will be licensed; much less guarantee a financial gain.  Davison goes to great lengths to disclose the risks to all individuals who may submit an idea for a new product.  In addition to disclosing all of its services and fees upfront, the historical success rates of securing a license and of realizing a financial gain are provided.   The contracts for services repeatedly provide disclosures that there is no guarantee that a product idea will be licensed, or that a client will realize a financial gain.  Unfortunately, the reality for most individuals is that their product idea does not get licensed.  When faced with an outcome not meeting their unrealistic expectations, too many clients forget that they knowingly undertook a risk after being fully informed of the risk by Davison.  Instead, they lash out, relying on a mistaken belief that their product ideas were special and should have prevailed where others did not.
  
  Davison has performed the services for which Mr. ****** contracted according to the terms of those contracts.  The services provided have met with his express written approval.  There is no basis for his complaint.
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosures

  Customer response

  04/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hell my name is ******** ****** ** & my complaint is #********. I writing in my response to Davison. They have failed to meet the obligations and have yet to show me any proof of any results just words. I’m even suppose to receive calls every month about the progress moving forward and I do not receive calls or any updates. Instead, in chasing them trying to see why they’re not calling me. This company is a joke and this point and did nothing but rob me and put a fork in my dreams. There no progress none what so ever. In fact it’s only after they take your money that you notice, they haven’t landed a customer a licensing deal in over 5 years! So how is this company even considered successful? I feel completely robbed! Imagine giving a company just under 20k for a job and nothing happens! Nothing! No results nothing. Failed scheduled calls nothing. No emails! Even the website is a hoax. There’s no updates since 2009 if I believe. Also, I have proof of their negligence and these failed attempts to respond in my emails or call on scheduled meetings in my many attempts to reach them through calls and emails. I’m not the only one it seems. Now today, there are hundreds of complaints about this company and how people feel robbed with no results. So No, I do not agree with there response and would like a total refund of my money and to withdraw from them and there business practice. 

  
  Regards,
  
  ******** ****** **.

  Business response

  05/02/2024

  
  
  This letter is in response to the additional comments submitted by ******** ****** on or about 04/23/2024 regarding the above referenced complaint.  Davison’s original response of 03/29/2024 is incorporated as if full set for therein. The additional comments do not raise any new issues.  However, for clarity, his concerns will be addressed again.
  
  Mr. ****** alleges he did not receive proof of results.  That is false.  As stated in the initial response he provided his written approval for each of the design stages and completed a questionnaire about the Executive Briefing providing positive feedback and authorized the presentations.   
  
  Next, he alleges was not updated on a monthly basis since 2019.  This is false.  I will assume his reference to 2019 is a typo as he did not contact Davison until 2021.  While the services were being performed he was regularly updated as evidenced by his numerus approvals, etc.  Having completed all services, the project became reactive, meaning a client would only be contacted if a corporation expressed interest in his product.  This was explained to Mr. ****** in an email dated 04/01/2024.  His contention that he is to be provided a monthly update in perpetuity is not reasonable.
  
  Thirdly, he alleges that Davison does not disclose its historical success rates until after money is received. This is false. The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format.  It is important to note that the disclosures are made BEFORE the client enters any service contract or makes any payment to Davison.  Among the disclosures is the historical success rate of securing a license and for a client to receive a financial gain. Mr. ****** acknowledged, via an electronic signature, that he both received and read these disclosures.  The disclosures are also freely available on Davison’s website. 
  
  Davison has performed the services for which Mr. ****** contracted according to the terms of those contracts.  The services provided have met with his express written approval.  There is no basis for his complaint.
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

  Customer response

  05/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

   

  From: ***** ****** **************************
  Date: Sat, May 11, 2024 at 4:02 PM
  Subject: Re: You have a new message from the BBB serving Western Pennsylvania regarding complaint #********.
  To: Better Business Bureau <************************
  
  
  I made a typo in my response sorry but it will still be just.
  Sent from my iPhone
  
  > On May 11, 2024, at 3:57 PM, ***** ****** *************************> wrote:
  >
  > my

  ----------------------------------------------------------------------------------------------------------------

  My name is ******** ****** ** and I once again do not agree with the terms set forth by Davison company. They fell to uphold there agreement and on countless occasions, they failed to contact me or respond back to my messages, either by email or voicemail. I have yet to hear from them and have proof that i will provide in a few pictures. I only wish i took a screen shot, of every attempt prior to this one. I can give a call right now and will not retrieve an answer or a returned call back from them. Once again I feel completely robbed as I’m sure many others do as well. It’s a horrible feeling as this has been detrimental to my mental health. I work so hard on this only to be at home the company fail me horribly. Maybe i would have a little more faith if they did nothing more then inform me or call me back, just simply respond. Something they promised to do every month but don’t. I’m sure they may have seen results in the past but as due to proof they haven’t been failing to get a licensing deal approved in about the past 6 years now. I can’t be more upset and would like nothing more than a refund of my money. Especially that transaction for a little over 16 thousand which they did nothing for but show me a list of companies and nothing else. They fail to communicate the most and because of that it feels like a scammed and want nothing more to do with this company. Working with Davison felt like the right thing to do at first I admit, but it turned out to be the worst decision I ever made. 

  ----------------------------------------------------------------------------------------------------------------

  Email chain:

  Begin forwarded message:
  
  From: ***** ****** **************************
  Date: May 9, 2024 at 10:43:00 AM EDT
  To: Matt A***** <***********************>
  Subject: Re: Update call
  
  I really dislike how you guys claim you’re working for the clients but can’t call and give updates, you don’t answer my calls or call me back nor respond to my emails. It’s so bad my emails are complaints but you guys not responding to my complaints. How is any of this professional at all? How do you guys feel comfortable doing this to your client?, it really sucks to feel robbed and after paying such a large amount of money and not hearing a thing, what am I suppose to do?!?!?! I call over and over and get nothing but you guys want me to sit patiently. Y’all haven’t had a licensing deal in over 6 years now! And why did I have to pay all this money to find that out in the end? You guys are not professional. You are robbing your customers and you guys have robbed me. I simply want a reimbursement of my money back. Why am im not receiving calls on a month to month basis like we agreed when I sign documents? Why aren’t you guys updating me or showing proof of work? Why are I’m hearing from you guys at all. I called enough times! This is not helping. What choice do I have and what choice are u guys leaving me but to file a complaint. Y’all haven’t done nothing but robbed me and apparently many others.  So from now on every time I call or write you guys I’ll be providing proof of your negligence to do your jobs or respond to me as well as all the previous complaints. I called today and haven’t gotten a response today nor the last few times I contacted you guys. 
  Sent from my iPhone
  
  On Mar 14, 2024, at 7:36 PM, ***** ****** *************************> wrote:
  
  Sure that’s fine. Please be sure to call me. I look forward to this very moment every month 
  Sent from my iPhone
  
  On Mar 14, 2024, at 5:04 PM, Matt A***** <***********************> wrote:
  
  
  ********;
  
  Would we be able to reschedule our call for Monday at the same time (4:30 PM)?
  
  
  Creatively Yours,
   
  Matt A*****
  Managing Senior Director of Licensing 
  
   
  
  Davison® A Better Way To Invent®
  
  RIDC Park | 595 Alpha Drive | Pittsburgh, PA 15238
  
  ************ * **** ************ ************** ***************
  
  *************** * ****************************

  
  Regards,
  
  ******** ****** **.

  Business response

  05/17/2024

  
  
  This letter is in response to the second set of additional comments submitted by ******** ****** on or about 05/11/2024 regarding the above referenced complaint.  Davison’s original response of 03/29/2024 and its supplemental response of 05/02/2024 are incorporated as if full set for therein. Again, the additional comments do not raise any new issues, a summary of facts will again be provided.
  
  All contracted services have been completed.
  All services were performed with Mr. ******’s express written approval.
  Mr. ****** provided documentation of his satisfaction with the services.
  His project is in a reactive stage, where no active services are being performed, and he will not be updated unless a company has expressed interest in his product.
  Mr. ****** was informed of this reactive status in an email dated 04/01/2024.
  Mr. ****** was again advised of this reactive status in the prior responses to his complaint.
  
  Mr. ****** continues to demand a monthly update when he has already been advised that there are no active services being provided.  His correspondence makes clear he simply wants to vent his frustrations and berate the personnel in an effort to receive an unwarranted refund. His status as a reactive client does not provide him “carte blanche” to engage is such unreasonable conduct.
  
  Davison has performed the services for which Mr. ****** contracted according to the terms of those contracts.  The services provided have met with his express written approval.  There is no basis for his complaint.
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

  Customer response

  05/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ****** **.

• Initial Complaint

  03/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went into a contract with Davison inventions believing I would be paying a one-time fee for extensive development of my idea which they seemed interested in. I spoke over the phone with a representative/project manager and it wasn't disclosed to me that there would be possible future fees for further development of the proposed product. Even if the contract that I signed through their website mentioned a separate fee for further development or beyond pre-development, I assumed it was a general proposal for other clients or business deals added as basic information within the contract, and I did not know it applied to by business deal with Davison inventions. During my conversations with them, I was under the impression I was only going to pay the first fee of a little over $900 for development of my idea proposal and a potential license sought out by Davison from companies. Companies may provide different deals or opportunities to clients on a case by case basis, and I believed Davison was working with me under a different contract which by extension, also included what I was told over the phone. They did not disclose there would be more future fees in my specific case. They failed to provide further payment information in two crucial calls, telling me I will receive a quote yet unable to answer my questions about fee so that I may have considered their service costs, and assured me that I may not have to pay when I asked. I was met with runaround responses when I mentioned fees, unable to get a clear answer despite the representative himself briefly mentioning something about payments and a plan that would suit me along with a discount in the last call. I was told development can go up to somewhere around $80,000, I assume to sell me on how their services may cost significantly less despite him not wanting to mention fees. Payments made to Davison with my banking institution are currently being disputed.

  Business response

  03/18/2024

  
  
  This letter is in response to the above referenced complaint filed by Mr. ******** ****** against Davison Design and Development, Inc. (Davison) on or about 03/13/2024.  As will be detailed below, Davison discloses, in advance, its services and fees and the contracts are simply written, with no “fine print” provisions; it is not possible to be more upfront with its clients. Mr. ****** was informed of the services and fees BEFORE entering any contract for services.  The research services for which he contracted were performed and he has not engaged any further services.  There is no basis for his complaint. 
  
    In October 2023, Mr. ****** contacted Davison through its website.  The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format.  It is important to note that the disclosures are made BEFORE the client enters any service contract or makes any payment to Davison.  Among the disclosures is the statement that “It is Davison’s normal practice to seek more than one contract in connection with a submitted idea.”  The disclosure then provides a listing of the various services and related fees.  He acknowledged, via an electronic signature, that he both received and read these disclosures. Attached is a copy of the disclosure as it would have been presented to Mr. ******, and the electronic record of his acknowledgment of 10/24/2023 at 16:54:17 EST.  The disclosures are also freely available on Davison’s website. 
  
  Mr. ****** entered into the initial pre-development contract for the performance of research related to his submitted idea. The services under the pre-development contract were completed.  The research material, comprising U.S. patent documents and information on similar products was delivered to him.  Consistent with the terms of the contract and the disclosures provided to him, Davison offered additional services for the further development of his project.  He declined these additional services, which is his prerogative.
  
  In the complaint, Mr. ****** alleges that he was not informed of the additional services required for his product development; that the payment of $995 was all that was required for the development of the product idea.  This is false.  To the contrary, the various disclosures and contracts provide;
  
  
  
  Disclosures:
  
  “It is Davison’s normal practice to seek more than one contract in connection with a submitted idea.” 
  
  The various services, and related fees, are detailed in the disclosure.  The development services, and their fees, are listed under the heading “Types of Second Phase Agreements”. 
  
  Pre-Development Agreement:
  
  Section II.B.: “Client is responsible for obtaining a product sample, packaging and relevant information about the product in a professional format for presentation to a Licensee, at Client’s sole expense.  Davison, at its option, will offer to provide further development services, under a separate contract for a separate fee, to assist in obtaining or creating the sample and presentation material… If Client does not make or obtain presentation materials and a sample acceptable to Davison, this Agreement will be terminated without refund of any amount paid by Client….”
  
   There is no factual basis to support Mr. ******’s complaint.  As stated above, he was fully informed of all the services and fees.  He acknowledged having received and read the disclosures of the services and fees.  These disclosures were provided BEFORE any service contract was entered and again as part of the pre-development contract.  The contract he entered, by its title and terms, is explicit that it was for “pre-development’ services, and that additional development services would be necessary. While he is free to decline the offer of further development services, that decision does not negate the services which were performed nor does it provide a basis for a refund. 
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosures

  Customer response

  03/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I in no way backtrack on any of the details mentioned in my original complaint to the BBB and fully stand by them as the truth of the matter. Davison's contract is indeed suggestive, and by extension, their phone calls to me are an extension of the contract, which lacked clear disclosure and my conversations with their product manager lacked any disclosure of payment from the beginning. Before I submitted any idea to Davison online, I was first contacted by them through phone, according to them through some type of referral. I feel no need to add further attachments because my arguments are based on my recollection of this situation to the best of my ability. Davison may ignore communication through phone calls, but that doesn't negate the fact that does phone calls did in fact happen. Perhaps better business practices would've been implemented on Davison's part if they weren't so focused on selling me a ponzi scheme and their dependence on abundant legal resources in order to manipulate any dispute to their favor. I now stand at a loss because of a company's business malpractice and my idea disclosed to a company I lost full confidence in (whether they actually believed in it or not). Hopefully Davison can acknowledge their manipulation which can last months. The only good thing from their BBB response is that I was able to get a response in general, considering they don't respond to texts, calls, and emails. I guess Davison wants it both ways, which maybe should be expected from a fraudulent company with enough resources to dismiss victims.
  
  Regards,
  
  ******** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩