ComplaintsforAndersons Transmission
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Complaint Details
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Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my ***** pick-up truck to ********** Transmission Service to have a transmission problem diagnosed and repaired. I was told the transmission needed rebuilt. I agreed to this. On Feb. 13, 2024 the job was finished. The repair cost $3731.64. After driving the truck approximately 3120 miles over the next several months the transmission broke again. ********** warranty for this rebuilt transmission was 12 months or ****** miles so I took it back to the shop. I was advised that the transmission now needed a transmission control module which would cost over a thousand dollars more because it wasn't covered by the warranty. I had never even heard of a transmission control module before. This transmission control module is located inside the transmission. It is part of the transmission. It is not a separate part located outside the transmission case. I believe this part should have been rebuilt along with the rest of the transmission, or, at the very least, I should have been told that it was excluded from the rebuild before I agreed to have the job done. I would like to be refunded the cost of replacing the old transmission control module .with a new one.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.