ComplaintsforClifford Roof and Gutter LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company was hired to put on a new roof, removing the old shingles. They did not flash the chimney correctly, along with the front and back roofs of the house. It was just discovered today, during a down pour, that they did not put any drip edge on the back porch roof. Water is running down the house, instead of in the old gutter. They tore off some of the old gutters and put down the new shingles over the current, old gutters strapping, so I don't know how we are going to get new gutters installed. We were going to have this company do the gutters, but not after the crew they provided and the shotty work they did on the roof. They were to make a way for the new gutters to be installed with straps UNDER the new shingles, but they did not do that. We do not want this crew to return, believing nothing will be fixed correctly. We would like this company to not do this type of work to others, and to pay for the flashing to be repaired correctly, including the lack of drip edge. They also removed some downspouts, so water is coming in to our basement now. This was an insurance claim, due to a March storm taking out trees and removing many shingles. This company did tarp the roof, initially, which is why they were hired, but the owner was not on the roof job. The job leader even left for a while. We are very dissatisfied with the job .Customer response
07/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
***** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.