ComplaintsforH & H Disposal

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am paid to date for trash service and received an invoice from H & H for $49. I called to question it as my bank records do not match the invoice records. As soon as I mentioned the math seemed incorrect on the invoice the woman on the phone got argumentative and would not let me finish speaking she would over speak and interrupt which is frustrating causing me to do the same. This resulted in an argument between us and she cancelled my trash pick up service. I am paid through today and today is my pick up date I highly doubt they collect my trash after the way she talked to me and proceeded to hang up. There is no other refuse service provider for my address so now i have no way to dispose of trash. I do not know how to proceed.

  Business response

  05/08/2024

  Ms ********* started service with us in April of 2019 at a rate of $20/month. She paid $60 in April of 2019, she did not send the other $130 until Feb 2020 after being sent a certified letter and then shut off, as no responses were being made to invoices being sent or the certified. She paid monthly in 2020 and was late a couple times, but we defaulted out that balance. Then in 2021 she paid Jan-Jun almost monthly then stopped paying. She was invoiced and again, no response until her service was shut off.
  
  Then 2022 is when she really started to struggle. We didn’t receive Jan or Feb payment until March 3rd, Mar payment was post marked on 3/25, we received it on 3/30. Then nothing. On 8/29/22, we invoiced Ms ********* since we hadn’t received payment since March, we also shut off the account at that time. That balance was due by 9/25/22, she post marked it on 9/24/22, we received it on 9/27/22, which adjusted the balance due. Oct and Nov were paid on time. Then nothing for December.
  
  On 4/11/23 we received a payment for Feb-Apr, no Dec/Jan was ever sent. Then payments for Jun-Sep were sent monthly, however most were sent late. Then on 12/28/23 she sent her payment for Oct-Dec. She was invoiced letting her know that her 2023 balance was not paid in full and our records showed she’s paid through Nov so $30 was still owed by Jan 25, 2024 for the 2023 balance plus all of 2024 was open. On 1/25/24 her payment was post marked, which meant the $30 no longer paid off the 2023 balance because late fees adjusted plus there was now a late fee for Jan 2024. Feb-Apr 2024 have been paid monthly and on time.
  
  When Ms *********’s April payment was entered, there should have been a $200 balance left, when there wasn’t, our processing department sent an invoice on 4/23/24 to let her know she wasn’t quite paid through April. On 4/29/24 Ms ********* called into the office, the phone was answered by the office manager. Ms ********* immediately started swearing at the office manager about her bill. “This is f**king ridiculous”, “This is a f**king joke”, “I don’t f**king owe this”, etc. Ms ********* would ask a question, the office manager would start to answer her question, then Ms ********* would cut her off. The office manager tried multiple times to explain where the balance was coming from but couldn’t even get out a full sentence before Ms ********* would cut her off to start cussing again.
  
  The office manager relayed that since she was so unhappy with our service, we would cancel her out and she could find another provider that better suited her, however she still owes $27 to be paid through Apr. Her area does not require a trash collection service and many residents burn their garbage.

  I have also attached a copy of the rules Ms ********* was provided with each year. Please let us know if you have any other questions.

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