ComplaintsforLocke Creations
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Complaint Details
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Initial Complaint
10/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
• On 2/24/20, we made a deposit of $562.50. On 8/17/20 we made a payment of $1687.50 • On 6/21/22 we were offered to purchase raw footage and audio. On 6/21/22 we paid $250 • Contract states: Locke creations shall provide full day of video services on the wedding date: August, 29, 2020. Videos taken will be edited and delivered digitally to the Bride and Groom no later than 90 days after the wedding date. Any physical products will be delivered within 6 months. Package Details: Documentary Videography Package 2 videographers, full day coverage, digital video downloads, a flash drive with videos, a documentary style highlight with interviews of guests, a full ceremony and full speeches and a teaser within 72 hours of your wedding. • I would like a refund of services, as we have not received digital downloads of the completed wedding videos or a flash drive with the videos. • We have not received raw footage and audio as offered. • We have made several attempts to contact Amanda Nicole L**** and Herman H**** ** Locke and have been told that it was sent. We are then ignored when asked for a tracking number. No tracking number has been provided, and they have stopped answering my contacts. • Wedding Videography Invoice #******** February 24, 2020 • Wedding Videography Invoice #******** August 17, 2020 • Raw Footage Invoice #******** June 21, 2022
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.