ComplaintsforPittsburgh Window and Door Company LLC
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Complaint Details
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Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
During installation of my windows, the Murano glass chandelier that my parents purchased and shipped home from Italy was broken. The owners (Tom J****) son broke it. Tom knew about it when it happened. I tried for a year to get replacement parts from Italy but after that year they finally said no. During that time I kept Tom informed of the progress or lack thereof. I then began searching for a similar chandelier. I finally found one at Cardello lighting and while it is not a Murano from Italy, I suppose it will have to do; baring a trip to Italy myself. Since January I have been in contact with Tom and if necessary I can provide all the email correspondence. He has agreed to replace it through insurance, I have provided documentation for the cost estimate and brochure to Tom. When I have contacted him about it, numerous times, I keep getting excuses and stalling. Please help me resolve this. *****Business response
10/27/2023
I have spoken to ***** ******* and the matter is resolved. Our insurance company has paid the claim and *** ******* is satisfied.
Tom J****
Pittsburgh Window and Door CompanyCustomer response
10/28/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******
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Contact Information
100 Evergreen Ave
Pittsburgh, PA 15209-2351
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.