2 Customer Reviews
Review from Don M
1 star11/16/2023
scam scam scam. used vehicles with a lot of issues and overpriced. They used their brand name to blind people but tactic are very similar to a neighborhood car dealer who sells lemons. penske hide purchase scam through a company called "Primer financing ", it brother company. First they sent me a van with a bad title so dmv would not register it. So I send van back then 2 month later they send another van. in the meantime, you take 1000 calls working with these three companies who can never be on the same page and that's not even including the bank you go with. They confuse you with this tactic because every time you have a concern they blame it on other company. Very low class unprofessional process. Whole process took like 4 months. Then Primer Financing work with a company call "National Truck Protection" for after market warranty scam. overprice warranty by the thousands. Primer financing shows you a blueprint of the warranty you buying with vague pricing Minor details. Then once you buy NTP show you the hardcore details of contract and you see it's a scam. You can't sneeze or they wont cover you. Then all of the warrantees are over price, including the tire or the maintenance one by thousands. They charge me 5000 for gap insurance. This is high level scamming and all three company know. The Three company scamming together. All together I lost like 10,000 between all the bull. NEVER BUY USED TRUCKS FROM PENSKE. SMD
Premier Financing Response
12/04/2023
Premier Response: Premier left three voicemails for customer to return the call regarding the financing of the original unit and swap process for the new unit questions/concerns. Voicemails were left on 11/20/23, 11/21/23, 11/22/23. Customer was reached via phone on 11/29/23 by a Premier Manager, while speaking with the customer the customer is looking for the warranty to be canceled, said it was needed and the customer does not feel like it is worth the money. Penske was able to reach the customer on 11/24/23 via phone regarding the concerns/complaints of the unit, swap process and timeline. Customer confirmed with Penske that the customer would like to keep the Roadside Assistance and Gap. Customer also advised that the unit that they swapped into is running well and no complaints on the unit. Penske response: Penske is sorry to learn of this complaint as we strive to satisfy every customer by providing excellent service. We take each matter seriously and conduct detailed review upon receipt of each complaint. Penske is working directly with Donovan M***** on ensuring his complete satisfaction with any outstanding concerns.Review from Yolanda G
1 star08/02/2023
Premier Financing in particular an employee by the name of Karina Roman gave my company the worst experience you could ever have financing anything. The process took weeks and weeks first of all, I was asked for the same documents over and over again as if she is not keeping up with documents or sharing them others that need said documents. She was not reachable most of the times I called which was disappointing in itself, but she was also bad at communicating through email as well. I would ask a question and get an answer a week later. Or she would ask me for documents attached in previous emails. The most extremely frustrating part was after I sent them 13k in cash they would not release the EXACT location of my truck for inspection purposes after I travelled to Chicago to pick it up until a week later costing me in hotel arrangements. Karina stayed behind the ball and not in front of the ball. I had to move my own process along. Penske Truck Leasing felt so bad at the treatment I received that they gave me a $1300 customer appreciation check. This company in my review receives a F+ the plus was the front desk customer service rep. he was really nice and sympathetic to what I was going through the whole time.
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